The Weaverham Surgery
Northwich Road, Weaverham, Northwich, Cheshire, CW8 3EUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Always easy to deal with
Rated 5 stars out of 5
by Anonymous - Posted on 11 January 2024
On the occasions that I do need to use the surgery, I've always managed to get in pretty quickly. The staff are polite and informative, and help me get the care I need in good time. The building itself is kept clean and the wait times are never too long.
Visited January 2024
Review titled The Weaverham Surgery
Replied on 30 January 2024
Thank you for your review of the surgery. Your comments have been shared with all the staff, who are happy to hear your positive comments. Kind Regards Steph Thornhill Practice Operations Manager
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Review titled Very polite and helpful
Rated 5 stars out of 5
by Steve Worrall - Posted on 19 January 2024
Great experience, very friendly and helpful staff and a lovely doctor very thorough and spent time explaining everything to me, thank you.
Visited January 2024
Review titled The Weaverham Surgery
Replied on 30 January 2024
Dear Steve, Thank you for taking the time to leave us such a positive review. I will share your comments with all the staff, who will be very pleased. Kind Regards Steph Thornhill Practice Operations Manager
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Review titled Friendly professional and fast
Rated 5 stars out of 5
by Clair Lapworth - Posted on 14 December 2023
My visit to Weaverham surgery started with 2 very helpful and. Friendly receptionists. I was seen by a very thorough and approachable lady doctor who made me feel at ease and attended to the problem efficiently and quickly.Extremely impressed with the whole visit.
Visited December 2023
Review titled The Weaverham Surgery
Replied on 18 December 2023
Thank you for your lovely feedback, it is very much appreciated. Your comments have been sent to all staff, who will be delighted. Kind Regards Steph Thornhill Practice Operations Manager
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Review titled Attentive and excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 15 December 2023
My thanks to the doctors and staff at Weaverham Surgery for the prompt attention and care I received in a sudden bout of illness last week. You were caring, recognised my urgent need, gave clear advice and followed up later in the day as promised. I was so reassured that I was in good hands and how to follow up if I needed to. This is consistent with the care I’ve received since I moved to you two years ago. You are a great team. Thank you !
Visited December 2023
Review titled The Weaverham Surgery
Replied on 18 December 2023
Thank you for your lovely feedback. Your comments have been sent to all staff, who will be delighted. Kind Regards Steph Thornhill Practice Operations Manager
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Review titled Professional practice
Rated 5 stars out of 5
by Sandra Booth - Posted on 14 December 2023
I always receive a warm and professional response to my request. The Staff go the extra mile to help me. The Reception Staff are approachable and warm when entering the building. The Doctors are professional and caring. I have been with this surgery for seventy years and would not leave them. I feel the Staff both clinical and administrative are a credit to the NHS. Thank you Weaverham Surgery for all your help Kind regards Sandra
Visited December 2023
Review titled The Weaverham Surgery
Replied on 18 December 2023
Thank you for your kind feedback. Your comments have been sent to all staff, who will be delighted. Kind Regards Steph Thornhill Practice Operations Manager
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Review titled Primary health care at its best
Rated 5 stars out of 5
by Anonymous - Posted on 12 June 2023
We've recently transferred our care to the Weaverham Surgery I am a retired nurse and have worked with GP surgeries and other health care professionals for more than 30 years and feel qualified to say: ..... Staff at the Weaverham surgery are consistently caring and professional. The telephone system is the best I've ever encountered; it's informative, brief, and clear about the options available. The practice website is well constructed and user friendly with links to key information for patients. Staff are sensitive to individual needs and all interactions are non-judgmental and patient focused with easy access to the surgery and appointments. In my experience, there is consistently a quick turnaround from 1st contact with the receptionist to a conversation/appointment with the most appropriate clinical member of the team. I am always treated with dignity and respect, from initial contact - to an appointment with a clinician. Recently, within one hour of talking to the receptionist, I was called by the doctor, referred to two other professionals for further investigations, with a clear assessment plan resulting in "feeling safe in their hands". This is primary health care at its best.
Visited June 2023
Review titled The Weaverham Surgery
Replied on 13 September 2023
Thank you for your lovely feedback. Your comments have been sent to all staff, who will be delighted. Kind Regards Steph Thornhill Practice Operations Manager
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Review titled awful service
Rated 1 star out of 5
by Anonymous - Posted on 19 May 2023
Ring up told no appointments available and to try again on certain day as Dr needs to review. Spent 15 minutes waiting in queue on telephone and when you do get someone to answer offered appointment two weeks in future. Need Drs note for DWP as long term sick with mental health problems. Told to ring back again, asked to speak to practice manager but told doesnt take calls! Service from this surgery is getting worse and your treated appalling. Its not what someone needs that is struggling with mental health and just adds to their anxiety even more.
Visited May 2023
Review titled The Weaverham Surgery
Replied on 13 September 2023
Thank you for taking the time to give your feedback. I`m sorry to hear that you are not happy with the service you have received. If you would like to contact the surgery, we can have a look into your concerns. Kind Regards Steph Thornhill Practice Operations Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Michael Yeats - Posted on 27 April 2023
i phoned the surgery at 08:00 a.m. and although I was in a queue, I did not have to wait long.I described my problem to the receptionist who explained that one of the Doctors would phone me back. At 08:15 a.m. the Doctor phoned as promised and after my conversation with her, she very kindly provided a solution for treatment of my symptoms. This is what I would describe as exceptional service from start to finish.
Visited April 2023
Review titled The Weaverham Surgery
Replied on 28 April 2023
Dear Michael Thank you for your feedback. Your comments are very much appreciated and I will gladly share them with the team today. Paul Deeley Practice Manager
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Review titled Caring GP
Rated 4 stars out of 5
by Judith W - Posted on 25 March 2023
I recently had to see a GP due to an acute problem. I was given a face to face appointment on the same day. The GP was very caring, listening carefully to all of my symptoms. She was very efficient, promptly referring me on for further investigations. I was very grateful for her considerate care.
Visited March 2023
Review titled The Weaverham Surgery
Replied on 18 May 2023
Thank you Judith for the positive review you've given the GP. This will be fed back to the GP and we appreciate the time you have taken to send this review. Many thanks Weaverham Surgery
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Review titled Amazing care
Rated 5 stars out of 5
by Anonymous - Posted on 06 March 2023
Having been diagnosed with Cancer the practice have been outstanding. I had a call when diagnosed to check I was okay, knew my pathway , had my appointments. This call meant so much during those first few days to feel supported. Throughout the last few months the team have ensured that I had my medication and GP follow up appointments and requests acted upon swiftly and with great care during a very stressful time. Being treated with care and compassion is hugely important. When experiencing the trauma of a cancer diagnosis and knowing that someone is there and willing to help, especially knowing how busy they are, is reassuring . We moved as a family to the practice last year and found the whole team incredibly helpful. It just remains to say thank you.
Visited February 2023
Review titled The Weaverham Surgery
Replied on 18 May 2023
Thank you for the positive review. We are happy to hear that you have had a positive experience at the surgery and we are always here to help. We appreciate the time it has taken to write this review and it will be fed back to the staff. Many thanks Weaverham Surgery