The Welby Practice
The Woll Surg, Walford Close, Bottesford, Nottingham, Nottinghamshire, NG13 0ANContact details and opening times
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Reviews
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Review titled Awful system
Rated 1 star out of 5
by Anonymous - Posted on 29 July 2024
Ask my GP is a completely inaccessible service. There are very few clinicians at the practice I am willing to book appointments for. Certain clinicians caused me anxiety, coming across condescending and patronising and ignoring what I was saying. Dealt with one clinician who clearly didn’t value what I was saying and ignored me wanting a referral for dementia for my grandmother because of my age. I had to send my mother who she then was willing to listen to and got the referral (shockingly, yes she has dementia). Could’ve gotten the diagnosis a bit earlier if that staff member was willing to listen. Staff can be very unhelpful in solving issues. You can only book appointments in small windows of the day, it is very difficult having this practice as my doctors surgery and it’s the worse one I’ve had. The few clinicians who I feel have treated me with basic respect which is only one doctor, one nurse and one nurse practitioner are the only good thing about having this is as my doctors surgery, if I’m ever able to actually get an appointment with them
Visited July 2024
Review titled The Welby Practice
Replied on 30 July 2024
Thank you for your feedback. I'm truly sorry to hear about your negative experiences with our practice. Your concerns about accessibility, the booking process, and interactions with some of our clinicians are taken very seriously. We are committed to improving our services and ensuring all patients feel heard and respected. I'll be addressing these issues with the team to prevent similar experiences in the future. If you would like to discuss this further, please contact me directly at the surgery - Kind Regards. Jodie, Group Manager
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Review titled Extremely rude staff, made to feel a nuisance
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2024
Following a trip to A&E with a severely inflamed tonsil (their words) and a very swollen gland in my neck, I was prescribed antibiotics and advised to take normal pain relief. Unfortunately normal strength pain relief was providing no relief at all, it takes a lot of strength to just just swallow my own saliva, let alone drink or eat. After being up from 1am in excruciating pain two nights in a row I called the surgery to see if they would kindly provide me with some stronger pain relief whilst the antibiotics get into my system as the pain had gotten worse since my trip to a&e and was now effecting my ear. I just wanted to be able to sleep and swallow my own saliva without being in ridiculous amounts of pain. I was told it was not a medical emergency and I ‘should’ be able to cope for another couple of days whilst I wait for the antibiotics to kick in. The lady on reception was awful, she kept huffing, was extremely condescending and made me feel as though I was completely wasting her time. She then told me that if I really feel a sore throat is a medical emergency then I should just go back to a&e. Why is it so hard to just have a 5 minute call with a Doctor so that they can prescribe me some stronger pain relief?? Instead I end up coming off the phone in tears because I’ve practically begged the lady for help with the pain and she’s made me feel as though I was being a complete burden. What has happened to this surgery? Why do the staff feel the need to be so rude to people?
Visited May 2024
Review titled The Welby Practice
Replied on 06 May 2024
Thank you for bringing this matter to our attention, and we sincerely apologise for the distressing experience you had at our surgery. Your feedback is invaluable to us as we continuously strive to provide the highest standard of care to our patients. We are deeply concerned to hear about the treatment you received from our staff, and we assure you that this is not reflective of the level of service we aim to provide. We understand the importance of empathy and professionalism in every interaction, especially during times of discomfort and illness. We would appreciate the opportunity to investigate this matter further and address it appropriately. If you could kindly provide us with the dates and times of your call, we can review the recorded conversation and take necessary action. Additionally, we encourage you to reach out to us directly at the surgery so we can discuss your concerns in detail and ensure that such incidents do not occur in the future. Once again, we apologise for any inconvenience or distress caused, and we hope to have the opportunity to rectify this situation and restore your trust in our practice. Warm regards, Jodie Knight Group Executive Manager
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Review titled Inadequate
Rated 1 star out of 5
by Anonymous - Posted on 26 July 2023
In my two years of dealing with this practice both myself and my husband have had nothing but negative experiences, from inability to get an appointment to misdiagnoses and simple dismissal we have finally decided to switch to a different surgery in the area. The final straw was contacting the surgery for severe morning sickness and being told ‘not our problem go to A&E’ - when following up with friends who were GPs they were appalled that a GP would send a pregnant woman to A&E to wait for hours rather than assessing for anti sickness medication on site. Ask my GP is a shambles, good luck getting through. Running a practice that only offers same day appointments is a joke, especially when you’re given the option of a short notice appointment or nothing, does this practice not understanding most people have jobs and need to give notice for time off, and travel. I don’t think either of us have seen the same doctor twice, and any time we’ve managed to get an appointment we’ve had to beg to be taken seriously. Reception come across as unhelpful, but honestly I think they can only offer as much help as the GPs are prepared to let them give. I can’t imagine they have an easy time dealing with so many unhappy patients a week. Overall review is 0/10 would not recommend to anyone, and from speaking to others in the area I can confirm it’s a 100% consensus.
Visited July 2023
Review titled The Welby Practice
Replied on 30 July 2023
I want to start by expressing my sincerest apologies for the negative experiences you and your husband have had during your two years with our practice. It deeply concerns us to hear that you encountered difficulties in getting appointments, experienced misdiagnoses, and felt dismissed in your interactions with our team. I assure you that your feedback is taken seriously, and we are committed to addressing the issues you've raised. Your overall rating of 0/10 is a clear indication that we have much work to do to improve our services. We value your feedback as it helps us understand where we are falling short and what we need to change to provide better care. Our commitment is to learn from these experiences and make significant improvements to the way we operate. We genuinely appreciate you taking the time to share your concerns with us and for giving us the opportunity to address them. If you have any specific suggestions or further details you would like to share, please do not hesitate to contact the practice directly Once again, please accept our apologies for the distress you've experienced. Sincerely Jodie Knight Group Manager
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Review titled Kind, caring efficient surgery
Rated 5 stars out of 5
by Susan Wilson - Posted on 02 March 2023
I have nothing but praise for all grades of staff at this surgery, both Harlaxton and Bottesford. I needed medication which was dealt with within a few hours with a response informing of action. When I ask for help the receptionists are always kind and responsive. The Nurses and Doctors despite being under pressure always make ne feel they have time to listen and refer on if needed. Thank you I appreciate your commitment to health and well-being.
Visited March 2023
Review titled The Welby Practice
Replied on 30 July 2023
Dear Susan Thank you for taking the time to provide your feedback. I will pass your positive comments on to the staff at each site. Best wishes Jodie Group Manager
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Review titled Dont Waste your time
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2023
Doctor rang me this morning and i missed the call as i was at work. She asked me to call the surgery back to arrange a call. 45 minutes later at number 1 in the Que and still no answer. Will just go on thinking my bloods came back okay i guess :)
Visited February 2023
Review titled The Welby Practice
Replied on 21 February 2023
Dear Patient I am sorry to hear of your experience this morning, we always endeavour to call our patients a number of times for their telephone appointments, if you would like me to look into this further for you, please contact the practice with additional details. Kind regards Clare Newton Practice Manager
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Review titled Terrible Practice
Rated 1 star out of 5
by Anonymous - Posted on 22 December 2022
No point using this practice if you actually want any help. Ask My GP is offline more often than it is offline. You ring up the practice and they say Ask My GP will be online the next day so to wait till then. And then to no surprise it is offline again in the next morning. I feel sorry for the amount of people that have had to battle to get an appointment with this GP even when they are ill.
Visited December 2022
The Welby Practice has not yet replied.
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Review titled Dreadful.
Rated 1 star out of 5
by Anonymous - Posted on 07 December 2022
Worst surgery going. Receptionist don't answer the phone, askmygp is offline 99% of the time and on the odd occasion they are online they close your request. Went in June and no better off now in December with the same issues which affect normal day to day life. I can't go to A&E as a family member who works there has already said I'll be admitted with all of my symptoms which, as a single parent, isn't an option. Really don't understand the point of this surgery even existing if I'm honest. They're not interested in helping anyone. The doctors contradict each other. Will be going elsewhere in the new year as I'm obviously not going to get any help staying with this joke of a practice. If you're thinking of registering here, do yourself a favour and go elsewhere.
Visited December 2022
Review titled The Welby Practice
Replied on 09 December 2022
Dear Patient Thank you for your feedback, I would like to apologise on behalf of the practice that you have experienced difficulty accessing our service. On occasion it is necessary for us to turn off the Ask My GP service and direct patients to call us, this is to ensure that when demand is particularly high, we can assess each patient personally to ensure their medical needs are met. I would like to reassure you that we are working closely with NHS England to improve our telephone wait times and I would be more than happy to discuss this further with you if you wish to. Please feel free to email the practice at SWLCCG.welby-practice@nhs.net and we can arrange a mutually convenient time to meet. Kind regards Clare Newton Practice Manager