The Wellcome Practice
Dartford West Health Centre, Tower Road, Dartford, DA1 2HAContact details and opening times
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Reviews
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Review titled References phone calls never go through
Rated 2 stars out of 5
by Anonymous - Posted on 21 February 2025
I complied with the online triage and submitted all the information online. Unfortunately I missed the Practice's call because I was working. So I called them back during the correct hours, specifically asking for references and was the first person in the queue. However, the line repeatedly disconnects from the reception. They never, not once, pick up, and on top of that they just disconnect the call forcing me to call and call again, gambling each time what number in the queue I will be. Which is irrelevant, because the transfer fails each and every single time and I never get connected. Why offer a separate connection choice if they are never going to pick up? At this point if feels entirely wilful and callous; they ask people to call only to deliberately ignore them and disconnect the call. Naturally, no references go through and this will have adverse outcomes for the practice, simply because the receptionists do not care to answer a phone.
Visited February 2025
The Wellcome Practice has not yet replied.
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Review titled Apparently requested a sick note for bereavement???
Rated 2 stars out of 5
by Anonymous - Posted on 25 February 2025
Received 2 voicemails regarding a request for a sick certificate for my dad who passed away recently. I was in Barbados with my dad who was alive and well! When I called the surgery upon my return this morning I received no explanation and still have not received a call from this Doctor (perhaps because she had called me twice and stated she would only call twice) or any other personnel as to why I received these voicemails or apologising for causing me any distress. I’m glad I never retrieved the call whilst with my father enjoying what is possibly our last holiday together as we were told the day after Boxing Day that he only has possibly 18 months to live. I would like an explanation regarding such an error being made and hope the patient who has lost their father has been contacted correctly by this practice. Since they have merged as the wellcome practice it is an appalling service, never speaking to the same doctor twice!
Visited February 2025
The Wellcome Practice has not yet replied.
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Review titled Lack of response
Rated 3 stars out of 5
by Anonymous - Posted on 08 February 2025
Phoned for appointment just after 8am to hear so many on phone cannot queue and try tomorrow. Phone went dead. Tried next day without success so filled in online. A few days later had a pre arranged Dr appointment and she diagnosed what was wrong. 2 weeks later got a call to say could I go down to surgery within half hour. Apparently a response to my online application and this was the earliest they came back. Now they have changed booking system will it be a couple of weeks each time before anybody bothers coming back. Are there response times to work to?
Visited January 2025
The Wellcome Practice has not yet replied.
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Review titled Lack of bed side manner and extremely insensitive
Rated 1 star out of 5
by Anonymous - Posted on 03 October 2024
Awful service from a senior gp at this practice for an elderly person , this doctor has a duty of care and the attitude and comments on what was said to me over the phone about the patient was extremely upsetting and very poor , inconsiderate and above all failed duty of care for their patient . Advice given was ring and book patient in for routine appt . When back in the area . This appt does not seem a routine appt no advice given , and no attempt to ring the people who asked for the phonecall /visit , I understand while out the area no visit but phonecall should not have been a problem . This doctor should not be a GP in my view . What was said in the phonecall re: about the patient was just not exceptable and cruel in the way this comment was put across without even seeing the patient or assuming other medical conditions or assessments (not seeing or knowing the patient) did not care at all , Why does this doctor still practice medicine? Once you start to not care about people isn’t that time to leave the profession?? I also have to add we got cut off so I rang back to ask for another phonecall back which did happen , I said thank you for ringing back and the answer to that was I have tried a few times which is not so . To hear or look into what this doctor said about treatment re: the patient then go onto the call which has been recorded.
Visited October 2024
The Wellcome Practice has not yet replied.
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Review titled No care and lies
Rated 3 stars out of 5
by Amy - Posted on 08 June 2024
Absolutely disgusted with the service I received from The Wellcome Practice yesterday. I had booked a telephone appointment for my 5 year old daughter who needs more medication for tonsillitis and suffering quite badly. As I missed the call, I called back and asked politely if Dr could call me back. The receptionist was very helpful and said that the doctor will do. I then received a text message 5 minutes later saying that Dr will not call me as she called me twice. This is a lie. The doctor called me once at 14.12 on 7.6.24 and no other times. Dr refused to call me back and help my daughter and advised to go to urgent care on Friday night. The lack of help and care for my daughter as well as the lies is disgusting. I never received this type of service prior to the surgery merge.
Visited June 2024
Review titled The Wellcome Practice
Replied on 10 June 2024
Can you please email the surgery - admin.g82056@nhs.net with your information so we can look into this. Thanks
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Review titled Pathetic Admin Service
Rated 2 stars out of 5
by Aatif Naqash - Posted on 01 June 2024
Since I moved to this GP surgery in January 2024, I have encountered persistent issues with accessing my full medical records via the MyGP app and the NHS app, as well as adding my son as a dependent in the MyGP app. Despite numerous email exchanges with the surgery, these issues remain unresolved. One day, I discovered that my patient access online account had been deleted by the surgery due to confusion while attempting to fix my son's dependent profile. I have since re-registered my patient access online account and re-setup the MyGP app, but I still cannot view my full medical records in the MyGP app. Additionally, I am unable to see any GP records in the NHS app. I have been repeatedly referred between NHS app support, MyGP support, and the surgery. Recently, MyGP app support informed me that the surgery had not entered my mobile number in my son's account, preventing me from adding him as a dependent. Despite months of emails, I am still unable to view my full records in either app or add my son as a dependent in the MyGP app.
Visited May 2024
The Wellcome Practice has not yet replied.
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Review titled Unacceptable Service
Rated 1 star out of 5
by Anonymous - Posted on 19 April 2024
Absolutely appalling service. I called to book an appointment to see the GP today to be told I have to be referred to the pharmacy in the first instance, I explained I did not want to see a pharmacist but a GP to be told no we have to book with pharmacist first. I asked about patient choice to again be told I cannot request to see a GP and the reason being is to take the pressure off the Doctor, but it seems its ok to put pressure on the poor pharmacist as clearly they are not busy enough. The NHS is an absolute farce these days. I truly believed that training to be a GP was a vocation and wanting to help sick patients, clearly this is not the case anymore. I cannot fault the Receptionist as she is only doing her job and i feel for them as they are the ones on the frontline having to take all the backlash from unhappy patients and do a truly amazing job. I have heard other patients commenting that Doctors need to do their jobs they are paid to do and actually see patients which I totally agree with, it seems that since Covid and the merge of both Orchard and Maple Practice the Dr's have no desire to actually provide face to face patient care and seem to have no compassion what so ever. Every time I try and contact the Surgery it seems that it is a complete battleground to get any form of service from the so called Surgery these days. It won't be long before we have no NHS. I don't think my comments will make any difference because I truly think the Surgery/Dr's really do not care.
Visited April 2024
Review titled The Wellcome Practice
Replied on 22 April 2024
Thank you for your feedback, if you would like to email the surgery with your complaint on admin.g82056@nhs.net. You can also complete and Econsult online or book an appointment via the NHS app which are released every morning at 8am.
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Review titled Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2024
I requested my repeat prescription via the prescription email in plenty of time so that I would not run out, I received the automatic reply to say it was being processed. A couple of days later I received a further email stating my prescription was with the GP for signing, I went to my chemist after work the following day which was a Thursday evening my prescription was not there, following this I called the Surgery to be told I need a Medication review, I explained I had a review 2 months before, I asked why I had not been contacted and why do I need another review so soon after the last, which the Receptionist could not answer apart from saying I need a review. She then sent me a booking link the earliest date available was for 3 weeks time, so I would be without my medication until then. I called the Surgery back to be told in no uncertain terms there was nothing that could be done and to call at 8.00 in the morning, an absolutely joke and not helpful. I tried calling at 8.00 the next morning(Friday), where a message stated cannot take your call at the moment and call back later and cut me off, so frustrating, however I persevered and finally found myself caller number 28 and to press 5 for a call back. An hour later I received my call back to be told no appointments, I then had to explain the whole story again about my medication and said I would run out long before my review, I was told by the Receptionist she would put a request into the GP for enough to tide me over and it would be at my chemist later that day.I decided after work which was now 5pm on a Friday evening, to call and check the prescription had been signed off before going to the chemist, I was told it was still with the Doctor, asked if someone could ask the Doctor to sign it off as I would not have enough medication for the weekend of course the Receptionist would not ask, I said so its ok for me to go without my medication then, this is just not acceptable, if I was not compliant with my medication I'm sure the Doctor would have something to say about that, but it seems it's ok to go without when it suits the Surgery. I was finaly able to collect my medication on Monday afternoon, so had to go with my medication for the whole of the weekend, unbelievable. The communication is shockingly bad, I requested my medication in plenty of time, nobody bothered to contact me, I had to keep going backwards and forwards to find out if I was going to get my medication which I might add I have been on for years so what is the problem and why did I need another med review so soon after the last one, nobody seems to know anything and to top it all I have to battle withe 8.00 scrum with the rest of Dartford, just not good enough, total incompetence. The Surgery needs a good shake up and start looking after their patients. Clearly there needs to be better communication and staff training as know one seems to know anything. Very, very unhappy patient
Visited March 2024
The Wellcome Practice has not yet replied.
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Review titled Abysmal
Rated 1 star out of 5
by Pat - Posted on 25 September 2023
I dreaded having to telephone for an advance appointment. Having been told that instead of being able to arrange one during the day when the 8.00 am scrum has ended, this is not possible. One must join the mob at 8 or do without. This,although it is a doctor wanting to contact me, and not me being a patient annoyingly requesting an appointment. I am now attempting econsult to thwart another dehumanising phone conversation with reception.
Visited September 2023
The Wellcome Practice has not yet replied.
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Review titled Access is impossible
Rated 1 star out of 5
by Frances Wagner - Posted on 03 August 2023
Absolutely shocking. I have tried calling the surgery everyday this week to try and arrange appointments each time I have called at various times of the day, I have been hanging on waiting for my call to be answered at least 40 minutes each time. Finally arranged a couple of appointments for my son and husband. Following my son's appointment and having blood test and chest x-ray he received text asking to arrange follow up appointment, as he works full-time he asked me to sort this for him. So when I finished work I again attempted to call the Surgery after 50 minutes waiting for someone to pick up the phone I gave up. I really do not have the time to waste trying to arrange an appointment that has been requested by the GP to book are you going to pay my phone bill, as I still need to arrange his follow up appointment. Absolutely appalling service. Sort it out
Visited August 2023
The Wellcome Practice has not yet replied.