The Wellcome Practice
Tower Road, Dartford, Kent, DA1 2HAContact details and opening times
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Reviews
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Review titled No care and lies
Rated 3 stars out of 5
by Amy - Posted on 08 June 2024
Absolutely disgusted with the service I received from The Wellcome Practice yesterday. I had booked a telephone appointment for my 5 year old daughter who needs more medication for tonsillitis and suffering quite badly. As I missed the call, I called back and asked politely if Dr could call me back. The receptionist was very helpful and said that the doctor will do. I then received a text message 5 minutes later saying that Dr will not call me as she called me twice. This is a lie. The doctor called me once at 14.12 on 7.6.24 and no other times. Dr refused to call me back and help my daughter and advised to go to urgent care on Friday night. The lack of help and care for my daughter as well as the lies is disgusting. I never received this type of service prior to the surgery merge.
Visited June 2024
Review titled The Wellcome Practice
Replied on 10 June 2024
Can you please email the surgery - admin.g82056@nhs.net with your information so we can look into this. Thanks
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Review titled Pathetic Admin Service
Rated 2 stars out of 5
by Aatif Naqash - Posted on 01 June 2024
Since I moved to this GP surgery in January 2024, I have encountered persistent issues with accessing my full medical records via the MyGP app and the NHS app, as well as adding my son as a dependent in the MyGP app. Despite numerous email exchanges with the surgery, these issues remain unresolved. One day, I discovered that my patient access online account had been deleted by the surgery due to confusion while attempting to fix my son's dependent profile. I have since re-registered my patient access online account and re-setup the MyGP app, but I still cannot view my full medical records in the MyGP app. Additionally, I am unable to see any GP records in the NHS app. I have been repeatedly referred between NHS app support, MyGP support, and the surgery. Recently, MyGP app support informed me that the surgery had not entered my mobile number in my son's account, preventing me from adding him as a dependent. Despite months of emails, I am still unable to view my full records in either app or add my son as a dependent in the MyGP app.
Visited May 2024
The Wellcome Practice has not yet replied.
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Review titled Unacceptable Service
Rated 1 star out of 5
by Anonymous - Posted on 19 April 2024
Absolutely appalling service. I called to book an appointment to see the GP today to be told I have to be referred to the pharmacy in the first instance, I explained I did not want to see a pharmacist but a GP to be told no we have to book with pharmacist first. I asked about patient choice to again be told I cannot request to see a GP and the reason being is to take the pressure off the Doctor, but it seems its ok to put pressure on the poor pharmacist as clearly they are not busy enough. The NHS is an absolute farce these days. I truly believed that training to be a GP was a vocation and wanting to help sick patients, clearly this is not the case anymore. I cannot fault the Receptionist as she is only doing her job and i feel for them as they are the ones on the frontline having to take all the backlash from unhappy patients and do a truly amazing job. I have heard other patients commenting that Doctors need to do their jobs they are paid to do and actually see patients which I totally agree with, it seems that since Covid and the merge of both Orchard and Maple Practice the Dr's have no desire to actually provide face to face patient care and seem to have no compassion what so ever. Every time I try and contact the Surgery it seems that it is a complete battleground to get any form of service from the so called Surgery these days. It won't be long before we have no NHS. I don't think my comments will make any difference because I truly think the Surgery/Dr's really do not care.
Visited April 2024
Review titled The Wellcome Practice
Replied on 22 April 2024
Thank you for your feedback, if you would like to email the surgery with your complaint on admin.g82056@nhs.net. You can also complete and Econsult online or book an appointment via the NHS app which are released every morning at 8am.
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Review titled Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2024
I requested my repeat prescription via the prescription email in plenty of time so that I would not run out, I received the automatic reply to say it was being processed. A couple of days later I received a further email stating my prescription was with the GP for signing, I went to my chemist after work the following day which was a Thursday evening my prescription was not there, following this I called the Surgery to be told I need a Medication review, I explained I had a review 2 months before, I asked why I had not been contacted and why do I need another review so soon after the last, which the Receptionist could not answer apart from saying I need a review. She then sent me a booking link the earliest date available was for 3 weeks time, so I would be without my medication until then. I called the Surgery back to be told in no uncertain terms there was nothing that could be done and to call at 8.00 in the morning, an absolutely joke and not helpful. I tried calling at 8.00 the next morning(Friday), where a message stated cannot take your call at the moment and call back later and cut me off, so frustrating, however I persevered and finally found myself caller number 28 and to press 5 for a call back. An hour later I received my call back to be told no appointments, I then had to explain the whole story again about my medication and said I would run out long before my review, I was told by the Receptionist she would put a request into the GP for enough to tide me over and it would be at my chemist later that day.I decided after work which was now 5pm on a Friday evening, to call and check the prescription had been signed off before going to the chemist, I was told it was still with the Doctor, asked if someone could ask the Doctor to sign it off as I would not have enough medication for the weekend of course the Receptionist would not ask, I said so its ok for me to go without my medication then, this is just not acceptable, if I was not compliant with my medication I'm sure the Doctor would have something to say about that, but it seems it's ok to go without when it suits the Surgery. I was finaly able to collect my medication on Monday afternoon, so had to go with my medication for the whole of the weekend, unbelievable. The communication is shockingly bad, I requested my medication in plenty of time, nobody bothered to contact me, I had to keep going backwards and forwards to find out if I was going to get my medication which I might add I have been on for years so what is the problem and why did I need another med review so soon after the last one, nobody seems to know anything and to top it all I have to battle withe 8.00 scrum with the rest of Dartford, just not good enough, total incompetence. The Surgery needs a good shake up and start looking after their patients. Clearly there needs to be better communication and staff training as know one seems to know anything. Very, very unhappy patient
Visited March 2024
The Wellcome Practice has not yet replied.
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Review titled Abysmal
Rated 1 star out of 5
by Pat - Posted on 25 September 2023
I dreaded having to telephone for an advance appointment. Having been told that instead of being able to arrange one during the day when the 8.00 am scrum has ended, this is not possible. One must join the mob at 8 or do without. This,although it is a doctor wanting to contact me, and not me being a patient annoyingly requesting an appointment. I am now attempting econsult to thwart another dehumanising phone conversation with reception.
Visited September 2023
The Wellcome Practice has not yet replied.
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Review titled Access is impossible
Rated 1 star out of 5
by Frances Wagner - Posted on 03 August 2023
Absolutely shocking. I have tried calling the surgery everyday this week to try and arrange appointments each time I have called at various times of the day, I have been hanging on waiting for my call to be answered at least 40 minutes each time. Finally arranged a couple of appointments for my son and husband. Following my son's appointment and having blood test and chest x-ray he received text asking to arrange follow up appointment, as he works full-time he asked me to sort this for him. So when I finished work I again attempted to call the Surgery after 50 minutes waiting for someone to pick up the phone I gave up. I really do not have the time to waste trying to arrange an appointment that has been requested by the GP to book are you going to pay my phone bill, as I still need to arrange his follow up appointment. Absolutely appalling service. Sort it out
Visited August 2023
The Wellcome Practice has not yet replied.
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Review titled Impossible to get an appointment even if you have cancer
Rated 1 star out of 5
by Jennie Linnett - Posted on 04 April 2023
Husband has terminal cancer, received text to make an appointment. He also has a serious issue he needs to talk to GP about. He was told that there were no appointments so would have to call at 8am next day. Did this and at 52 seconds past 8am all appointments gone and he is instructed to call the next day. No one to talk to just an automated message. Also the email address for prescriptions link on website is faulty. It does not pick up the whole address when you send the email from your mailbox
Visited April 2023
Review titled The Wellcome Practice
Replied on 03 May 2023
We are sorry to hear of the issues you are experiencing, we will be in contact to discuss this shortly. Thank you for bringing to our attention the problem with the website link, this has now been passed onto the website team to look into.
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Review titled Terrible practice
Rated 2 stars out of 5
by Sharon - Posted on 28 February 2023
Terrible experience over the past couple of years. Can't ever get an appointment. Medication is never right. Waiting for a scan for 3 weeks and the referral hasn't even been sent. Phoned daily promised it will be done, 3 weeks later after daily calls and emails and still no joy. Absolutely terrible.
Visited February 2023
Review titled The Wellcome Practice
Replied on 02 March 2023
Dear Sharon, thank you for taking the time to highlight the problems you have had recently at the surgery. I am sorry that you feel that we have not provided the services that you require during these times. I would be grateful if you could contact me at the surgery to discuss further and to find a solution. Louise 0208 574 1822