The Wellspring Surgery
St. Anns Valley Centre, 2 Livingstone Road, Nottingham, Nottinghamshire, NG3 3GGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled So kind, so helpful, so efficient
Rated 5 stars out of 5
by Anonymous - Posted on 13 November 2024
Great Wellspring experience on 8th November. So patient and kind to a very vulnerable patient. Very grateful to everyone from the receptionist to the GP
Visited November 2024
Review titled The Wellspring Surgery
Replied on 13 November 2024
Dear Anonymous, Thank you very much for taking the time to leave this lovely review. I will be sure to share this with the team. Rebecca Pearce Service Delivery Manager
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Review titled terrible place. I don't recommend it!!
Rated 1 star out of 5
by Justyna - Posted on 20 June 2024
the stupidest clinic in town with not very intelligent people working there. The lady at the reception, knowing that I was sick and had a fever, didn't want to book an appointment for my child, she just told me to go to Boots in the city. The child had a rash, fever and a strange change on his hands. They should close the place. clinics together with employees!!!
Visited June 2024
Review titled The Wellspring Surgery
Replied on 23 October 2024
Dear Justyna, I am sorry to hear of your concerns regarding your request for an appointment. Online reviews do not allow us to investigate and respond to individual cases. If you would like to discuss this further, please contact our Service Delivery Manager, Rebecca, who can investigate your complaint. Modality Wellspring Surgery
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Review titled receptionest rude unhelpful and arrogant and patronising
Rated 1 star out of 5
by keiran - Posted on 21 December 2023
humiliated anxious i suffer from anxiety and mental heath problems she was so unhelpful wouldnt listen to me and just offered an appointment in 3 weeks even thou i begged to have a call back off a doctor she acts like she owns the place i feel so disgusted with this so called service
Visited December 2023
Review titled The Wellspring Surgery
Replied on 21 December 2023
Dear Keiran I am sorry to hear of your concerns regarding your request for an appointment. Online reviews do not allow us to investigate and respond to individual cases. If you would like to contact our Locum Practice Manager, Ruth Cutler directly in the morning she can investigate your complaint. Dr Gandhi and Partner
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Review titled If you don't mind being disappointed
Rated 2 stars out of 5
by Anonymous - Posted on 10 November 2023
I don't recommend this surgery. Even though the receptionists are good but they only seem to have one at a time, and have nine GP's according to their website. Our story is that we asked a service that had to be charged. No problem with that one. Asked to pay in advance we said ok. Got told 28-30 days it will take. When contacted them a month later we have been told that it is still not done or could not say if it's on the proccess. We had a official to post by 13th of November to make sure its there by 16th but without support documents not much of hope to have it successful... They even say don't contact GP's as they rely on the copies of documents attached... It is fro DWP and Universal credit. So when poor receptionist only can say what is told to: they can contact us, is not a solution. So just some things I would change: don't accept a request that you don't have capacity for, don't give a time line that you can't hold up and don't charge in advance so no one will be frustrated with your receptionists. I understand NHS underfunded but this situation could be avoided independedly from the funds. As soo as we willhave what's been paid for we will register elsewhere. Thank youfor the hard worm of nurses and receptionists but for us this was a long time coming decision.
Visited November 2023
Review titled The Wellspring Surgery
Replied on 16 November 2023
Dear Anonymous I am sorry to hear you are unhappy with the service offered to you regarding your request for information. Online reviews do not allow us to investigate and respond to individual cases. If you would like to contact our Locum Practice Manager, Ruth Cutler directly at the surgery she can investigate your complaint. Dr Caplin & Partners
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Review titled Accepting new-patients
Rated 1 star out of 5
by Anonymous - Posted on 17 May 2023
Could I just ask a question how can this practice be accepting new patients when it cannot cope with the amount of patients it already has you cannot get a appointment to see a doctor when you want to do it’s going to be even harder the more patients it takes on .
Visited May 2023
Review titled The Wellspring Surgery
Replied on 23 October 2024
I am sorry to hear of your concerns regarding your request for an appointment. Online reviews do not allow us to investigate and respond to individual cases. I note that some time has passed since you wrote this review, and we have recently changed our appointment system in order to make it easier and more efficient for our patients to get the care they need and in a more timely manner. I hope that you have a more positive experience next time you contact the practice, but we do value all feedback in order to improve our service. Modality Wellspring Surgery
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Review titled Waiting time for appointment absolutely ridiculous
Rated 2 stars out of 5
by Anonymous - Posted on 15 May 2023
Don't bother trying to get an appointment with the doctor here you are fobbed off with a phone consultation or passed on to the GP service in Nottingham
Visited May 2023
Review titled The Wellspring Surgery
Replied on 23 October 2024
I am sorry to hear of your concerns regarding your request for an appointment. Online reviews do not allow us to investigate and respond to individual cases. I note that some time has passed since you wrote this review, and we have recently changed our appointment system in order to make it easier and more efficient for our patients to get the care they need and in a more timely manner. I hope that you have a more positive experience next time you contact the practice, but we do value all feedback in order to improve our service. Modality Wellspring Surgery
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Review titled Very good and friendly
Rated 5 stars out of 5
by Anonymous - Posted on 03 May 2023
It was good, and very nice and the doctor was really helpful and friendly and helpful to me and I also received a message from the doctor to book an appointment for x-ray ,thanks.
Visited May 2023
Review titled The Wellspring Surgery
Replied on 23 October 2024
Dear patient, Thank you for your positive feedback - I will certainly pass this on to the team. Modality Wellspring Surgery
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Review titled Waiting for results
Rated 2 stars out of 5
by Sue - Posted on 09 May 2023
My daughter saw a dr last week and he told her to take a swab and return it to the surgery which she did the next day 3 days later the receptionist rang her and said he had got the results back but wouldn’t be ringing her till this Friday to discuss them why is he leaving if a week before he speaks to her which we find most distressing when he already as the results .
Visited May 2023
Review titled The Wellspring Surgery
Replied on 23 October 2024
I am sorry to hear of your concerns. Online reviews do not allow us to investigate and respond to individual cases. I note that some time has passed since you wrote this review, and we have recently changed our appointment system in order to make it easier and more efficient for our patients to get the care they need and in a more timely manner, which includes arranging follow up consultations. I hope that your daughter has a more positive experience next time she contacts the practice, but we do value all feedback in order to improve our service. Modality Wellspring Surgery
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Review titled Abysmal Service
Rated 1 star out of 5
by Anonymous - Posted on 21 June 2023
I was a new patient trying to make my first appointment, so _as advised_ went in in person. Got upstairs to find it empty (noone on the desk) so had to wait until someone came out of a back room. They were extremely standoffish and clearly weren't interested, refused to help me book an appointment and said I needed to call even though they were clearly the receptionist who would have taken the call! Tried to call, noone answered. Tried to book online - again - and was advised that as my first I needed to come in. By this time my problem had progressed to the point where I had to go to Urgent Care and was diagnosed with severe blood poisoning, which could have been easily picked up by the GP and treated with antibiotics if caught early. Not at all surprised to see that others have had similar experiences, really shocking levels of service.
Visited March 2023
Review titled The Wellspring Surgery
Replied on 23 October 2024
I am sorry to hear of your concerns regarding your request for an appointment. Online reviews do not allow us to investigate and respond to individual cases. I note that some time has passed since you wrote this review, and we have recently changed our appointment system in order to make it easier and more efficient for our patients to get the care they need and in a more timely manner. I hope that you have a more positive experience next time you contact the practice, but we do value all feedback in order to improve our service. Modality Wellspring Surgery
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Review titled Regardless
Rated 3 stars out of 5
by Anonymous - Posted on 30 March 2023
I went to my appointment.Doctor ask me me what happened I explained to him what I’m suffering from and he ask me what do you expect to me to say to you. My answer was to make blood test and exray. He responds that’s i don’t need to do blood test because I did it two years ago and was fine. I told him that’s was long time and my health situation changed he refused and said I’m definitely sure if you make blood test now it will be fine. How Doctor just predict what is going to happen without check.
Visited March 2023
Review titled The Wellspring Surgery
Replied on 06 April 2023
Dear patient Thank you for your comment. In order for the practice to investigate your concerns in more detail please contact the practice manager on 0115 9505907. Thank you