The Wellspring Surgery
Beam Street, Redfield, Bristol, BS5 9QYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing service always!
Rated 5 stars out of 5
by Sofeina - Posted on 08 August 2024
Just wanted to praise everyone at the reception team for always, not just once but always working above and beyond to help patients. I called up late today, not expecting to be able to have an appointment but the lovely lady I spoke to today on reception was exceptional and managed to get me a telephone app with the gp. She was very patient and friendly and definitely deserves recognition. I’m so glad me and my mum both moved from the previous surgery to wellspring. Keep up the good work guys.
Visited August 2024
The Wellspring Surgery has not yet replied.
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Review titled Fantastic doctor!
Rated 5 stars out of 5
by Chris Morgan - Posted on 11 June 2024
Just had a brilliant appointment where the doctor listened to my issues and also asked me questions about my lifestyle and other medical issues that may be affecting me. I felt very cared for and listened to. Thank you.
Visited June 2024
The Wellspring Surgery has not yet replied.
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Review titled Shocking shocking surgery
Rated 1 star out of 5
by Craig - Posted on 28 June 2024
All these reviews saying how good the Drs are is brilliant…..but not quite sure how they actually got an appointment because this morning after being caller number 33 at 8am!!! I was told by the receptionist there’s no appointments and they OnLY HaD5 anyway today? This is a usual occurrence as well!! Shocking!!
Visited June 2024
The Wellspring Surgery has not yet replied.
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Review titled Good service all round
Rated 4 stars out of 5
by Martin - Posted on 04 May 2024
I booked an appointment using the online system. The practice responded within 24 hours and I was offered a face-to-face appointment around a week later (which was fine for the issue I needed support with). The doctor was punctual, friendly, and very thorough. I was taken through a range of diagnostic questions and tests, given all of the information I needed about what she thought the problem was, and prescribed medication that would aid my recovery. After I left the surgery, she also texted me a link to a website with more advice and exercises. All in all, I can't fault the experience. Well done and thank you.
Visited May 2024
The Wellspring Surgery has not yet replied.
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Review titled Wonderful Reception team
Rated 5 stars out of 5
by Alice - Posted on 25 April 2024
Had to call today with a complex enquiry regarding transfer of medical history - the reception team were so helpful and kind, really went above and beyond to help me. Took far longer than the usual couple of minutes and I know they must have had a long queue, yet they didn't rush me at all. Very good experience.
Visited April 2024
The Wellspring Surgery has not yet replied.
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Review titled Professional and supportive Surgery
Rated 5 stars out of 5
by Ruth Gray - Posted on 27 March 2024
The specialist I had my appointment with was very polite, listened fully to me, offered advice upon the info I had given and made me feel valued and supported.
Visited March 2024
The Wellspring Surgery has not yet replied.
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Review titled Great Receptionist
Rated 4 stars out of 5
by GIOVANNI RUSSO - Posted on 06 March 2024
I had an issue to book an appointment with my GP to duscuss my prescription and the receptionist is been so professional and kind to sort out the issue I really want to thank Her for such a professional attitude.
Visited March 2024
The Wellspring Surgery has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by John laws - Posted on 06 February 2024
Very happy with my service very prompt on my appointment time The nurse was very amenable and explained everything to me
Visited February 2024
The Wellspring Surgery has not yet replied.
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Review titled Friendly staff
Rated 5 stars out of 5
by Prew - Posted on 21 January 2024
Staff are polite and try their very best to help with enquires and help Appointments generally run to time and patience is a strength of many staff
Visited January 2024
The Wellspring Surgery has not yet replied.
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Review titled Poor Reception Experience Every Time
Rated 1 star out of 5
by Anonymous - Posted on 13 June 2023
I have been going to Wellspring for a few years now and every time I speak with reception they have a rude manner of tone. You get the sense that they're angry that you're talking to them and don't want to speak to you. Last time I called I was greeted with silence and then just "Hi" as if I woke them up. Looking at other reviews on here and Google, I am not the only one. Many complaining about a specific receptionist and I know exactly who they mean. Please take this on board and actually do something because this isn't just a one off, but every time and clearly nothing has been done. Thankfully the Doctors and Nurses have been great.
Visited June 2023
The Wellspring Surgery has not yet replied.