The Wembley Practice
Westmore Unit, 116 Chaplin Road, Wembley, Middlesex, HA0 4UZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No follow up - no outcome and hard to access
Rated 2 stars out of 5
by Anonymous - Posted on 28 January 2023
- There is no follow up even when Consultant specialist write to them they do not follow their recommendation. -Calling for appointment is very long queue and when I will be number 1 in the queue and about to answer they hang up. Or some time said call earlier. -Dr Iq closing early and hardly to get Dr on online consultation it is general issue with pharmacist or Science or … and mainly gives general advice. And the main sickness options in the system are not covering all options. - The referral to specialist , I have know idea if it is done and with whom I keep waiting no outcome. Simply there is no link between the service so no treatment or investigation will happen. - On phone recommended to go to Emergency and emergency recommended to see the GP Referral some time send you to pharmacy and patient need to wait till they contact and when they email from no reply email they ask to call for appointment providing their phone number and no one answer and their messaging is full so after all that wait no result and possible they cancel the referral.
Visited December 2022
Review titled The Wembley Practice
Replied on 14 February 2023
Good Morning, Thank you for providing us with your feedback. We are sorry that you have had difficulty getting in touch with us. You can also send us an email to see if we can arrange your next appointment. If you can, please send an email with your details to chat@connecthealth.co.uk and we will forward to the team within your area. Many Thanks, Sam
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Review titled Staff
Rated 2 stars out of 5
by Anonymous - Posted on 11 November 2022
On my way into the clinic I asked a nurse who works there where I could find the reception area her response was rude and she also laughed when I said which way do I go almost as though she was mocking me. I did tell her that there is nothing funny about me asking for directions and her attitude was not called for. The receptionist at both desks I encountered were very flippant and almost to the point where I felt as though I should not be disturbing them. You are on the main desk to help people if you don’t like people then don’t be customer facing! The third receptionist in the physio sept was lovely but it still does not deter from the fact that I encountered three other members of staff who were absolutely appalling! I wish I didn’t have to go back but physio is something I do need to go back for unfortunately!
Visited November 2022
Review titled The Wembley Practice
Replied on 28 November 2022
Dear Sir/Madam, Thank you very much for your response and letting us know what has happened, we sincerely apologise for the behaviour from the staff in the clinic you have visited for your appointment. If you can, feel free to send a message with your details to chat@connecthealth.co.uk, we will investigate this further for you and forward to the appropriate team. Many Thanks, Sam
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Review titled Terrible practice with extra rude manager
Rated 1 star out of 5
by Katerina Georgieva - Posted on 17 November 2022
I requested a amended duties note on Monday the 14 and they reply back that it will be ready on Thursday 17.When I when to take it wasn’t ready and they didn’t even apologies for it.J am pregnant I I feel very ill but the reply was it’s not important to us!!!The manger didn’t care that wasted my time for her is in not urgent or important.
Visited November 2022
Review titled The Wembley Practice
Replied on 05 December 2022
Dear Katerina, Thank you for sending us your feedback. We are sorry that the staff have not handled your request for an amended duties note professionally. If you can, please send an email with your details and NHS Number to chat@connecthealth.co.uk, we will forward this to the team in your area to investigate this further. Many Thanks, Sam
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Review titled The worst practice ever
Rated 1 star out of 5
by Andreea - Posted on 24 November 2022
I ve called several times to get in touch with a doctor because my husband got tested positive with helycobacter pylori , and he needed a treatement to get rid of this virus . I ve called two days on a row . And i stayd pne hour ore one hour and a half waiting bring number 16 or 17 in the queue. After that i hot answered by a lady that told me there is no available appoiment in the day and that i have to call tomorrow which i did and i vve been answered the same . Call next day . The lady was so rude to me and she told me that if i dont like that i have to call again and again untill getting an appointment i can make a complain. Extremelly rude , unprofession staff , the worst gp ever
Visited November 2022
Review titled The Wembley Practice
Replied on 16 January 2023
Dear Andreea, Thank you for giving us your feedback and we apologise both for the delay in responding to your feedback as well as booking an appointment for you. If you would like, you are welcome to send us an email regarding this problem and we shall investigate further. Please feel free to send us an email with your details including a summary of what has happened to chat@connecthealth.co.uk. Many Thanks, Sam
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Review titled Very irresponsible practice
Rated 1 star out of 5
by Anonymous - Posted on 17 November 2022
The Practice cancelled my appointments for times. I have been booking for two months and they cancelled my appointments over and over and over again because of their problems. They ask me to wait in line for hours to call them and rebook my appointment, but you know the result, they still cancelled my appointmet.
Visited October 2022
Review titled The Wembley Practice
Replied on 28 November 2022
Dear Sir/Madam, Thank you for your feedback, we sincerely apologize that you have had your appointments cancelled consecutively and we hope to provide you with an appointment as soon as possible. If you would like us to investigate this further, please send an email with your details to chat@connecthealth.co.uk. Many Thanks, Sam
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Review titled Terrible waiting time to make an appointment!
Rated 1 star out of 5
by VGP - Posted on 21 October 2022
Waited 1hr 20mins on the phone to make an appointment the GP asked me to do...and still waiting to speak to someone after being nr 1 in the queue for ovet 30 mins. What is going on in that surgery????This is bad customer service care at its worse! We will be registering with another surgery on Monday. Enough is enough - putting people's health at risk is not good!
Visited October 2022
Review titled The Wembley Practice
Replied on 29 November 2022
Dear VGP, Thank you for letting us know about the situation, we apologize that you have had to wait this long in the call queue. If you would like, you can communicate with us via email and we can have a member of the team in your area call you to arrange an appointment. If so, please send your details to chat@connecthealth.co.uk. Many Thanks, Sam