The Westgate Practice
Greenhill H/Ctr,Church St, Lichfield, Staffordshire, WS13 6JLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Winter Vaccinations
Rated 5 stars out of 5
by Mr John Ross - Posted on 06 November 2024
I attended the Practice on Nov 2nd, for my annual 'flu and Covid vaccinations. I filled in my registration details and was then asked to join a short queue. Within 3 minutes I went into a treatment room and was given both vaccinations, with no pain. I then was told I could go back to my car. Everything was done very efficiently.
Visited November 2024
The Westgate Practice has not yet replied.
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Review titled A good practice.
Rated 5 stars out of 5
by Anonymous - Posted on 02 November 2024
My wife and I had our covid and flu vaccinations today and the whole process was very efficient. The staff were very pleasant.
Visited November 2024
The Westgate Practice has not yet replied.
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Review titled Very good service
Rated 5 stars out of 5
by Ana - Posted on 02 November 2024
I had my flu and COVID vaccine today and I'm really happy with the service I received. I didn't spend more than 10 minutes there. Very efficient process and really helpful and polite staff. Thank you.
Visited November 2024
The Westgate Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Paul - Posted on 02 November 2024
Today I went for my Covid Jab and my flu jab. The whole process was very smooth and really good and I’m very happy with the service I received 😁
Visited November 2024
The Westgate Practice has not yet replied.
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Review titled Very caring doctor
Rated 5 stars out of 5
by Anonymous - Posted on 21 October 2024
My daughter had a appointment with one of the doctors at Westgate He was very professional and kind he made sure my daughter had the additional care she needed and got other professionals involved straight away to give my daughter the support she needed
Visited October 2024
Review titled The Westgate Practice
Replied on 25 October 2024
Dear Patient Thank you for taking time to give feedback about your very positive experience at the practice. We are pleased that you found the care given to your daughter to be very professional, and also delivered with care and kindness. We hope your daughter is feeling better. Kind Regards The Westgate Practice
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Review titled An exceptional same day service
Rated 5 stars out of 5
by Anonymous - Posted on 04 November 2024
Even in these difficult times I was able to call the main surgery in Lichfield at 8.00am. It took a few minutes for my call to be connected. It was answered quickly. No long queue. After explaining why I had called rather than the online service I was given an appointment at 10.15am to see a doctor at the surgery local branch in my village Shenstone. This has always been my experience. A prompt efficient service as necessary. I have no problem with phone or video consultations as appropriate and have always had my needs addressed on the same day.
Visited October 2024
The Westgate Practice has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by Sean squires - Posted on 24 October 2024
After spending 8 days in hospital and try to book the district nurse to come to see me as can’t walk to get told it will be 2/3 weeks before I can see her this doctors doesn’t care in anyway what so ever about people welfare or health never know such a negative attitude from a doctors surgery and don’t ever want to help people get better
Visited October 2024
The Westgate Practice has not yet replied.
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Review titled Appointment
Rated 1 star out of 5
by Anonymous - Posted on 24 September 2024
Used app to get appointment gave as much info as possible, app states It will be reviewed in 3 days we are 5 days still no response to quite an urgent matter Not sure what’s worse receptionist you can’t get past or an app they clearly is not fit for purpose
Visited September 2024
Review titled The Westgate Practice
Replied on 25 October 2024
Dear Patient We are sorry that you have had difficulties in getting an appointment at the practice. We have been using a new triage system since July 2024, the details of which are on our website www.westgatepractice.co.uk. To book an appointment with a non-urgent GP please follow the instructions below: • Visit our website www.westgatepractice.co.uk and click on 'Contact us online' box • Read the disclaimer and select the relevant option, Admin query, Medical request or Online advice • Submit your request and it will then be sent to the relevant team – a response may take up to 72 hours. For an urgent on the day appointment, or an appointment with our Practice Nursing Team please ring the Practice. Kind Regards The Westgate Practice
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Review titled Usual computer says no and receptionist has no empathy
Rated 1 star out of 5
by David Paul Martin - Posted on 29 August 2024
Recivied letter from burton hospital trust after a visit which recommended a course of treatment which advised a prescription but was informed by the receptionist that it would take two weeks for a doctor to review and prescribe what is being recommended for my bowl complaint or if it carry’s on phone 111 this practice is getting worse now you are screened by a receptionist
Visited August 2024
The Westgate Practice has not yet replied.
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Review titled So difficult to get Appointment
Rated 2 stars out of 5
by MR PAUL A W DALE - Posted on 23 July 2024
The previous system they had for getting an appointment was flawed in that it required you to phone the practice. If the appointments were full, then you had to call back the next day and get back in a fresh queue. The new system , where you fill in a form could have been better, if you were allowed to fill in a form and then these could be dealt with in chronological order. However the system is no better in that it repeats the same error ie It says we have had enough forms for today, please try and submit a form again tomorrow. I had a fall of a ladder nearly two years ago and tried getting to see a doctor. I gave up after a week. I am now suffering from that decision. This system is not helping with the health of many patients. In fact it is to the detriment of patients. The help you get, should you be successful in getting an appointment is good. It is just the system of getting that appointment and any follow up care you need, including results from tests ( good or bad ). The advise to contact 111 etc is just a cop out for a flawed system.
Visited July 2024
Review titled The Westgate Practice
Replied on 24 July 2024
Dear Mr Dale We are sorry that you have had difficulties in accessing an appointment with us. Unfortunately due to the global IT issue on Friday 19th July we were unable to process all of the online triage forms we had received until yesterday. Please be assured that the triage form is now accessible via our website www.westgatepractice.co.uk for non urgent issues. If your problem is urgent then please do call the practice from 08.00am. We are pleased to hear that you are satisfied with the care that you receive at a consultation. With regards to results we will always contact patients if any results we receive need further investigation, however if they are normal then we would ask patients to contact us if they don't hear from us within 2 weeks as due to capacity we are not able to contact everyone. Kind Regards Sara Allen Patient Liaison Officer The Westgate Practice