The Westgate Practice
Greenhill H/Ctr,Church St, Lichfield, Staffordshire, WS13 6JLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No engagement
Rated 3 stars out of 5
by Anonymous - Posted on 22 November 2023
Yesterday I was sent a text message by a doctor here informing me that the dose of my recently prescribed medication was being changed. I did not consent to the change or agree with the decision. The text was sent just before the practice closed for an afternoon of training so there was no means of contacting anyone at the practice to discuss this unwanted change. The following morning, I 'phoned the practice at 8am and it took 49 attempts until I managed to get through to be told I was more than 20th in the queue. I do have an appointment today now but not with the doctor that sent the text as they are away today. This matter, the delay, hassle and unavailability of having someone to speak to about it has caused me a lot of irritation and stress. Having checked the NHS website, a patient must give informed consent to a GP prescribing new medication. Being on this medication is new for me. I would appreciate greater involvement in the decisions about my own health. Just being sent a text message, telling me of the change is unacceptable to me.
Visited November 2023
The Westgate Practice has not yet replied.
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Review titled Very efficient Covid and flu vaccination process
Rated 5 stars out of 5
by Belinda Thompson - Posted on 14 October 2023
My husband and I were invited to attend the practice for our Covid and flu vaccinations. This is the first time we have been to the practice for these vaccinations, having previously had them at other vaccination centres/pharmacies. The whole process was well organised, speedy and very efficient. Special mention to the meeter and greeter volunteer outside, who did an excellent job. It was very impressive too that an in-car vaccination was available for those too immobile to walk into the building.
Visited October 2023
Review titled The Westgate Practice
Replied on 18 October 2023
Dear Ms Thompson Thank you for taking the time to give us such a lovely review about your experience at our covid/flu clinics. Your kind comments will be fed back to our volunteers who give their time freely to support us. We do try to plan to accommodate all of the needs of our patients by offering an 'in car' service. Kind Regards Sara Allen Patient Liaison Officer The Westgate Practice
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Review titled Well organised.
Rated 5 stars out of 5
by Anonymous - Posted on 14 October 2023
Efficient and well organised Covid vaccination today. Friendly staff and helpers on hand gave an excellent easy service even though it was on a Saturday. Thank you.
Visited October 2023
Review titled The Westgate Practice
Replied on 18 October 2023
Dear Patient Thank you for your kind review about our flu/covid clinics. We do try to give a good service and are supported by lovely volunteers who give up their time to help. Kind Regards Sara Allen Patient Liaison Officer The Westgate Practice
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Review titled good practice in the past
Rated 2 stars out of 5
by Anonymous - Posted on 25 September 2023
extreemly difficult to get an appointment can't see the same doctor more than once so have to keep going over the same ground which takes up the time allotted came away extreemly frustrated
Visited September 2023
The Westgate Practice has not yet replied.
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Review titled Good Practice
Rated 5 stars out of 5
by Colleen Jones - Posted on 25 September 2023
Made appointments for my COVID and Flu vaccines got the times I wanted for myself and husband we were in the practice less than 5 minutes
Visited September 2023
Review titled The Westgate Practice
Replied on 25 September 2023
Dear Colleen Thank you for giving us such good feedback about the running of the flu/covid clinics. The staff team do work hard to ensure that they run as safely and efficiently as possible. Kind Regards Sara Allen Patient Liaison Officer The Westgate Practice
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Review titled Well organised and great team of people
Rated 5 stars out of 5
by SPaul - Posted on 26 September 2023
Reminders to your phone makes it so much easier not to miss an appointment. The booking system works really well and staff although busy still courteous and big thank you to them.
Visited September 2023
Review titled The Westgate Practice
Replied on 25 October 2023
Dear Mr/Ms Paul Thank you for taking time to do such a positive review; we do try to constantly monitor and adapt our systems to support our patients. It is good to know that it works well for you. Kind Regards Patient Liaison Officer The Westgate Practice
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Review titled Fabulous practice
Rated 5 stars out of 5
by EANN - Posted on 23 September 2023
Well organised, get a face to Face If needed but always get something , phone call, email , text whatever is appropriate and best fit for the condition
Visited September 2023
Review titled The Westgate Practice
Replied on 18 October 2023
Dear Eann Thank you for the very positive feedback about the working of the practice. We do endeavour to use several methods to contact our patients to ensure an efficient service. Kind Regards Sara Allen Patient Liaison Officer The Westgate Practice
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Review titled Flu and Covid
Rated 4 stars out of 5
by Anonymous - Posted on 24 September 2023
We did not have to queue and everyone was just so friendly. The nurses explained everything to us. And only took about ten minutes. Thanks to all.
Visited September 2023
Review titled The Westgate Practice
Replied on 18 October 2023
Dear Patient Thank you for your favourable review regarding your experience at our flu/covid clinic. We do try to make it a good experience for those attending; and plan for it to be as efficient as possible. Kind Regards Sara Allen Patient Liaison Officer The Westgate Practice
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Review titled Covid and flu jabs
Rated 4 stars out of 5
by Anonymous - Posted on 23 September 2023
Contacted when these were due. Easy to book and reminder received. Very efficient on the day. I only moved to Lichfield 12 months ago and fortunately have not yet needed to book a GP appointment!
Visited September 2023
Review titled The Westgate Practice
Replied on 25 September 2023
Dear Patient Thank you for the feedback with regards to your experience at our flu/covid clinics we endeavour to be as efficient as possible, they are very busy sessions ! Kind Regards Sara Allen Patient Liaison Officer The Westgate Practice
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Review titled Overall, a good practice offering a wide variety of help.
Rated 4 stars out of 5
by Jane Taylor - Posted on 23 September 2023
Good today for Flu & Covid vaccine. Poor for husband this last week having to wait for 6 working days for regular heart medication - prescription not signed off.
Visited September 2023
Review titled The Westgate Practice
Replied on 18 October 2023
Dear Ms Taylor Thank you for taking the time to review our service at the clinic, we are happy that you found it to be efficient. We are sorry to hear that your husband experienced a delay in getting his prescription, this would not be our normal service. In future please feel able to contact the medicine management team with any prescription related queries via our website www.westgatepractice.co.uk Kind Regards Sara Allen Patient Liaison Officer The Westgate Practice