The Willow Group - Waterside Medical Centre
Mumby Road, Gosport, Hampshire, PO12 1BAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Brilliant Care Navigator
Rated 4 stars out of 5
by Anonymous - Posted on 31 January 2025
Have just had a really good experience trying to sort out my mother's appointments. The Care Navigator really listened initially and spent time logging information, giving advice and helped me to problem-solve. She has explained clearly what should happen next so that I can relay this information back to my mum. Thank so much - it really makes a difference!
Visited January 2025
Review titled The Willow Group - Waterside Medical Centre
Replied on 31 January 2025
Dear Sir/Madam, Thank you so much for your wonderful feedback. We will share this with the staff member. Yours sincerely Kevarnna Langridge Governance Lead.
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Review titled Great practice
Rated 5 stars out of 5
by Shelagh Perch - Posted on 08 October 2024
Attended yesterday for flu jab, seen on time. Staff member smart, courteous, efficient and cheerful. Greeted cheerfully by receptionist as I left the practice. Thank you.
Visited October 2024
Review titled The Willow Group - Waterside Medical Centre
Replied on 11 October 2024
Dear Shelagh Perch, Thank you so much for your wonderful feedback. We will share this with the team. Yours sincerely, Kevarnna Langridge Primary Care Patient Experience Manager
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Review titled refusing to provide treatment
Rated 1 star out of 5
by Danny - Posted on 18 February 2024
I have a kidney transplant and one of the medications I take as a side effects where it damages your skin, making you more susceptible to skin cancer. Every year I’m referred by the renal department at the hospital to the dermatologist to make sure that my skin is healthy. I recently moved to the Willowgroup who are refusing to refer me to the dermatologist. I don’t understand why this GP feels that they should keep gatekeep one specialist department from sending me to another specialist department. It’s organisations like this that are killing the NHS.
Visited February 2024
Review titled The Willow Group - Waterside Medical Centre
Replied on 08 March 2024
Dear Danny, Thank you for bringing your concern to our attention, I know this can be difficult and we do value all feedback. For obvious reasons we cannot respond to individual cases on NHS Choices, but if you would like to discuss this further please contact my team on hiowicb-hsi.mywillowexperience@nhs.net with your full name and date of birth and we will be happy to look into this for you. We are sorry that you are unhappy with the service provided and hope that following contact from our Patient Experience Team that feel reassured. Yours faithfully, Kevarnna Langridge Primary Care Patient Experience Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Tom - Posted on 12 May 2023
Incredibly pleased with my recent experience with The Willow Group. I had suspected tonsillitis and submitted a Klinik form at 8:45am, received a text message asking me to send a photo at 11am, and had a call from a nurse practitioner at 11:15am who took a thorough history and prescribed antibiotics. Very impressed with the efficient service received. Thank you all for your hard work!
Visited May 2023
Review titled The Willow Group - Waterside Medical Centre
Replied on 15 May 2023
Dear Tom, Thank you so much for your wonderful feedback on the service you received. This will be feedback to the whole team. Yours sincerely Kevarnna Langridge Patient Experience Manager