The Willow Group
Forton Medical Centre, Whites Place, Gosport, Hampshire, PO12 3JPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Cant be bothered with patients or listen to explanation
Rated 1 star out of 5
by Anonymous - Posted on 18 July 2024
Took my medication 20 days ago have 8 days left, told it would be a week for repeat. Ordered these. Was told today they would not issue the medication again until i got a blood test. Which I knew and should be done every month. However, they will not issue again medication until blood test is done. Cant get blood test done until 4 weeks time. So I will not get blood test until then. They fail to bother to call back to discuss on consultation. They have ignored the fact I have not been taking them a month. It states that I must keep taking the medication until the treatment has finished, they do not care about that. Which means taking the medication is pointless. Cant speak to anyone, do not get calls back when booked. Wont tell me who refused the medication. Seems its just some clerk. Now wasted my time on these meds and got to start all over again. 40 minutes waiting to talk to someone to sort. But nothing. You get the text messages because they cant even be bothered with their patients.
Visited July 2024
Review titled The Willow Group
Replied on 18 July 2024
Dear Patient, Thank you for bringing your concern to our attention, I know this can be difficult and we do value all feedback. I am very sorry to hear that you are unhappy with the service that we are providing. For obvious reasons we cannot respond to individual cases on NHS Choices, but if you would like to discuss this further please contact my team on hiowicb-hsi.mywillowexperience@nhs.net with your full name and date of birth and we will be happy to look into this for you. Yours faithfully, Kevarnna Langridge Primary Care Patient Experience Manager
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Review titled Quick Response
Rated 4 stars out of 5
by Jackie - Posted on 24 June 2024
I posted my e-consultant at 08.30 this morning by 1pm the same day a doctor had called me to discussed pain medication for my ongoing health issue. The doctor has written a prescription, and sent this to my chemist of choice. Very happy with this outcome.
Visited June 2024
Review titled The Willow Group
Replied on 24 June 2024
Dear Jackie, Thank you so much for your wonderful feedback. This will be shared with all staff. Kind regards, Kevarnna Langridge Primary Care Patient Experience Manager
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Review titled Total lack of care or concern
Rated 1 star out of 5
by RICHARD HANCOCK - Posted on 12 June 2024
Not for the first time my appointment has yet again been cancelled with only a few hours notice and no alternative offered just told to do another econsult. Have already been waiting 1 month to see someone and have taken time off work specifically to attend this appointment. Will now be left in pain until they finally can be bothered to see me. This group needs to be looked into by the powers that be and the management replaced.
Visited June 2024
Review titled The Willow Group
Replied on 12 June 2024
Dear Mr Hancock, Thank you for bringing your concern to our attention, I know this can be difficult and we do value all feedback. I am very sorry to hear that you are unhappy with the service that we are providing. For obvious reasons we cannot respond to individual cases on NHS Choices, but if you would like to discuss this further please contact my team on hiowicb-hsi.mywillowexperience@nhs.net with your full name and date of birth and we will be happy to look into this for you. We are very sorry that you are unhappy with the service provided. Yours faithfully, Kevarnna Langridge Primary Care Patient Experience Manager
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Review titled Shockingly bad practice
Rated 1 star out of 5
by Anonymous - Posted on 25 April 2024
Having chest, throat and breathing problems, I was given antibiotics and steroids. These did not help. I then saw a paramedic at the Willow Group who said he thought the problems were from the neck up. He prescribed more antibiotics and ask me to return in a week if things had not improved. After a week, thing were the same so I tried to book another appointment. Willow Group replied to me by text. They said that a GP will contact you within 1 to 5 weeks. I then called 111 who said that I need to be seen tomorrow by the Willow Group and booked me an appointment for the next day. The Willow Group then cancelled that appointment and booked one for four day time. They have now have cancelled that appointment and booked one for 2 weeks time. I still have no diagnosis. I believe that this practice needs investigating into how it is run.
Visited April 2024
Review titled The Willow Group
Replied on 29 April 2024
Dear Patient, Thank you for bringing your concern to our attention, I know this can be difficult and we do value all feedback. I am very sorry to hear that you are unhappy with the service that we are providing. For obvious reasons we cannot respond to individual cases on NHS Choices, but if you would like to discuss this further please contact my team on hiowicb-hsi.mywillowexperience@nhs.net with your full name and date of birth and we will be happy to look into this for you. We are sorry that you are unhappy with the service provided. Yours faithfully, Kevarnna Langridge Primary Care Patient Experience Manager
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Review titled No Help
Rated 2 stars out of 5
by S Coussens - Posted on 18 April 2024
Think I had a reaction from antibiotics and even though I mentioned the chest pains I had I was still told I had to do an e-consult or go to the chemist. No Drs or nurses that I could have a quick word with. Really unhappy as up until now I've had no problems. Last year I ended up quite unwell as I knew that I would have to do an e-consult or spend hours on the phone, you really can't get over from an e-consult what the problem is. I don't go to the Drs often so I'm hoping the symptoms' will vanish and all will be well.
Visited April 2024
Review titled The Willow Group
Replied on 19 April 2024
Dear Patient, Thank you for bringing your concern to our attention, I know this can be difficult and we do value all feedback. I am very sorry to hear that you are unhappy with the service that we are providing. For obvious reasons we cannot respond to individual cases on NHS Choices, but if you would like to discuss this further please contact my team on hiowicb-hsi.mywillowexperience@nhs.net with your full name and date of birth and we will be happy to look into this for you. Again, we are sorry that you are unhappy with the service provided. Yours faithfully, Kevarnna Langridge Primary Care Patient Experience Manager
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Review titled Happy to ignore you
Rated 1 star out of 5
by Anonymous - Posted on 18 April 2024
Since Willow group have taken over almost all of Gosport Gp's the services have been decimated. Before, you could get a simple blood test within a couple of days of asking, now there is a minimum wait of a couple of weeks. You can not talk to a real person without been told to use their awful online site. I used the online site and after waiting the 72 hours they told me I had to wait, I ended up having to go to 111 who still sent me back to the GP anyway. Awful service, from been told I didn't exist on their records to been completely ignored and forgotten about. One way to keep the patient treatment numbers down I guess.
Visited April 2024
Review titled The Willow Group
Replied on 19 April 2024
Dear Patient, Thank you for bringing your concern to our attention, I know this can be difficult and we do value all feedback. I am very sorry to hear that you are unhappy with the service that we are providing. For obvious reasons we cannot respond to individual cases on NHS Choices, but if you would like to discuss this further please contact my team on hiowicb-hsi.mywillowexperience@nhs.net with your full name and date of birth and we will be happy to look into this for you. Again, we are sorry that you are unhappy with the service provided. Yours faithfully, Kevarnna Langridge Primary Care Patient Experience Manager
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Review titled Efficient Service
Rated 5 stars out of 5
by Anonymous - Posted on 29 March 2024
Just wanted to say 'thank you' to The Willow Group for looking after me. I did an econsult on Tuesday, was sent a link to book an appointment on Wednesday, and got an appointment to see the Respiratory nurse on Thursday. I was feeling stressed about an enforced change to my inhaler and was finding the new inhaler not as effective. The nurse listened to me, reassured me and I left feeling happy. My new prescription was sent to Brockhurst Pharmacy and it was ready for me to collect by the end of the same day. So thank you to Brockhurst Pharmacy too.
Visited March 2024
Review titled The Willow Group
Replied on 05 April 2024
Dear Patient, Thank you so much for your wonderful comments. These will be shared with the teams. Yours faithfully, Kevarnna Langridge Primary Care Patient Experience Manager
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Review titled Great care and staff
Rated 5 stars out of 5
by Kemp - Posted on 08 February 2024
Hubby and I both had need of help today, sent kliniks in for us both and have both received a call had advice, prescription and further recommendations. Huge thankyou to the whole team .
Visited February 2024
Review titled The Willow Group
Replied on 19 February 2024
Dear Patient, Thank you so much for your wonderful feedback. This will be shared with the team. Yours sincerely Kevarnna Langridge Patient Experience Manager
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Review titled fantastic response
Rated 5 stars out of 5
by Ann - Posted on 13 February 2024
This morning at 10.30 I submitted an e consult form. Message saying it had been seen (by 11.00) and would receive a call later today. Five minutes later I had a call from a most sympathetic doctor, who promised me a prescription would be sent to Brockhurst Road pharmacy and sure enough prescription was ready to pick up by 1300 hours. It couldn't be better.Thank you all so much. I felt better just knowing I would get so much help, and so quickly.
Visited February 2024
Review titled The Willow Group
Replied on 19 February 2024
Dear Patient, Thank you so much for your wonderful feedback. This will be shared with the team. Yours sincerely Kevarnna Langridge Patient Experience Manager
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Review titled Dismissive attitudes
Rated 1 star out of 5
by Anonymous - Posted on 19 January 2024
I had to leave this disgraceful practice after only a few months with them. Attitudes to chronic health conditions in older patients are severely lacking. The dismissiveness and silence has been deafening caused my mental health to decline rapidly which has now improved massively on transferring to another practice. This couldn't have come sooner. This also includes being spoken to unacceptably by 2 health professionals causing me unnecessary further upset. Dismissive of a health condition I struggle with daily diagnosed by a previous GP surgery. I can now get a face to face GP appointment in 2 weeks at my new surgery rather than the 9 week wait for a routine appointment with the Willow Group. The Willow Group is a business earning an enormous amount from the NHS per 35,000 patients, patient care is secondary. I want answers to my medical condition with my physical health deteriorating but with dismissive attitudes from the Willow Group I had to move quickly to get answers and also protect my mental health. This place is seriously lacking especially with chronic patients. I understand that wait times for appointments and inadequacies have been reported for several years, why have they not sorted this out ? Basically because finances comes before patient care. I am so relieved to leave this place.
Visited December 2023
Review titled The Willow Group
Replied on 23 January 2024
Dear Sir/Madam, Thank you for bringing your concern to our attention. I am very sorry to hear that you are unhappy with the service that we are providing. For obvious reasons we cannot respond to individual cases on NHS Choices, but if you would like to discuss this further please contact my team on hiowicb-hsi.mywillowexperience@nhs.net with your full name and date of birth and we will be happy to look into this for you. Yours faithfully, Kevarnna Langridge Primary Care Patient Experience Manager