The Willow Group
Forton Medical Centre, Whites Place, Gosport, Hampshire, PO12 3JPContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Willow Group.
Reviews
-
Review titled Poor service
by pepperrr36 - Posted on 25 May 2023
As a patient at the Willow Group 4 years ago it was impossible to get a doctor's appointment. I left and went with Gosport Medical Centre and had no problems. Now Gosport Medical Centre has been taken over by the Willow Group. First thing happens is the chemist has no response from the Willow Group for my repeat prescriptions. I contacted the Willow Group only to be told that they have no record of me ever being a patient, no current medication or repeat prescription. In the end they started me again as a new patient. I told them I had now run out of medication and it was 3 days before the chemist gave me emergency prescription which they said they should not really do. I've heard that there are 5 Willow Group surgeries in Gosport and prescriptions are only dispensed from one surgery, being Forton Road. How can one surgery keep up with prescriptions for 84 Thousand patients? As they have no record of my repeat prescriptions, god knows what trouble I will have next time or in the future getting repeat prescriptions.. If there was any other surgery in Gosport, I would immediately change.
Visited May 2023
Provided by Care opinion
Review titled The Willow Group
Replied on 26 May 2023
Dear Patient, Thank you for bringing your concern to our attention, I know this can be difficult and we do value all feedback. I am very sorry to hear that you are unhappy with the service that we are providing. For obvious reasons we cannot respond to individual cases on NHS Choices, but if you would like to discuss this further please contact my team on hiowicb-hsi.mywillowexperience@nhs.net with your full name and date of birth and we will be happy to look into this for you. There are now 5 sites within The Willow Group. Our Prescription Team is based at one site but there is a large team working within that site, which includes Prescription Clerks, Pharmacy Technicians and Pharmacists. They all work from one base to ensure there is a good relationship between the Prescription Team as a whole. We are sorry that you are unhappy with the service provided and hope I have gone some way to reassure you. Yours faithfully, Kevarnna Langridge Primary Care Patient Experience Manager