The Willow Group
Forton Medical Centre, Whites Place, Gosport, Hampshire, PO12 3JPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Outstanding care
Rated 5 stars out of 5
by Linda - Posted on 24 February 2023
I sent an econsult at 8.34 on Friday morning for on the day assistance. Had a call to by mobile at 9.11. Spoke-to an ANP who was so lovely, understanding and reassuring. Gave me advice and then prescribe medication to take. Prescription being sent to my pharmacy for me to go and get. After the call she then sent me via text a guidance and help information sheet for my condition. Willow group this is outstanding service during such challenging times for the NHS and GP practices . Thank you so much
Visited February 2023
Review titled The Willow Group
Replied on 27 February 2023
Dear Linda, Thank you so much for your wonderful review. This will be shared with the whole team. Yours sincerely Kevarnna Langridge Patient Experience Manager.
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Review titled Caring and quick service
Rated 5 stars out of 5
by Anonymous - Posted on 26 January 2023
I sent a klinik in this morning and had a call back within hours. I was offered to come into surgery for an appt but I declined as going out in the cold would make my symptoms worse. Doctor sent medication to my local chemist and also advised me on any steps I needed to take if my symptoms worsened. Very sympathetic and respectful. Thank you so much as I know how busy you are.
Visited January 2023
Review titled The Willow Group
Replied on 26 January 2023
Dear Patient, Thank you so much for your wonderful feedback and sharing your experience. This will be shared with our whole team at our next monthly Governance meeting. Yours sincerely Kevarnna Langridge Governance Lead
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Review titled Truly shocking... A prime example of a broken NHS service
Rated 1 star out of 5
by Anonymous - Posted on 06 February 2023
My daughter was unable to get any help. Continuous sickness for three days. Phoned 111, told to go to local walk in clinic. Went to walk in clinic, was told to make an appointment with the doctor. Phoned the doctor to be told to fill in an online form. Tried to fill in the online form but the service was temporally closed. Truly shocking! A prime example of a broken service where a Practice has got far too big and has lost its way, leading to poor service delivery.
Visited January 2023
Review titled The Willow Group
Replied on 07 February 2023
Dear Patient, Thank you for bringing your concern to our attention, I know this can be difficult and we do value all feedback. I am very sorry to hear that you are unhappy with the service that we are providing. For obvious reasons we cannot respond to individual cases on NHS Choices, but if you would like to discuss this further please contact my team on hiowicb-hsi.mywillowexperience@nhs.net with your daughter's full name and date of birth and we will be happy to look into this for you. Currently the service is experiencing extremely high demand. If our online service is temporally closed, patients are encourage to call the surgery for assistance. We are sorry that you are unhappy with the service provided and hope you feel that we do recognise how frustrating and upsetting this can be for our patients. Yours faithfully, Kevarnna Langridge Patient Experience Manager
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Review titled Great, lot of information and help
Rated 4 stars out of 5
by Jari - Posted on 06 December 2022
Went for my problem, found staff who care and work with method. Of course, not everyone is excellent, but overall my experience - for what I needed - was great. I gained also some useful information. Thanks.
Visited December 2022
Review titled The Willow Group
Replied on 12 December 2022
Dear Jari, Thank you so much for your wonderful comments. This will be feedback to the team. Yours sincerely Kevarnna Langridge Governance Lead.