The Willows Medical Practice
8 Osbourne Drive, Queensbury, Bradford, BD13 2GDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disgusting
Rated 1 star out of 5
by Anonymous - Posted on 28 March 2023
I ordered a prescription on Friday am it is now Tuesday, still waiting for medication (which I have now run out of) Rand the surgery at 11.50am it is now 12.41 pm am still waiting to speak to someone. All I want is to know if the prescription has gone to Tesco. What an an absolute joke this practice is, God help who is desperate need of a doctor
Visited March 2023
Review titled The Willows Medical Practice
Replied on 29 March 2023
Firstly, may we offer our sincere apologies for any anxiety or stress this has caused you, as this is not our intention. We always aim to provide high quality and patient focused care and we welcome feedback from patients when they think we have not done this. Unfortunately you have not left any details for me to look in to this further for you if you would like to contact the practice and give your information we can look into this for you. I am not sure if you have online access to your records if not I would suggest setting this up if you are able to as you can check progress of prescriptions, test results. Many Thanks Mary Sykes Patient Service Manager
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Review titled terrible contact services
Rated 1 star out of 5
by Anonymous - Posted on 28 February 2023
Friday signed up to the new Patches service -Anxiety/depression prescription requested, message received from a Dr to state as I am late requesting the prescription it can not be authorised until I have made an appointment for a review. Tried to make an appointment on-line but the Patches system is not available until 8am Monday morning. Tried to ring surgery, 45 minutes - no answer. Accessed Patches on return from work on Monday - Not available until Tuesday am. Tried Tuesday on return from work - Not available until Weds am. Rang surgery to explain and that I start work at 6.30am so cannot ring or access Patches whilst at work. Advised work should give me time for a phone call. I explained I cannot make a call if I am on hold for 25 minutes or more in a queue. Advised to ring on my lunch. I said I mistakenly thought that the appointments line closed at 10am. Receptionist stated it is open whilst there are appointments, when I asked if it would be available if I rang, she could not guarantee this as it depended if appointments were available!!!!! Sorry but I am now so stressed out that I have advised the receptionist to update my records that I will no longer request the medication and will do without. Atrocious service when all I need is a telephone call with a Dr to explain why the request is late and to review my medication. It certainly appears to me that it is being made as difficult as possible to contact a Dr especially if your working hours are anything but 9-5. Also before placing this review I have tried to find an email address to contact the surgery direct and cannot find one. Hence the review
Visited February 2023
Review titled The Willows Medical Practice
Replied on 06 March 2023
Firstly, may we offer our sincere apologies for any anxiety or stress this has caused you, as this is not our intention. We always aim to provide high quality and patient focused care and we welcome feedback from patients when they think we have not done this. As your feedback is anonymous i am unable to access your medical records to give a full response as to why it was so difficult for you to order, I am presuming that where it states you was late in ordering medication there was quite a long gap between issues therefore review request was needed. I am hoping that following your discussion with the receptionists this was highlighted to either of our pharmacy team or clinical and you have since been successful in ordering your medication. If this is not the case and you wish to discuss this further please contact the surgery and ask for Mary Sykes Patient Service Manager or a member of the leadership team alternatively please email b83020.willowsmc@nhs.net and this will be forwarded to us. Thank you Mary Sykes Patient Service Manager
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Review titled To big now
Rated 2 stars out of 5
by Anonymous - Posted on 01 March 2023
I have been a patient for many years and been Help with my medical problems I have suffered with now at 76 I cannot get any help from the surgery not due to the pandemic but more to the takeover with to many patients trying to use the service
Visited February 2023
Review titled The Willows Medical Practice
Replied on 06 March 2023
Firstly, may we offer our sincere apologies for any anxiety or stress this has caused you, as this is not our intention. We always aim to provide high quality and patient focused care and we welcome feedback from patients when they think we have not done this. Due to your feedback showing as anonymous i am unable to make contact with you to try and help with the issues you are raising. Unfortunately the housing that is been built in the area brings huge demand on our services but we are working our hardest at looking at ways to help with the demand and alternative ways for patient to make contact. I would like to have the opportunity to speak to you to help have a better understanding of your concerns. You can contact the surgery via telephone or email B83020.willowsmc@nhs.net and one of our managament team will make contact. Kind regards Mary Sykes Patient Service Manager