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The Willows Practice

Hainault Health Centre, Manford Way, Chigwell, Essex, IG7 4DF

Contact details and opening times

Patient ratings and reviews

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Reviews

Displaying 11 to 20 of 100

  1. Review titled Wonderful Practice

    Rated 5 stars out of 5

    by Anonymous - Posted on 04 October 2023

    I have been with this practice for over 10 years. Its always been difficult to get through to phones and get appointments. Since the last 5 months there has been some sort of break through. Phones are answered and has call back system. Staff is polite. All the gp's are fantastic and go that extra mile. I was able to talk to the manager who bought me in and took time to listen to my opnions. She said "your opinion matters as its your practice" This new management team has turned this practice around. Keep up the good work.

    Visited October 2023

    Report as unsuitable

    Review titled The Willows Practice

    Replied on 10 January 2024

    Dear Patient, The practice appreciates your "Positive" feedback. Reception / admin staff & Clinicians continuously look at ways in improving patient experience. The new telephone system has been in place for nearly 6 Months and has provided significant improvements in the way the calls are handled and dealt with. Best Regards The Willows Medical Centre

    Report as unsuitable


  2. Review titled Great practice

    Rated 5 stars out of 5

    by Anonymous - Posted on 12 October 2023

    Grandson had flu jab doctor was so lovely made child feel comfortable as only 3 years old no tears very good very professional

    Visited October 2023

    Report as unsuitable

    Review titled The Willows Practice

    Replied on 10 January 2024

    Thank you for letting us know of your positive experience at the practice. We do our very best to ensure we deliver the very best patient care. Thank you The Willows Medical Practice

    Report as unsuitable


  3. Review titled What a difference a smile makes!

    Rated 4 stars out of 5

    by Maria - Posted on 10 October 2023

    Like all GP practices across the country, accessing treatment can be a frustrating process. The fact of a well-recognised strain on the NHS and pressures on GP practices is not lost on me - I have been at the receiving end of grumpy and belligerent NHS reception staff, too many times to count. However, one of the lovely ladies at the reception always leaves me feeling like I’m being heard - even when I’m unable to obtain that elusive appointment. She always has a warm and ready smile - which can actually be heard/felt thru the phone, if you can believe that. This review is not all about the warm and helpful receptionist though……I also do commend the practice for its diligence in its monitoring of my daughter’s asthma. They take the condition really seriously, and the flu jab for the daughter was the reason for our attendance on a Saturday…… and the receptionist wasn’t grumpy on a Saturday! I know I’d have been.

    Visited October 2023

    Report as unsuitable

    Review titled The Willows Practice

    Replied on 10 January 2024

    Dear Maria, Thank you for your response. I will pass on your gratitude to the team. We will continue to strive on providing this level of care and service to all of our patients. Best wishes, The Willows Medical Centre

    Report as unsuitable


  4. Review titled Friendly service

    Rated 4 stars out of 5

    by Elaine Laurie - Posted on 13 October 2023

    I always find the staff very friendly and helpful they try very hard. In these difficult times.you are asking for a story. I have stated my thoughts. I have been to the surgery quite a lot these past couple of months and have had excellent service at all times from all the staff. Doctors and receptionist alike

    Visited October 2023

    Report as unsuitable

    Review titled The Willows Practice

    Replied on 10 January 2024

    Dear Elaine, Thank you for letting us know of your positive experience at the practice. We do our very best to ensure we deliver the very best patient care. Thank you The Willows Medical Practice

    Report as unsuitable


  5. Review titled Doctors practice

    Rated 4 stars out of 5

    by Anonymous - Posted on 16 October 2023

    Telephone call today with a dr I hadn’t spoke to before. Really helpful Listen to the problem Sent some information to look at after the phone call

    Visited October 2023

    Report as unsuitable

    Review titled The Willows Practice

    Replied on 10 January 2024

    Dear Patient We appreciate your comments and strive to continue providing this level of patient care. Kind Regards, The Willows Medical Practice

    Report as unsuitable


  6. Review titled A fantastic practice

    Rated 5 stars out of 5

    by Lisa Landsberg - Posted on 26 October 2023

    I have been going to the willows medical practice For over 15 years , I have had the best care out in place for me with my many struggles in my life , amazing surport , and very thorough, I have complete trust with the doctors there , And the receptionist are also very caring and very obligingly

    Visited October 2023

    Report as unsuitable

    Review titled The Willows Practice

    Replied on 10 January 2024

    Dear Lisa, Thank you for taking the time to share your feedback about your recent experience at our surgery. We strive to create a positive and welcoming environment for all our patients Kind Regards The Willows Medical centre

    Report as unsuitable


  7. Review titled Great practice

    Rated 5 stars out of 5

    by Nuala Demetriou - Posted on 03 October 2023

    Very efficiently run. Face to face appointments available and prescriptions are much quicker. Very happy patient. Lovely doctors.

    Visited October 2023

    Report as unsuitable

    Review titled The Willows Practice

    Replied on 10 January 2024

    Dear Nuala, Thank you for taking time to leave a review about our service. We really appreciate it and your comment has been shared with the rest of the staff. We hope you continue to remain happy with our service. Kind Regards The Willows Medical Practice

    Report as unsuitable


  8. Review titled Great Service Today

    Rated 5 stars out of 5

    by Linda - Posted on 25 October 2023

    ..nurse had to do a routine blood test - I'm not good with those needles - but this nurse was super careful & gentle. Very skilled - Top notch. Thank you!

    Visited October 2023

    Report as unsuitable

    Review titled The Willows Practice

    Replied on 10 January 2024

    Dear Linda, Thank you for taking the time to share your feedback about your recent experience at our surgery. Please be assured that we value your feedback and will use it to improve our services. We strive to create a positive and welcoming environment for all our patients Kind Regards The Willows Medical centre

    Report as unsuitable


  9. Review titled Very professional

    Rated 5 stars out of 5

    by Anonymous - Posted on 09 October 2023

    Total check up very thourgh very polite answered all questions and made all relevant appointments would highly recommend

    Visited October 2023

    Report as unsuitable

    Review titled The Willows Practice

    Replied on 10 January 2024

    Dear Patient, Thank you for taking time to leave a review about our service. We really appreciate it and your comment has been shared with the rest of the staff. We hope you continue to remain happy with our service. Best Regards The willows Medical Centre

    Report as unsuitable


  10. Review titled Good appointment

    Rated 4 stars out of 5

    by Keith tidmarsh - Posted on 30 October 2023

    I was called for a blood test, and found making it very easy. The receptionist was very friendly and efficient. On attending the test was carried out on time, and really well carried out.

    Visited October 2023

    Report as unsuitable

    Review titled The Willows Practice

    Replied on 10 January 2024

    Dear Keith, The practice appreciates your "Positive" feedback. Reception / admin staff & Clinicians continuously look at ways in improving patient experience. Best Regards The Willows Medical Centre

    Report as unsuitable