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The Willows Practice

Hainault Health Centre, Manford Way, Chigwell, Essex, IG7 4DF

Contact details and opening times

Patient ratings and reviews

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Help others by sharing your thoughts and experiences about The Willows Practice.


Reviews

Displaying 31 to 40 of 100

  1. Review titled Caring practice

    Rated 5 stars out of 5

    by Zane - Posted on 23 September 2023

    From the reception to the doctors professional and caring services The Reception staff are very helpful and cheerful so you know you're in good hands Doctors are helpful and professional answering any questions and relaxing you If there is a problem it has to be the 8.30am phoneing for an appointment that day. To ease the pressure Doctors phone you at home with testvresults etc. Aļ in all I would recommend The Wiĺow Practice

    Visited September 2023

    Report as unsuitable

    Review titled The Willows Practice

    Replied on 10 January 2024

    Dear Zane, Thank you for taking time to leave a review about our service. We really appreciate your positive views and your comment has been shared with the rest of the staff. We hope you continue to remain happy with our service. Kind regards The Willows Medical Practice

    Report as unsuitable


  2. Review titled Great Surgery

    Rated 5 stars out of 5

    by Laraine Ezra - Posted on 04 September 2023

    We recently joined your practice. I have been seen twice by one of your GP's and I am very pleased with the care I have been given. Thank you

    Visited September 2023

    Report as unsuitable

    Review titled The Willows Practice

    Replied on 22 September 2023

    Dear Laraine, Thank you for your response. I will pass on your gratitude to the team. We will continue to strive on providing this level of care and service to all of our patients. Best wishes, The Willows Medical Centre

    Report as unsuitable


  3. Review titled Improved Practice

    Rated 4 stars out of 5

    by Anonymous - Posted on 27 September 2023

    During the past few months this practice has improved, after getting a new phone system it is now easier to hang on for the receptionist and get either a face to face or telephone appointment of you call at 8.30am

    Visited September 2023

    Report as unsuitable

    Review titled The Willows Practice

    Replied on 10 January 2024

    Dear Patient, Thank you for letting us know of your positive experience with our new phone system. We appreciate your comments and strive to continue providing this level of patient care. The Willows Practice

    Report as unsuitable


  4. Review titled Flu jab

    Rated 5 stars out of 5

    by Anonymous - Posted on 25 September 2023

    Great experience, seen promptly & doctor very courteous. I have been a patient at the Willows for many years now and appreciate all the hard working staff

    Visited September 2023

    Report as unsuitable

    Review titled The Willows Practice

    Replied on 10 January 2024

    Dear Patient, Thank you for your response. I will pass on your gratitude to the team. We will continue to strive on providing this level of care and service to all of our patients. The Willows Medical Practice

    Report as unsuitable


  5. Review titled Prompt service

    Rated 4 stars out of 5

    by Anonymous - Posted on 25 September 2023

    Called in for one thing, was immediately dealt with and also was provided with extra help and my husband too. Excellent service.

    Visited September 2023

    Report as unsuitable

    Review titled The Willows Practice

    Replied on 10 January 2024

    Dear Patient, Thank you for letting us know of your positive experience at the practice. We appreciate your comments and strive to continue providing this level of patient care. The Willows Medical Practice

    Report as unsuitable


  6. Review titled Quick service

    Rated 5 stars out of 5

    by Michelle - Posted on 25 September 2023

    Had my flu jab today and was called and seen by the Dr before my original time. Quick and prompt service

    Visited September 2023

    Report as unsuitable

    Review titled The Willows Practice

    Replied on 10 January 2024

    Dear Michelle, The practice appreciates your Positive feedback. We will continue to strive on providing this level of care and service to all of our patients. Best wishes, The Willows Medical Practice

    Report as unsuitable


  7. Review titled Great practice

    Rated 5 stars out of 5

    by Melina Cristina - Posted on 21 September 2023

    I have been registered here for 9 years and I have always felt well taken care of and listened to. Every care plan/treatment that’s been recommended I have found suits me the most and my concerns. The care I receive is always the best. I have always felt very highly of the willows and their GPS and staff. Thank you for always making me feel taken care of.

    Visited September 2023

    Report as unsuitable

    Review titled The Willows Practice

    Replied on 22 September 2023

    Dear Melina, Thank you for your positive feedback. I will pass on your gratitude to the team. We will continue to strive on providing this level of care and service to all of our patients. Best wishes, The Willows Medical Practice

    Report as unsuitable


  8. Review titled Greatly improved Practice

    Rated 5 stars out of 5

    by Wendy Taylor - Posted on 25 September 2023

    Most pleasant and efficient visit today.,received both flu and covid jabs . The doctor and her assistant were very helpful

    Visited September 2023

    Report as unsuitable

    Review titled The Willows Practice

    Replied on 10 January 2024

    Dear Wendy, Thank you for taking the time to share your feedback about your recent experience at our surgery. We appreciate your comments and strive to continue providing this level of patient care. The Willows Medical Practice

    Report as unsuitable


  9. Review titled Lovely staff

    Rated 5 stars out of 5

    by Anonymous - Posted on 27 September 2023

    They never fail to get the job done and invite you in for appointments to help you sooner. They do their best to make sure you are seen as soon as you walk through the door and the reception are very welcoming

    Visited September 2023

    Report as unsuitable

    Review titled The Willows Practice

    Replied on 10 January 2024

    Thank you for letting us know of your positive experience at the practice. We do our very best to ensure we deliver the very best patient care. Thank you The Willows Medical Practice

    Report as unsuitable


  10. Review titled Excellent service and quick response

    Rated 5 stars out of 5

    by Shafaq Suhail - Posted on 15 August 2023

    I recently had the opportunity to experience the outstanding service provided by The Willows Medical Practise to me .From start to finish, the team has exceeded my expectations in terms of their responsiveness and efficiency. One of the key aspects that stood out to me was the quick response I received when contacting the GP surgery over the phone. Whether I was scheduling an appointment, asking for medical advice, or seeking clarification on a health concern, the staff at The Willows Medical Practice were extremely prompt and attentive. There were no long hold times or frustrating queues – my calls were answered swiftly, and I never felt rushed during our conversations. Moreover, the absence of queues, both in person and over the phone, was truly remarkable. It's often a challenge to find a GP surgery where waiting times are kept to a minimum, but I was pleasantly surprised by the efficient system. Not only did this save me valuable time, but it also demonstrated their commitment to prioritizing their patients' needs.

    Visited August 2023

    Report as unsuitable

    Review titled The Willows Practice

    Replied on 22 September 2023

    Dear Mr Suhail, We are pleased to hear that you are so satisfied with the service you have received from our team. We work hard to ensure that our staff are providing the best possible service for all of our patients; our teams work hard to ensure that our patients are seen promptly by our clinical team and are always treated with compassion and respect. We really appreciate you taking the time to share your feedback with us and for trusting us to take care of you. Kind Regards, The Willows Medical Practice

    Report as unsuitable