The Woodcote Group Practice
140 Chipstead Valley Road, Coulsdon, Surrey, CR5 3BBContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Woodcote Group Practice.
Reviews
-
Review titled Can't get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 10 June 2024
Don't bother with this practice, you will never get an appointment as the surgery is massively oversubscribed (and yet still taking new patients!!). There are 3 hurdles: (1) the online booking system is useless, as it is only "open" between 7am and 4pm Mon-Fri. You literally can't use it outside of these hours. It's an online booking system - why does it have "opening hours"?! But even if I do log on when it's "open", I still can't book an appointment as "Clinicians are now working to capacity" and the option to book an app't is greyed out! Makes no sense for an *online* booking system! (2) The phones are always, always engaged. There is, mercifully, an option for them to call you back when you are #1 on the list, but that still means hours of waiting. Just now I was #20 in the queue - no chance they'll call me back before closing. (3) Even when you do get through, there's a 2 week waiting list for an in person GP. By then the problem might have run its course (with you in pain the whole time) -- or it might have got so bad you need to go to A&E! There is no point in signing up for this GP practice, because you will never actually see one of their GPs. Sign up to a different practice instead.
Visited June 2024
The Woodcote Group Practice has not yet replied.