The Writtle Surgery
16A Lordship Road, Writtle, Chelmsford, Essex, CM1 3EHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled 2hours 40 mins in a telephone queue
Rated 1 star out of 5
by Anonymous - Posted on 01 July 2024
There is little wonder why A&E depts are overwhelmed when can’t even get an appointment at this practice. In 2 hours and 40 minutes I have gone from 15th place to 2nd place in the telephone queue. Having spent a career working in the nhs I am so disappointed.
Visited July 2024
The Writtle Surgery has not yet replied.
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Review titled Awful service
Rated 1 star out of 5
by Kirsty - Posted on 15 July 2024
I appreciate you have taken on more patients since dickens place closed but it’s not acceptable to be 11th in the queue and it take 2 hours and 50 minutes to answer! I was calling regarding my daughter! In the last week alone I have called at 8 every morning to get an appointment and yet sit in a 2 hour queue and then be told there’s no appointments left! Online appointments are 4-6 weeks away and are with a nurse which again is not giving options to your patients who need to see a GP! You need to employ another receptionist to keep up with demand. It’s not acceptable allowing people to wait for hours on the end of the phone. It’s disgraceful and it’s no wonder people get frustrated with the service and staff. Very very disappointing. If you cannot keep up with the amount of patients you need to close your register as I see your still taking on new patients despite not coping with what you have!
Visited July 2024
The Writtle Surgery has not yet replied.
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Review titled Real concerns
Rated 1 star out of 5
by Jane Preston - Posted on 27 May 2024
My son who amongst other complex needs has epilepsy. He has not been himself after being prescribed Cetirizine tablets to try and stop an ongoing cough, only to look it up on the NHS website to find it should not be taken by people with epilepsy or risk of seizures or fits…
Visited May 2024
The Writtle Surgery has not yet replied.
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Review titled Could do better
Rated 4 stars out of 5
by Analyzethis - Posted on 21 September 2023
Unfortunately they don't have any message service that patients can use. They can send you a text message but to respond or book an appointment you can only ring them. You then spend ages hanging on the phone. (The online booking service only has appointments that are weeks away). The reception staff do an excellent job but with only a telephone service available they are always going to struggle with the amount of calls. I have experience of another practice that is far more efficient. You go online, leave a message of your symptoms or request, and wait for it to be triaged. You then receive a return message with either an appointment or advice. This is an excellent service and far more efficient. It's not the 1970's. Telephone only is outdated. The healthcare team are great. Unfortunately, whoever is in charge of implementing the most effective and efficient systems is not so. Modifying and implementing the necessary technology is vital. I can email my dental practice, I should be able to do the same with my GP surgery.
Visited September 2023
Review titled The Writtle Surgery
Replied on 26 September 2023
Thank you very much for taking the time to leave feedback. I am glad to hear you have had a positive experience with the receptionists and the team at the surgery. Corresponding via email regarding patients is very difficult given the lack of confidentiality, we also have over 8000 patients and currently do not have the infrastructure to enable communication via email, we hope to improve this in the future. thank you
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Review titled Great care
Rated 5 stars out of 5
by Kat Holmes - Posted on 05 September 2023
I would like to thank all the nurses for the care and support they have shown me through this worrying time, their expertise at treating me I believe has prevented a nasty post op infection and I can't thank them enough, kindest regards to them all
Visited August 2023
Review titled The Writtle Surgery
Replied on 12 September 2023
Thank you very much for taking the time to leave The Writtle Surgery a review, I have passed this along to the Nursing team. Kind Regards, Practice Manager
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Review titled Always great service
Rated 5 stars out of 5
by Anonymous - Posted on 09 March 2023
The receptionist and nurse were, as always, very professional and met my needs and expectations. Helpful and polite and treating me as a person they knew and not just a number as happens in other places.
Visited March 2023
Review titled The Writtle Surgery
Replied on 13 March 2023
Thank you very much for taking the time to review our surgery and I am really glad to hear you feel like this.
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Review titled Great practice
Rated 5 stars out of 5
by John Marnoch - Posted on 09 March 2023
The reception staff are pleasant, helpful, polite and accommodating The medical staff give one time to put forward one’s feelings/ailments and are extremely good at analysing one’s concerns and forwarding the patient to the correct medical department at hospital or suitable medical establishment.
Visited March 2023
Review titled The Writtle Surgery
Replied on 13 March 2023
Thank you very much for taking the time to leave a review and I am pleased to hear you have been dealt with well by our team.
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Review titled Worrying
Rated 2 stars out of 5
by Anonymous - Posted on 08 March 2023
It took 17 attempts to get through to the Surgery on the phone. A message saying where you are in the queue might help. Then being told that the next available appointment is in 6 weeks time is unacceptable and worrying. I would suggest that the Management team need to review these issues. I’ve noticed similar reviews going back some time with little evidence of a plan to rectify.
Visited March 2023
Review titled The Writtle Surgery
Replied on 09 March 2023
Thank you for taking the time to leave a review and I am very sorry you have been having difficulty in accessing our service. We have a mix of same day appointments and routine book in advance which are up to 6 weeks away. Surgeries are facing an unprecedented demand and for example this morning from when clinics started at 8:30am until when I am writing this reply 10am, we have had 65 minutes of wasted appointment time where 5 patients have not arrived for their appointment. Please do contact me directly at the surgery if you would like to discuss this further. Rachel Maddock
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Review titled Caring doctors & lovely receptionists
Rated 5 stars out of 5
by Vicki Groves - Posted on 09 March 2023
I have transferred here from East London and an so impressed. The doctors are very thorough so very unlike my old surgery. I'm menopausal and have been treated so well and sympathetically. I also have a stammer and the reception staff are always patient
Visited February 2023
Review titled The Writtle Surgery
Replied on 13 March 2023
Thank you very much for taking the time to leave a review and I am glad to hear you have had a good experience since joining our practice.
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Review titled Poor
Rated 3 stars out of 5
by Anonymous - Posted on 28 February 2023
Iv tried to book an appointment twice now in the last 5 weeks and can't get a appointment, all I get was its not urgent and haven't got any appointments,
Visited February 2023
Review titled The Writtle Surgery
Replied on 08 March 2023
Thank you for your feedback and I am sorry to hear this. I would suggest that you call at 8am when our appointments are released, or you can come to the surgery in the morning. You can also book appointments in advance on the app and over the telephone, up to 6 weeks in advance.