Thornbury Medical Practice
Morrisons Store, Rushton Avenue, Bradford, BD3 7HZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Telephone skills lacking
Rated 1 star out of 5
by Anonymous - Posted on 28 February 2025
Called from an appointment for my daughter in the morning. The receptionist was very blunt and rude. There was a lack of empathy, which given the nature of the role - I'd expect this as people don't call the GP for a general chat - there's medical needs which need sensitivity and empathy.
Visited February 2025
Thornbury Medical Practice has not yet replied.
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Review titled Restored my faith in GP’s.
Rated 5 stars out of 5
by Mariam Javed - Posted on 27 February 2025
After spending 27 years at my previous surgery, unforeseen circumstances led me to join Thornbury Medical Practice. I was filled with anxiety, worry, and a deep loss of faith in GPs due to past experiences. However, I am truly shocked to find myself writing this review because this practice has completely restored my trust in healthcare. The Doctors took the time to truly understand me, never rushed through appointments, and, most importantly, always followed through on their promises. The entire team is proactive and genuinely cares—whether it’s the receptionists, the in-house pharmacist, or the doctors, every interaction has been met with kindness and professionalism. Even something as simple as a warm smile at the reception desk makes such a difference, creating a welcoming and reassuring environment. I am beyond grateful for the care I have received and have been recommending this practice to everyone I know. Thank you for your dedication, compassion, and for reminding me that exceptional healthcare still exists. Keep up the amazing work!
Visited February 2025
Thornbury Medical Practice has not yet replied.
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Review titled Booking an appointment
Rated 1 star out of 5
by Anonymous - Posted on 17 August 2023
I called the GP for the appointment at 08:54 in the morning and they told me that I have to call exact 8:00 am .And they told they are closing it by noon which I haven’t received any early messages at all
Visited August 2023
Review titled Thornbury Medical Practice
Replied on 25 November 2024
Dear Patient, Thank you for your feedback. I have investigated your feedback and can confirm our surgery closes on the 3rd Thursday of each month for staff training from 12:30pm and the surgery will open the following day at 8:00am. We do not send messages to patients when we are closing the surgery for training. All the information is available on our website.