Thorndike Partnership
Health Care Centre, Longley Road, Rochester, ME1 2THContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Thorndike Partnership.
Reviews
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Review titled Worst practice
Rated 1 star out of 5
by Kelly Pye - Posted on 30 January 2024
I filled out an online form for my 10 year old son who had been up all night crying in extreme pain due to an earache. Shortly after I received a text message from the Thorndike to attend my local pharmacy which I did who informed me that they could not do anything for him or even look in his ear. I contacted 111 who made my son an appointment with Meddoc to be told he’s got a very bad infection and he’s lucky his eardrum hadn’t perforated as it was that swollen. I’m absolutely disgusted with this surgery and their protocols on how to get an appointment. After reading other reviews about this surgery my son clearly is not the only person who has experienced problems. This surgery most definitely hasn’t got people’s best interests at heart and they couldn’t care a less. Anyone considering joining this practice and reading this review do yourself a favour and go elsewhere. This place should be shut down.
Visited January 2024
Review titled Thorndike Partnership
Replied on 21 May 2024
Thank you for taking the time to write this feedback about the Practice, we continue to make changes to improve our service from responses received from patients.
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Review titled Horrible
Rated 1 star out of 5
by Anonymous - Posted on 24 November 2023
It is impossible to get help from this surgery, no appointment can't be made on desk, they said call 111 or wait until 9am to get an e consultation, specifically one lady on the reception very rude and unhelpful , unfortunately don't know her name, this is just one of my cases. Another story is that they called me regarding my blood test and send me a leaflet to read and supposed to call me back again, but they didn't, Another story is my Blood pressure 24 h monitoring, the doctor had to call me yesterday, but didn't. Instead the nurse call me to prescribe me a tablets for high cholesterol, I am wondering will I see a doctor for the next 10 years.
Visited November 2023
Review titled Thorndike Partnership
Replied on 21 May 2024
Thank you for your feedback. Unfortunately, as you have left this review anonymously, I am unable to look what happened with you individually, if you can kindly get in touch via email: thorndike@nhs.net with your information I can then investigate what happened and identify any learning.
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Review titled Positive Experience
Rated 4 stars out of 5
by Anonymous - Posted on 24 October 2023
Had an face to face appointment today, the Dr was do helpful and kind with me, i did ask about a few things and i now have bloods booked, a referral which has made me relax a little. I cannot fault the patience of the Dr as i fid bombard her with lots of questions. Fingers crossed this is the future service from the Thorndike.
Visited October 2023
Review titled Thorndike Partnership
Replied on 27 October 2023
Thank you for taking the time to write this positive feedback about the Practice. We are glad you found the Doctor friendly and helpful, your kind words will be shared with the team.
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Review titled Good practice
Rated 5 stars out of 5
by Sarah baker - Posted on 11 September 2023
Supported by this GP surgery when needed for my diayalis and health needs iam grateful to everyone that keeps me safe and well
Visited September 2023
Review titled Thorndike Partnership
Replied on 27 October 2023
Thank you for taking the time to write this positive feedback about the Practice. We are glad you you felt supported, Your kind words will be shared with the team. Thank you too for your positive feedback . Many thanks.
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Review titled Positive visit
Rated 5 stars out of 5
by Linda Donoghue - Posted on 03 July 2023
Following a telephone call to the surgery requesting an appointment, I was introduced to the E-consult process. The response to this was very quick and a face to face visit organised. I have now had a visit with an extremely informative and helpful G.P., with required changes to medication and further referrals being made.
Visited July 2023
Review titled Thorndike Partnership
Replied on 21 May 2024
Thank you for taking the time to write this positive feedback about the Practice. We are glad you found the staff friendly and helpful. Your kind words will be shared with the team. Thank you too for your positive feedback regarding the new telephone system. Many thanks
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Review titled Amazing service
Rated 5 stars out of 5
by Jane - Posted on 03 August 2023
I moved into this area in May. I can not say how amazing this surgery is. They have been super efficent , informative and helpful. As soon as there is any thing picked up you are treated quickly and I am so happy this surgery is mine. Wonderful practice.
Visited July 2023
Review titled Thorndike Partnership
Replied on 21 May 2024
Thank you for taking the time to write this positive feedback about the Practice. We are glad you found the staff friendly and helpful. Your kind words will be shared with the team. Thank you too for your positive feedback regarding the new telephone system. Many thanks
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Review titled Difficult to get an appointment
Rated 3 stars out of 5
by Anonymous - Posted on 24 July 2023
Until my latest experience I was very disappointed with the surgery and considered changing surgery. The reason was the extreme difficulty in getting an appointment. However, my latest experience was met with an excellent response.
Visited July 2023
Review titled Thorndike Partnership
Replied on 21 May 2024
Thank you for taking the time to write this positive feedback about the Practice, we continue to make changes to improve the services our patients receive.
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Review titled Diabetes
Rated 4 stars out of 5
by Clare Germaney - Posted on 27 July 2023
Very knowledge doctor very friendly and easy to talk to. The doctor listened to my problems with my diabetes and we talked about a plan of action and mediation
Visited July 2023
Review titled Thorndike Partnership
Replied on 21 May 2024
Thank you for taking the time to write this positive feedback about the Practice. We are glad you found the Doctor friendly and helpful, your kind words will be shared with the team.
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Review titled So many errors.
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2023
It's extremely difficult to get an appointment here. I have waited 45 mins on the phone to try. I have been told to come into the surgery for the appointment, only to arrive and be told it was a telephone appointment. I've booked a smear test and been given the wrong day after taking time off work, and I've ended up with 12 month's worth of medicine that I never ordered. Don't be ill here.
Visited June 2023
Review titled Thorndike Partnership
Replied on 21 May 2024
Thank you for your feedback. Unfortunately, as you have left this review anonymously, I am unable to look what happened with you individually, if you can kindly get in touch via email: thorndike@nhs.net with your information I can then investigate what happened and identify any learning.
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Review titled Appalling Practise
Rated 1 star out of 5
by Anonymous - Posted on 04 July 2023
Do not try to book appointments as there are never any to be had!! Do not try to obtain test results as they do not review them or contact you to say they haven't reviewed them! Do not ever fall ill - because they will not respond Do not try to phone as you will receive the same answer after spending 50 minutes on the call to be told there are no appointments left, you will have to call at 8am tomorrow, bearing in mid you started this call at 8am to finally get through at 8:50am. They send you an appointment for a test - you arrive for the test to be told it is cancelled until next week - but they have failed to inform you! This is not a caring practise, you are not there priority, but they have achieved there targets of getting as many patients onto there list as possible - it really is shambolic!! I'm not even convinced there are any Dr's in the practise as when you visit the surgery for something as you can't get through on the phone the place is empty except for staff.
Visited June 2023
Review titled Thorndike Partnership
Replied on 25 October 2023
Thank you for your feedback. Unfortunately, as you have left this review anonymously, I am unable to look what happened with you individually, if you can kindly get in touch via email: thorndike@nhs.net with your information I can then investigate what happened and identify any learning.