Thorns Road Surgery
43 Thorns Road, Quarry Bank, Brierley Hill, West Midlands, DY5 2JSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Rude receptionist
Rated 1 star out of 5
by Katie Whale - Posted on 10 March 2025
Didn’t even book an appointment to rearrange my smear test due to the rude and sarcastic receptionist. She laughed at me in a sarcastic manner and wouldn’t let me speak and that was all before she even checked if there were any appointments. She told me her name when I asked her and I think she and the practice would benefit with some extra training , especially with her communication skills.
Visited March 2025
Review titled Thorns Road Surgery
Replied on 11 March 2025
I apologise that you feel that you did not have a good experience when dealing with one of our reception team recently. I am happy to look into this further if you could provide me with more details by email: bcicb.thornsroad.surgery@nhs.net
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Review titled Excellent Practice
Rated 5 stars out of 5
by Susan D - Posted on 22 March 2023
Reception staff welcoming and efficient. Given an appointment with the doctor the same day that I rang. Doctor was thorough and patient and spent plenty of time. She gave me a much-needed check and prescribed necessary medication.
Visited March 2023
Review titled Thorns Road Surgery
Replied on 22 March 2023
Dear patient, Thank you for your review. We always strive to give a high standard of care to our patients and it is great to hear your positive feedback.