Thornton Heath Medical Centre
61A Gillett Road, Thornton Heath, Surrey, CR7 8RLContact details and opening times
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Reviews
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Review titled Just a joke
Rated 1 star out of 5
by Anonymous - Posted on 01 August 2022
Not even worth a one star these days, I have no faith in them at all I used to but they just don't seem to listen or even care about my daughter whom keeps getting chest infection that even shows up on xrays. They just push it a side, they don't even read her notes its A total joke. I was told to book this appointment by out of hours abd got asked why I was there. Another doctor at that surgery booked me an appointment to talk about xray results and this doctor cancelled said don't need it if xray results need to be seen to phone up. When you phone up you hardly get an appointment. Just one big joke
Visited August 2022
Review titled Thornton Heath Medical Centre
Replied on 03 August 2022
Dear Patient Thank you for your feedback and I am sorry to hear that you feel that the practice has not met your expectations on this occasion. I am the Practice Manager and Complaints Lead. As you will appreciate, there is a high demand for appointments. I understand that your daughter was seen by the doctor who was brought in by a relative. Your concerns were noted and all the safety netting was in place. As such, it was felt that it was being managed appropriately. You had two online appointments pre-booked for the week to discuss the results, however, these were not back and the doctor advised that the appointments were no longer needed, as they were to discuss the same issue. Please be assured that once the x-ray results are back and the doctors have reviewed them, should there be a need, we will contact you to make a telephone appointment to discuss the results. I trust this goes some way to explain our process and apologise if there was any misunderstanding. Should you wish to discuss the matter further, please feel free to contact me. D Surallie Practice Manager