Thornton Medical Centre
Leeds Community & Mental Health Ser, 15 Green Lane, Leeds, West Yorkshire, LS12 1JEContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Thornton Medical Centre.
Reviews
-
Review titled Terrible unrealistic appointment system
by Anonymous - Posted on 25 August 2024
The practice has change their appointment system. You cannot call you have to request an appointment digitally by patches, wait for a Dr to assess it and then wait for them to ring you back to offer you an appointment. What about elderly people or those who cannot navigate a digital system, what about people in poverty who do know have access to technology. What about people with mental health issues or people who suddenly become ill - ie those groups of people more likely to need to see a GP! After getting the brush off by the receptionist on Thursday and told to use the Patches system, then told to try 111 (which we did). We ended up in A & E all because it was too hard to access an appointment with this GP surgery!
Visited August 2024
Review titled Thornton Medical Centre
Replied on 27 August 2024
Hi, did you mean to post this for the Thornton practice in Bradford? We won’t use the PATCHS system, although we do use a triage system for booking GP appointments. With our system, anyone who cannot submit a request online can ring us and our reception team will submit it on their behalf.
-
Review titled Double bruised my arm
Rated 3 stars out of 5
by Anonymous - Posted on 02 June 2024
Went for a blood test and she put the needle in my arm and drew blood but then pulled it out which stopped the blood flow and she jabbed it in a couple of more times, and then finally had to jab the other arm. Really bad job and weird actually.
Visited May 2024
Review titled Thornton Medical Centre
Replied on 27 August 2024
Dear Patient, this was discussed with our phlebotomy team and they do not recall the exact case, but they say that blood flow can stop for various reasons. We are sorry for the inconvenience it caused you.
-
Review titled Poor Experience
Rated 2 stars out of 5
by Anonymous - Posted on 15 March 2024
My first ever appointment at this practice was not a good experience. When i called to make the appointment, I explained to the call handler that i had a few issues to discuss. I had assumed the appointment had been booked accordingly- to allow enough time to discuss the issues i had. The GP was running slightly late. When I arrived i felt like the GP was not particularly warm, had not reviewed my notes and was asking me about what kind of pills i was taking 15 years ago. The GP said they could not help me for one of the issues I had come for. On the other issue they said that before i can be referred to a specialist to discuss my symptoms and a new treatment plan, i have to be rediagnosed for my condition, that I have had for 20 years and is an incurable disease. When i raised a final issue i was told that i should have made a double appointment. I tried to explain i had explained to the call handler when I made my appointment I had multiple issues to discuss. However the GP did not want to listen to me, and dismissed me and said that they "had 2 patients waiting in the waiting room because of you". I was then ushered out saying i had to make another appointment to discuss further issues and was dismissed with a curt "have a nice day". After waiting a month for the appointment I was left with questions unanswered and faced with the prospect of waiting another month to make another appointment. All in all a terrible experience which has left me feeling like i should move to a different practice altogether.
Visited March 2024
Review titled Thornton Medical Centre
Replied on 27 August 2024
Dear Patient, having raised this with the GPs at the time, one GP remembered what happened. The GP said you had 3 issues to discuss but it had only been booked as a single appointment. We listened to the call recordings and only 2 issues were mentioned to the receptionist. It seems the GP managed to deal with 2 issues in the allocated time (10 minutes) but asked you to re-book for the 3rd issue. We are sorry for any inconvenience this caused.
-
Review titled The Best Gp practice wish I moved sooner
Rated 5 stars out of 5
by Adibaha Mahmood - Posted on 22 December 2022
I cannot compliment and praise this Gp practice enough. I wish I changed my gp’s to Thornton medical practice a long time ago. I have been offered 2 routine appointments for both my children. So so happy with this practice. Every gp I have spoke to in this practice is So person centred, so considerate, the quality of care they deliver is absolutely excellent, their duty of care is solely their patient, I can truly say from my experience they really do meet cqc’s 5 domains of safe, effective, caring, well led and responsive. My toddler was down with a fever and a ear infection, so he had been unsettled most of the night and morning, I called the Gp practice in the morning for an appointment, I was advised the gp will call me back around the afternoon time which was absolutely fine however the gp called me back within 10 minutes as she thought my toddler would be crying in pain n didn’t want him crying until the afternoon. That just shows how person centred, considerate, kind and compassionate the gp’s are at this medical practice. I was shocked at how considerate the staff are at this place. Even having a face to face appointment for my toddler with a gp honestly she was amazing with my toddler. He displays signs of autism and she was so patient with him. I have been calling up a few times to this practice for different things one was regarding letters i have received from the hospital regarding appointments for my toddler which I have misplaced and needed copies off and honestly every time I have spoke with the reception staff they have always spoke to me with respect and dignity with kindness, they have showed patience and courtesy at all times it’s like a breath of fresh air after the experience I’ve had at my previous gp practice. Honestly 10/10. Will be recommending this practice to all my family n friends. I am so happy and content knowing my children will always receive the best care here. Well done to everyone that works at this practice honestly ur hard work doesn’t go missed. I really wanted to share this as I feel everyone should be valued for their efforts. So thank you so much for all your help and for being so understanding and just there for me and my children.
Visited December 2022
Review titled Thornton Medical Centre
Replied on 27 August 2024
Dear Adibaha, thank you for your kind review which has been shared with the staff. We aim to do our best.