Thornton Medical Practice
4 Craven Avenue, Thornton, Bradford, BD13 3LGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Efficient service
Rated 5 stars out of 5
by Julie Warden - Posted on 30 July 2024
I was able to get a ring back, nurses appointment on the day. The appointment was on time and care was what was required.
Visited July 2024
Review titled Thornton Medical Practice
Replied on 31 July 2024
Thank you for your positive feedback, It is nice to read when patients have had a positive experience.
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Review titled Health check appointment.
Rated 4 stars out of 5
by Kate - Posted on 17 July 2024
I have had a blood test appointment at the surgery, I have been offered full health check as well, which was a great idea. The nurse was very professional and well mannered, excellent patient care.
Visited July 2024
Review titled Thornton Medical Practice
Replied on 17 July 2024
Thank you for taking the time to share your positive experience with us. This will be shared with our nursing team.
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Review titled effective barriers to patients
Rated 1 star out of 5
by Clive Graham Price - Posted on 02 February 2024
The only way to request an appointment to see a doctor is by phone from 8am. There is a recorded message with an invitation to press 1 for an appointment. Invariably what follows is an apology that all their lines are busy. If one calls again in 5, 8, 12, 15 minutes and so on repeatedly, one receives the same message. This shows a deep contempt for patients who at no point can speak to a human being. This method of funneling patients through the one phone might be efficient in keeping less serious patients at bay. However, it also discourages people who are unwell and adds to their stress. In my own case, I had been ill for the whole of January with relatively mild flu symptoms plus persistent coughing, nocturnal sweats, pains in the chest, shivering and nausea. As I wasn't bed-ridden I didn't want to take up doctors' time thinking it would pass. After a month I needed medical intervention but the Thornton hurdles put me off. After phoning about 10 times, I was put on a call-back queue and was called back by someone who sounded disinterested and dismissive of my symptoms. The whole process is disgusting. When I was young, this impersonal system didn't exist; and I know of several other surgeries that do not treat patients this way. As I age, I need better than this.
Visited January 2024
Review titled Thornton Medical Practice
Replied on 12 July 2024
Firstly I would like to apologise for the delay in the response, we was notified of an issue between NHS choices and ourselves. We are still working with the same system, patients can also come into surgery or use Patch's which is our online consultation system. I would like to apologise for you experience.