Thornton Medical Practice
4 Craven Avenue, Thornton, Bradford, BD13 3LGContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Thornton Medical Practice.
Reviews
-
Review titled Not meeting community demand
Rated 1 star out of 5
by Anonymous - Posted on 30 January 2025
For years, this surgery has not met the demands of the community. There are not enough appointments available and the online booking system does not allow you to book an appointment in advance. If you call at 8am, you are put into a queue and need to cross your fingers in the hope you will get a call back. For three days, we have tried to book an appointment to see a doctor for the illness. We will have no alternative but to go to A and E which is super over stretched and this condition is something that the GP should be dealing with. Since the merger, there has been promises that the Patches system will improve patient experience. The system is not available for this practice. Shame on you Thornton Surgery! You continue to ignore this issue. Not good enough!
Visited January 2025
Thornton Medical Practice has not yet replied.
-
Review titled Excellent and speedy service
Rated 5 stars out of 5
by Laraine Hudson - Posted on 26 September 2024
I was delighted with the experience of attending the surgery today. I was greeted by friendly and helpful reception and medical staff and my consultation was positive and detailed. I felt very reassured and confident following my visit.
Visited September 2024
Review titled Thornton Medical Practice
Replied on 16 October 2024
Thank you for your kind feedback, we are working in very difficult times and positive feedback is really appreciated. I will ensure this is shared with the practice team.
-
Review titled Efficient service
Rated 5 stars out of 5
by Julie Warden - Posted on 30 July 2024
I was able to get a ring back, nurses appointment on the day. The appointment was on time and care was what was required.
Visited July 2024
Review titled Thornton Medical Practice
Replied on 31 July 2024
Thank you for your positive feedback, It is nice to read when patients have had a positive experience.
-
Review titled Health check appointment.
Rated 4 stars out of 5
by Kate - Posted on 17 July 2024
I have had a blood test appointment at the surgery, I have been offered full health check as well, which was a great idea. The nurse was very professional and well mannered, excellent patient care.
Visited July 2024
Review titled Thornton Medical Practice
Replied on 17 July 2024
Thank you for taking the time to share your positive experience with us. This will be shared with our nursing team.
-
Review titled effective barriers to patients
Rated 1 star out of 5
by Clive Graham Price - Posted on 02 February 2024
The only way to request an appointment to see a doctor is by phone from 8am. There is a recorded message with an invitation to press 1 for an appointment. Invariably what follows is an apology that all their lines are busy. If one calls again in 5, 8, 12, 15 minutes and so on repeatedly, one receives the same message. This shows a deep contempt for patients who at no point can speak to a human being. This method of funneling patients through the one phone might be efficient in keeping less serious patients at bay. However, it also discourages people who are unwell and adds to their stress. In my own case, I had been ill for the whole of January with relatively mild flu symptoms plus persistent coughing, nocturnal sweats, pains in the chest, shivering and nausea. As I wasn't bed-ridden I didn't want to take up doctors' time thinking it would pass. After a month I needed medical intervention but the Thornton hurdles put me off. After phoning about 10 times, I was put on a call-back queue and was called back by someone who sounded disinterested and dismissive of my symptoms. The whole process is disgusting. When I was young, this impersonal system didn't exist; and I know of several other surgeries that do not treat patients this way. As I age, I need better than this.
Visited January 2024
Review titled Thornton Medical Practice
Replied on 12 July 2024
Firstly I would like to apologise for the delay in the response, we was notified of an issue between NHS choices and ourselves. We are still working with the same system, patients can also come into surgery or use Patch's which is our online consultation system. I would like to apologise for you experience.