Thorpe Bay & Shaftesbury Ave Surgery
99 Tyrone Road, Thorpe Bay, Southend-on-Sea, Essex, SS1 3HDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Quick service
Rated 4 stars out of 5
by Anonymous - Posted on 12 February 2023
Needed prescription review. This was arranged for saturday phonecall with practice pharmasist. Called ontime and review completed. Thank you.
Visited February 2023
Thorpe Bay & Shaftesbury Ave Surgery has not yet replied.
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Review titled Unhelpful receptionist
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2023
Put in request for prescription to be told it would take 3 days so in total 5 days over weekend. Asked if it would be quicker to book appt with doctor and told no. Asked if there was any other way and told I should have requested it sooner to which I replied I did not know I was gong to be ill sooner ! This conversation all delivered in the manner that I was being a nuisance and she had better things to do. My husband had a similar experience with the same receptionist a few weeks ago so not just me. I know the NHS is busy and I would not be troubling it if I did not need to but there is simply no excuse for rudeness.
Visited January 2023
Thorpe Bay & Shaftesbury Ave Surgery has not yet replied.
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Review titled Keep on walking past
Rated 1 star out of 5
by Anonymous - Posted on 13 February 2023
Absolute awful GP Surgery. First you need to deal with the receptionists. Good luck with that. I hate it when people like to me which they constantly do. They never do what you ask and always have an excuse. As for the practice manager, I must have left dozen of messages asking for her to call me and sent about 3 emails. Still waiting. Utterly rude person. The doctors are just as bad. On numerous occasions they have given me completely wrong information and made me wait 3 months and even then if I had not called back, I would still be waiting. If you are referred somewhere, the say on the referall letter, wait until this date. Then on that date, I call the referral place and I am told they got back to the surgery either the same day or day after receiving request saying no availability. Does the surgery let me know! do they heck. I wait for the date before finding out. I have now moved surgeries after 22 years as i personally feel that I deserve to be treated better than that and not lied to by the receptionists.
Visited January 2023
Thorpe Bay & Shaftesbury Ave Surgery has not yet replied.
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Review titled Outstanding service
Rated 5 stars out of 5
by J Smith - Posted on 08 December 2022
The overall care and support from my GP at this practice has been exceptional. Following an appointment made at 10.45am my doctor arranged for me to be seen, as an urgent case, at the local hospital following which I was admitted. I then received a few calls from my doctor during my hospital stay as they wanted to check I was doing OK and they offered me any additional support I needed. The kindness, professionalism, support and overall service I’ve received have been outstanding and I’d recommend them to anyone.
Visited December 2022
Thorpe Bay & Shaftesbury Ave Surgery has not yet replied.
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Review titled Outstanding practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 November 2022
A big thank you to all at Thorpe Bay Surgery.Nothing is ever too much trouble as all medical, and administrative staff go out of their way to help.I feel lucky to be a patient at such an outstanding and caring practice.
Visited November 2022
Thorpe Bay & Shaftesbury Ave Surgery has not yet replied.
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Review titled Outstanding practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 November 2022
A big thank you to everyone at Thorpe Bay Surgery.Karen and colleagues in reception are always so helpful and kind, as are the entire medical team, nothing is too much trouble.
Visited September 2022
Thorpe Bay & Shaftesbury Ave Surgery has not yet replied.
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Review titled Difficult contact
Rated 3 stars out of 5
by Anonymous - Posted on 15 October 2022
My doctor is excellent and very efficient but the contact system needs to be reviewed. E-mails are ignored, the phone isn't answered and unless you go to the surgery you won't get anywhere. I appreciate that the receptionists are busy and overworked but sometimes you are made to feel you are a nuisance for interrupting them.
Visited August 2022
Review titled Thorpe Bay & Shaftesbury Ave Surgery
Replied on 17 October 2022
Dear Patient Thank you for your review, i can assure you that i will discuss your concerns with the appropriate staff members. Please contact us directly should you wish to discuss this matter further.
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Review titled Thorpe Bay Surgery offer excellent patient care
Rated 5 stars out of 5
by Barry Isaacs - Posted on 13 September 2022
Review For Thorpe Bay Surgery. I phoned the surgery in mid July and spoke to the receptionist who was very friendly and booked me in for a telephone appointment with the GP. On the day of the appointment the GP phoned me at the arranged time and after listening to me decided it was best for me to visit the surgery the next day to see the nurse to check my Blood pressure, have an ECG and then a face to face appointment with the GP. I attended the appointment and after the consultation the GP recommended me to have various tests at Southend Hospital. When all the results were received back at Thorpe Bay Surgery I was contacted to make an appointment with the GP for the resuts. I want to say a big thank you to the GP for care and understanding of my medical issues. Also thank you to the nurse and all the receptionists at Thorpe Bay Surgery for their excellent service.
Visited August 2022
Thorpe Bay & Shaftesbury Ave Surgery has not yet replied.