Thorpe Road
64 Thorpe Road, Peterborough, Cambridgeshire, PE3 6APContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 25 February 2023
I had a wonderful experience at Thorpe Road Surgery. From the booking, initial tests, advice and follow up it was seamless. The new portal made it easy for an appointment to be made and I was called back quickly by my doctor.
Visited February 2023
Thorpe Road has not yet replied.
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Review titled if the system work it would be good
Rated 3 stars out of 5
by Anonymous - Posted on 12 January 2023
i was delighted to find out you were going to use the online system of contacting the practice for appointments. I have used a similar system for my parents. However their system actually works!! All the posters and flyers in your waiting room says "contact us in your own time", but unless that is between 8am and (often) 1pm, Monday to Friday, forget it !! I even went on their website to ask an "Admin" question which we used to be able to do at any time. That takes you to the same "Closed" system. I went on to give feedback on this system. When i clicked the Sad face, i went to the same "Closed" system. However when i clicked the happy face i was brought here!!! I really want this system to work as it should. We should be able to fill in the form Any day, including weekends, And any time not just during your working morning - just like your posters promised. I don't expect to get a call the same day if it is not urgent - that is OK. Just a quick acknowledgement by email or text that it has been received is fine. But i really can't be on the phone for ages and i cannot often be online during the morning, so this system is just not useful to me. I know you are strapped, i don't blame you for trying to smooth out the phone line problem and stop the receptionists from getting abuse they should not get. But this system is not what we were promised and it is not working for a lot of your customers, sorry patients. Please fix it or find a better system. By the way - your sitemap goes to a coding page instead of the correct page, perhaps your webmaster can fix that too :-)
Visited January 2023
Review titled Thorpe Road
Replied on 24 January 2023
Dear Anonymous, Thank you for your feedback. I was sorry to hear that our new appointment system has not met your expectations, or that you found our promotional materials misleading. Our new appointments system does help us to manage demand more effectively, but regrettably, our service still has a limited capacity, and once our clinicians’ appointments are full, we cannot continue to offer more. Our online triage portal, therefore, remains open until our capacity is reached for the day. We are currently offering more appointments than ever before - almost double the recommended level of provision for a practice of our size - and yet we are still struggling to meet demand. If you would like to support us to offer more (and more convenient) access, please write to your MP to ask for their support in improving funding for general practice. The triage portal remains open for non-medical queries (including feedback) 24 hours per day, 7 days per week, except in times of extreme pressure. I apologise that this was unavailable when you tried to access it on 12th January. We will make contact with our website provider to try and ascertain why this might be, and what the error is with our sitemap. We are always looking at what we can do to improve our service. As you have posted this anonymously, we cannot contact you directly, but if you know of a practice offering better provision and access, please let us know so we can make contact and learn from them for the benefit of all of our patients. Kind regards, Thorpe Road Surgery
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Review titled Great service
Rated 5 stars out of 5
by Tejinder chetal - Posted on 23 January 2023
Received a call about my issue and dealt with professionally. I was told that it would be dealt with within 48hours and 24hours later I received communication that it’s been referred and sorted. GPS are under extreme pressure but be rest assured this practice is doing its best well done to all.
Visited January 2023
Review titled Thorpe Road
Replied on 24 January 2023
Dear Tejinder Chetal, Thank you for your positive review and for taking the time to acknowledge the hard work of our team during these challenging times. We are glad to hear that your issue was resolved quickly and that you were satisfied with the level of professionalism you received. We will continue to do our best to provide high-quality service to our patients. Take care and stay safe, Thorpe Road Surgery
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Review titled Surprised of the new System
Rated 5 stars out of 5
by Anonymous - Posted on 26 January 2023
I have been at Thorpe Rd surgery for many years. Theres been highlights and lowlights. Recently they have changed their appointment booking system, which i thougth would be a shambles. To my surprise it worked a treat. I was able to book appointments on line for my mum and dad and i would get a face to face appointment very quickly. The surgery like many surgeries around the Uk have had some difficulties in regards to seeing the Drs. I must admit over the recent months i have been able to get sound advise and my parents seen to rapidly. Overall over the last few months we have experinced great service from the surgery
Visited December 2022
Review titled Thorpe Road
Replied on 31 January 2023
Dear Patient, Thank you for taking the time to share your experience. We're delighted to hear that the new appointment booking system has exceeded your expectations and that you and your loved ones have been able to receive the care and advice you need. Your kind words are much appreciated, and it's great to know that you've had a positive experience. At TRS, our top priority is to provide the best possible care to our patients, so it means a lot to us when our efforts are noticed and appreciated. Your feedback is valuable and will help us continue improving and enhancing our services. Thank you again for your kind review and we hope to continue providing you with great service in the future. Take care & stay safe, Thorpe Road Surgery
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Review titled Brilliant experience
Rated 5 stars out of 5
by Anonymous - Posted on 29 November 2022
Had an appointment today and it was a great experience. Advanced nurse practitioner listened carefully and gave really good advice. Also the lady on reception goes above and beyond for her patients
Visited November 2022
Review titled Thorpe Road
Replied on 29 November 2022
Dear Patient, Thank you for the great feedback. Thank you for sharing that you felt listened to by both our ANP and Receptionist. We are proud of our compassionate team, and will gladly pass along your wonderful comment! Kind regards, Thorpe Road Surgery
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Review titled Very efficient and user friendly service
Rated 5 stars out of 5
by Jawaid - Posted on 04 November 2022
Booking appointment through website is a great idea. I put in a request around 10:30 am, got a confirmation that I will be contacted by a clinician by 12 noon and spoke with doctor at 6 pm. He arranged a face to face meet and examination. Equally efficient and user friendly experience was met when I attended for a blood test at the surgery on 1 Nov. The surgery is definitely trying to excel and is ahead of many other surgeries based on my previous experience.
Visited November 2022
Review titled Thorpe Road
Replied on 08 November 2022
Dear Jawaid, We are glad to hear that you are satisfied with our new appointment system. Your feedback is greatly appreciated, as we put a lot of work into planning the changes. Your lovely comment will be shared with our team. Kind regards, Thorpe Road Surgery
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Review titled Where the communication?
Rated 3 stars out of 5
by Mr D J C H - Posted on 01 November 2022
New doctors booking process via website fine, but where is the call back for an appointment? No tracking or understanding of next steps for patients, will I receive a call? By the way, elderly people such as my parents don't feel comfortable with using online forms, I hope you can also appreciate that and accommodate them...
Visited November 2022
Review titled Thorpe Road
Replied on 03 November 2022
Dear MR D J C H, Thank you for leaving your feedback about our new appointment system. We are constantly striving to improve our services and communication with our patients, which is why your feedback is very valuable to us. You will be pleased to know that you can find answers to your questions on our website at https://www.thorperoadsurgery.nhs.uk/our-appointment-system under the Q&A section. If you feel that there are important answers missing, please do not hesitate to contact us again and we will bring them up to date for the benefit of all patients. Kind regards, Thorpe Road Surgery
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Review titled Improved appointment process
Rated 4 stars out of 5
by Darren S - Posted on 10 November 2022
New short online form is really straightforward and is super quick and efficient. So much better than the old system of ringing at 8am and waiting for ever! Massive improvement. Well done Thorpe Road!!
Visited November 2022
Review titled Thorpe Road
Replied on 11 November 2022
Dear Darren S, It is a pleasure to hear that you are pleased with our new appointment system. The feedback you provide is a great help to us since we spent a lot of time planning and preparing the changes. We will share your lovely comment with our team. Kind regards, Thorpe Road Surgery
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Review titled Very angry with this new service
Rated 2 stars out of 5
by Anonymous - Posted on 29 November 2022
Hi, I have been at this surgery for many years and found it has a good service face to face. Today was my first time using the new system and myself been computer illiterate it was easy to navigate but I think that older people and physically challenged people even people that are not computer literate will find it hard to use. There’s not enough space to write your problems in and then wording your symptoms correct to get to see the right person. Today I’ve had issues and I will be taking that up with the surgery but if myself has issues like this then I hate to think how others that can not comprehend what is going on vie outcomes will be very frustrated with it.
Visited November 2022
Review titled Thorpe Road
Replied on 24 January 2023
Dear Anonymous, Thank you for taking the time to provide feedback about your experience with our new appointment system. We understand that change can be difficult and we apologize for any inconvenience you may have encountered. We strive to ensure that all patients, regardless of their technological abilities, are able to access and utilize our services. In light of your feedback, we are actively looking into providing screens at the surgery to help with appointment booking and finding help for those who may need extra assistance. Additionally, If you are unable to use the system online, please do not hesitate to call us and one of our receptionists will talk you through the process. We understand that some patients may have difficulty with the wording and questions asked, please be assured that these questions are designed to direct your issue to the most appropriate clinician. We have made every effort to make the new system user-friendly and accessible for all. In addition to that, our website (thorperoadsurgery.nhs.uk) provides detailed information about our services and how to navigate the new system. We appreciate your feedback and would like to invite you to contact us directly so that we can address any specific issues you may have encountered and work to improve our service. We value your input and are committed to providing the best possible care to all of our patients. Kid regards, Thorpe Road Surgery
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Review titled Excellent new service
Rated 5 stars out of 5
by Jo Brechin - Posted on 22 November 2022
I am so pleased that you have introduced the new online booking system. Calling at 8am was a real pain as I start work at 8am most days. Otherwise, I have always had good experiences at this surgery. The staff are usually very kind and helpful, and I know the work has its challenges. Thank you.
Visited November 2022
Review titled Thorpe Road
Replied on 24 November 2022
Dear Jo Brechin, Thank you for the excellent review. Our new appointment request system has been greatly improved to make it easier for patients to use, and we are pleased that you can take advantage of it! We appreciate you taking the time to leave such a lovely comment and will share it with the rest of the team. Stay safe and take care, Thorpe Road Surgery