Thorpe Road
64 Thorpe Road, Peterborough, Cambridgeshire, PE3 6APContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent new service
Rated 5 stars out of 5
by Jo Brechin - Posted on 22 November 2022
I am so pleased that you have introduced the new online booking system. Calling at 8am was a real pain as I start work at 8am most days. Otherwise, I have always had good experiences at this surgery. The staff are usually very kind and helpful, and I know the work has its challenges. Thank you.
Visited November 2022
Review titled Thorpe Road
Replied on 24 November 2022
Dear Jo Brechin, Thank you for the excellent review. Our new appointment request system has been greatly improved to make it easier for patients to use, and we are pleased that you can take advantage of it! We appreciate you taking the time to leave such a lovely comment and will share it with the rest of the team. Stay safe and take care, Thorpe Road Surgery
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Review titled New access online system
Rated 4 stars out of 5
by Anonymous - Posted on 01 November 2022
I filled in the new online form and received a text message confirming a face to face appointment with just 20 minutes notice. Unfortunately I wasn’t given a choice of when this was and wasn’t given a way of rearranging without calling the surgery. If there was a way of choosing the appointment time or changing it online that would be helpful.
Visited November 2022
Review titled Thorpe Road
Replied on 02 November 2022
Dear Patient, Thank you for taking the time to leave feedback. We are pleased to inform you that we are working with the system provider on improving functionality to allow us to do some of the things you have suggested. Thank you for your patience and understanding as we enact these changes. Kind regards, Thorpe Road Surgery
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Review titled New Appointment System
Rated 5 stars out of 5
by Michael McCarthy - Posted on 03 November 2022
I used the new, on-line system this week to follow up a blood test outcome. The system worked in every respect. Best Wishes Michael McCarthy
Visited November 2022
Review titled Thorpe Road
Replied on 03 November 2022
Dear Michael McCarthy, The feedback you provided about our new appointment system is greatly appreciated. Changes were initiated with a lot of thought and effort, and we are delighted to hear positive comments about them. Our hard-working team will be happy to hear your lovely words! Kind regards, Thorpe Road Surgery
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Review titled Worst reception
Rated 3 stars out of 5
by Nadya - Posted on 09 November 2022
Terrible reception, my child 7 month old comeback from A&E ,because she have a milk allergy can't get true with the doctors to get formula prescription!!! 2 times we had emergency appointments they don't call back, next day i calling again ,reception again messing around will call you back or she telling me make appointment online even we already have. Some people shouldn't stay in that place
Visited November 2022
Review titled Thorpe Road
Replied on 10 November 2022
Dear Nadya, We are sorry to hear that you had a negative experience with getting a prescription. We would like to investigate this issue and improve our service, and we would be grateful if you left your details and comment on https://www.thorperoadsurgery.nhs.uk/feedback-and-complaints. Just click on Admin query, then "I need help with something else" and we will forward your message to the relevant team. We are looking forward to hearing from you. Thorpe Road Surgery
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 16 September 2022
A very helpful receptionist arranged my appointments. She listened to what I was saying and dealt with me in a friendly but professional manner. The doctor was thorough and understanding, as was the practice nurse.
Visited September 2022
Review titled Thorpe Road
Replied on 29 September 2022
Dear Patient, Thank you for taking the time to share your positive experience with Thorpe Road Surgery and the public. We'll pass on your kind remarks to our Reception and Clinical teams. They'll be delighted to hear them! Kind regards, Thorpe Road Surgery