Three Chequers Medical Practice
72 Endless Street, Salisbury, Wiltshire, SP1 3UHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practise, really caring staff
Rated 5 stars out of 5
by Ellie O'Callaghan - Posted on 09 August 2024
My experiences over the years with the surgery have been overwhelmingly positive, and beyond this there have on several occasions been times when members of the team have gone above and beyond to provide exceptional and professional care. Given the circumstances the NHS has found itself in, and the tremendous workload the doctors and other medical professionals have been working under, it is a testament to their professionalism and integrity that they still manage to maintain such excellent care levels. I have long-standing complicated health issues and am on a plethora of different medications, and the GP spent some considerable time with me, explaining and helping me understand different possible risks and interactions, so that I could make an informed choice myself, which I was very grateful for. Again, given the considerable time pressures I know the team are working under, this was really above and beyond and a testament to the caring nature and professionalism of the partners and staff at the practise. Thank you!
Visited August 2024
Three Chequers Medical Practice has not yet replied.
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Review titled Patient Focused Care Needed
Rated 3 stars out of 5
by Anonymous - Posted on 19 August 2024
I went to collect my prescription today and received only 7 tablets instead of my usual month's supply. This change was instructed by the GP practice, but I wasn’t informed why. I had to call the practice's prescription query line and was on hold for 20 minutes before being cut off. When I finally reached someone, I was told that the reduced supply is due to an upcoming health check, after which the doctor will review my medication. However, this medication is essential and cannot be missed, and I currently don't have an appointment scheduled for the review. If the practice is waiting on test results, this process could take some time. I believe that a simple communication explaining the reason for the reduced prescription would have prevented this confusion and frustration. Better transparency in such situations would greatly improve patient experience.
Visited August 2024
Three Chequers Medical Practice has not yet replied.
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Review titled Great staff, terrible booking system
Rated 2 stars out of 5
by Anon - Posted on 25 July 2024
The care I've received at this surgery is great and every staff member I've spoken to has been excellent. However, it's almost impossible to get an appointment. Appointments released online at 8am are gone by 8:01am, and that's just to add a request to the triage list, not to book an actual appointment. I've never been registered at a practice where it's this hard to get onto the triage system. If you're lucky enough to get into the triage system the process and care from there are great though. They need to switch to a better software system which allows you to leave a non-urgent triage request during opening hours, rather than having to race for a slot to do so. If you can get to speak to somebody the care is great though.
Visited July 2024
Three Chequers Medical Practice has not yet replied.
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Review titled You can not make any appoints with this surgery!
Rated 1 star out of 5
by Anonymous - Posted on 21 May 2024
I’ve been left untreated because they won’t give me an appointment and it’s important! They told me at 11.50 to ring back at 12pm to make a appointment well I phoned back at 12 didn’t get through til 12.24pm to be told all the appointments have been fully booked which I can’t not believe in that short amount of time they can be fully booked even for tomorrow it’s ridiculous I will be changing doctors as these are useless and quite simply don’t care about our wellbeing! I’m fuming with this surgery I will never recommend it to any one!
Visited May 2024
Three Chequers Medical Practice has not yet replied.
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Review titled Excellent GP
Rated 5 stars out of 5
by Gabby Essame - Posted on 09 April 2024
The GP I saw today was excellent - really personable, knowledgeable and helpful. I felt like everything was explained to me fully and that time was taken by the GP to understand what was going on. A really positive experience
Visited April 2024
Three Chequers Medical Practice has not yet replied.
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Review titled Appointment
Rated 1 star out of 5
by Jacqueline - Posted on 08 April 2024
I rang at 8.00 and I was 68th in the queue. If I had held on I would probably be told there was no appointments and to phone back at 12.00 to join another queue.
Visited April 2024
Three Chequers Medical Practice has not yet replied.
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Review titled communication problems
Rated 3 stars out of 5
by Anonymous - Posted on 05 April 2024
Needing to communicate briefly with the Nurse Practioner or a GP about new medication which is not working and causing side effect, it appears I can only do this by using the Triage service. I thought the Triage service was for people who are needing an appointment urgently - I don't want to take away time and space from these phone calls. I just need to ask someone if I should stop the medication and if so, what happens next. I e mailed the Practice Manager re the situation three days ago but have not had a reply yet. Looking on the Practice website, I notice it says the status given by the authorititive body is 'Outstanding' but when I look for the information for that inspection, there is only the 2018 report available. Communication was not a problem back then - an organsiation can't think it is appropriate to flag up 'Outstanding' when the Practice was given that label 6 years ago, surely? Communication is a a serious problem now!
Visited March 2024
Three Chequers Medical Practice has not yet replied.
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Review titled complete disarray
Rated 1 star out of 5
by Anonymous - Posted on 04 October 2023
Been flagged up to to medication reviews 3 times in the last 3 months. Even though I have done it by phone, by link they sent as well as physically going into the Endless street surgery to do my BP. My medications are late, Causing me a lot of issues and the dispensery receptionist on the phone was less than helpful. I'm now without important medication and having very uncomfortable side effects from missing my meds.
Visited October 2023
Three Chequers Medical Practice has not yet replied.
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 July 2023
Appointment was on time. The staff were friendly. The nurse who took my blood pressure and blood sample was chatty and professional . I was in and out in minutes.
Visited July 2023
Three Chequers Medical Practice has not yet replied.
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Review titled Lovely reception
Rated 5 stars out of 5
by Anonymous - Posted on 20 June 2023
I would like to take the opportunity to leave feedback on my most recent visit, which was to gain access to online services and other queries. Whilst I have always found all of the front of house team at both Endless Street and The Three Swans to be very good at their jobs -being friendly and professional, this visit (19/06 am) I think needs highlighting. The receptionist in question was lovely and I really think she does an amazing job. They really helped me, and made what could have been stressful for me, a straight forward visit thanks to their help. Truly an asset to your practice. Many thanks.
Visited June 2023
Three Chequers Medical Practice has not yet replied.