Three Swans Surgery (Three Chequers Medical Practice)
Rollestone Street, Salisbury, Wiltshire, SP1 1DXContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Three Swans Surgery (Three Chequers Medical Practice).
Reviews
-
Review titled No callback and no empathy
Rated 1 star out of 5
by Anonymous - Posted on 14 April 2025
As an elderly hard of hearing patient I attended the practice with an issue today and was assured of a call back - to be fair I was called and my son assisted my in sending further information and I was assured I would get another call back- by 4pm my son called to ask generic questions but the lady answering was too keen to clear the line and not listen to questions citing data protection to generic questions - she did however assure me if a call to day - sadly no call came and I am left still in discomfort and anxious through the inability to call or assist me
Visited April 2025
Review titled Three Swans Surgery (Three Chequers Medical Practice)
Replied on 28 April 2025
Dear Patient, Thank you for taking the time to share your feedback. I am truly sorry to hear that your interaction with the Practice did not meet your expectations. We strive to provide our patients with the best standard of care so please know that we take such matters very seriously. Our goal is to ensure that every patient feels respected, heard and care for during their visit. We would appreciate the opportunity to learn more about your experience and address your concerns. If you would like to provide details or discuss this matter directly, please do not hesitate to contact me at the Surgery on 01722 336441. Your input is invaluable in helping us maintain the highest standards of care. Kind regards, Alice Grundy Communications and Systems Lead Three Chequers Medical Practice
-
Review titled Useless Reception Staff
Rated 1 star out of 5
by Thomas - Posted on 27 March 2025
Quality of care from medical staff is satisfactory to good. Receptionists are perpetually obtuse and uncaring. I tried to book an appointment by phone (0855 on 26/03/2025) and was told off for attempting to do so. I explained to the receptionist that I was in a different room from my computer and that my foot was in extreme pain and made walking difficult. She insisted that I go through to do so. When I moved to try to do so, it was too painful and I begged her to book an appointment for me. She huffed and conceded. She booked the appointment but kept reminding me how "it was irresponsible of me to not use the online booking system". I was silent since I just wanted the appointment but it was a disgusting way to be treated. I am seeking medical care, which I expect it to be given when asked, not lectured about how inconsiderate I am for not using the preferred system. The receptionist was fully prepared to not book me in, and many people would have just hung up and not sought further advice since it is such a hassle. This could cause subsequent health issues for individuals and is a dangerous way to behave that could cost the NHS money in the long-term due to increased health issues. Additionally, the NHS is there to serve its clients, who are the patients. Receptionists prefer to use online booking system. This is fine as an option. However, many people do not want to submit medical details online and would prefer to speak to a person. Additionally, this booking system changes frequently so it is not clear how to do this. Having receptionists not take phone calls is not conducive to patients rights to how their personal data is handled. A final receptionist failing occurred on 27/03/2025 at 1558 (3 Swans Surgery). I arrived for an in-person appointment and the receptionist refused to book me in. She informed me that I had to use the self check-in. The problem here is that the signs say to use it if there is a queue at reception. The receptionists clearly make up the rules as the go along to make their lives easier. This is not only frustrating but unprofessional, rude and less useful for client use. Especially since this woman was sat on her phone not doing work. The real question. If everything is now online, what is the point of the slacking, unfriendly receptionists?
Visited March 2025
Review titled Three Swans Surgery (Three Chequers Medical Practice)
Replied on 28 April 2025
Dear Patient, Thank you for taking the time to share your feedback. I am truly sorry to hear that your interaction with the Practice did not meet your expectations. We strive to provide our patients with the best standard of care so please know that we take such matters very seriously. Our goal is to ensure that every patient feels respected, heard and cared for during their visit. We would appreciate the opportunity to learn more about your experience and address your concerns. If you would like to provide further details or discuss this matter directly, please do not hesitate to contact me at the Surgery on 01722 336441. Your input is invaluable in helping us maintain the highest standards of care. Kind regards, Alice Grundy Communications and Systems Lead Three Chequers Medical Practice
-
Review titled So impressed with surgery care
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2025
I have used the email non urgent notification service today that 3 chequers have recently introduced. I am extremely impressed with it and it takes away the pressure of trying to get an appointment. Well done 3 chequers- an excellent improvement -thank you!
Visited January 2025
Review titled Three Swans Surgery (Three Chequers Medical Practice)
Replied on 28 April 2025
Dear Patient, Thank you so much for your kind words and positive review. We're thrilled to hear that you had a great experience with our new online consultation system. We strive to provide excellent service to our patients so your feedback means a lot to our team. Kind regards, Three Chequers Medical Practice
-
Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 January 2025
I called the Three Swans Surgery regarding my 95 year old mother. The receptionist was extremely helpful, understanding and very kind. My mother’s GP also called me and was exceptionally helpful and generous with time spent talking to me.
Visited January 2025
Three Swans Surgery (Three Chequers Medical Practice) has not yet replied.
-
Review titled Confidentiality
Rated 4 stars out of 5
by Paul McKinley - Posted on 22 August 2024
As I sat in the waiting area I heard the receptionist at the front desk phone a patient. The conversation was clearly audible to everyone in the waiting area. She confirmed the patient’s name and then said that she was phoning to make the patient an appointment to come to see the GP to discuss her worsening COPD. I am concerned about patient confidentiality in this situation.
Visited August 2024
Three Swans Surgery (Three Chequers Medical Practice) has not yet replied.
-
Review titled Inaccessible
Rated 1 star out of 5
by fred - Posted on 08 March 2024
My son has serious mental health problems & due to issues with his old practice in getting face to face appointments he transferred to 3 swans last year. Since joining he has not seen a doctor nor had a medication review. Worse you can not get a routine doctors appointment anymore (apparently this requires ,quote "a mind set change") & even when phoning just after 8am you are told "dont thnk we have any appointments today". Big mistake moving to this surgery! How are they gettinmg away with this ?
Visited March 2024
Three Swans Surgery (Three Chequers Medical Practice) has not yet replied.
-
Review titled Poor appointment arrangements
Rated 2 stars out of 5
by Matthew Johnson - Posted on 21 February 2024
My 96 year old mother attended the surgery to make an appointment to see a Dr. She has had recurring malignant melanoma on her face and was worried about a new mark appearing. She wasn't allowed to make an appointment but was told to phone or book online. To illustrate just how idiotic this is.... As a child she remembers the glow in the sky when Crystal palace blazed, as a teenager she lived through the London blitz, she has seen five monarchs on the throne. She was over 70 when personal computers became a rare addition to people's homes. She is not senile or stupid but she is quite deaf and can only deal with perfunctory chats on the phone. She's blocked from seeing a Dr due to her age. As a further insult to her independence she has to ask my wife and I to make the appointment for her, which is difficult enough. There should be some flexibility it allowing old people who cannot use computers or the phone to simply make an appointment. It's not good enough!
Visited February 2024
Three Swans Surgery (Three Chequers Medical Practice) has not yet replied.
-
Review titled Brilliant service
Rated 5 stars out of 5
by Sandra Johnson - Posted on 28 December 2023
A positive post about doctors appointments and the NHS as we are always quick to complain about them. Big shout out to 3 Chequers Medical practice and NHS. Booked a triage appointment on line easily at 8a.m yesterday, ( thought it would be hard as they had been closed for 4 days) lovely doc phoned me at 10 a.m, got a face to face appointment at 12.30. Referred for X-ray . Had a phone call at 3pm to say I can have X-ray app 12.30 today. This was not an urgent appointment , just something that had been bothering me and I wanted sorting but had been putting off.
Visited December 2023
Three Swans Surgery (Three Chequers Medical Practice) has not yet replied.
-
Review titled Terrible access to GPs and appointments
Rated 1 star out of 5
by Stuart - Posted on 27 October 2023
Over the past couple of years I've dealt with this surgery more and more. Both my parents (late 70s) have found the appointments system impossible to navigate. There are complicated rules about when you can phone to get an appointment. The queuing system options seem designed to make you think 'perhaps I shouldn't bother them with this'. You usually need to be on hold for twenty minutes. At many points in the queue, the recording plays ambient background noise that sounds like someone's picked up the phone but they can't hear you (you end up saying 'Hello? Hello? Hello?'). When you finally get through to a receptionist it seems to be their job to obstruct your access to a GP. It's as if the surgery is operating a cynical Squid Game for pensioners where only the lucky ones will make it through the obstacles in time to get the health care they need.
Visited October 2023
Three Swans Surgery (Three Chequers Medical Practice) has not yet replied.
-
Review titled genuine concerns
Rated 3 stars out of 5
by Paul Daniel - Posted on 11 October 2023
I just wanted to raise an issue from my experience today. This is not a complaint as I know fully well what this government has done to our public services (having worked in both Health and Education for 40 years.) However, it is a genuine concern. Around 11.15, I tried calling the practice to book a phone appointment with a GP. I eventually got through at 11.40. I was told by the receptionist that all bookings for the morning were full so I would need to call back at 12 for an afternoon appointment. This I did on the dot at 12 - only to be told by the automated message that I was 31 in the queue. I eventually got through to the receptionist at 12.21 - only to be told that all appointments for the afternoon had gone. On both occasions, the receptionist was helpful and apologetic. However, is this good enough? I am needing to see a GP because of pain in my right arm. I have been experiencing this for weeks and it has now become debilitating. I am really concerned that our practice has become so stretched and under resourced. I will try again tomorrow morning but am genuinely worried that I won't be seen any time soon. Yours faithfully, Paul Daniel.
Visited October 2023
Three Swans Surgery (Three Chequers Medical Practice) has not yet replied.