Three Villages Medical Practice
Shscc, John Corbett Drive, Amblecote, Stourbridge, DY8 4HZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Flu Injection
Rated 4 stars out of 5
by Karen Miles - Posted on 07 October 2023
The service at Surgery today was excellent . I received my Injection in a timely, professional,friendly manner. Many thanks to all involved in the smooth running of the clinic.
Visited October 2023
Review titled Three Villages Medical Practice
Replied on 30 April 2024
Thank you very much for taking your time to leave feedback on the practice, we are glad to hear it has been a positive experience! Your feedback will be shared with the Practice Staff. Three Villages Medical Practice
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Review titled Poor communication.
Rated 2 stars out of 5
by Anonymous - Posted on 27 September 2023
My family and I find that the communication with staff is below standard. Upon getting through a very long telephone recording and waiting in a queue which seems to take forever, it is then pot luck as to which staff member you are speaking to. We realise that at times staff members are exceptionally busy, as is everyone else, and sometimes callers may not be pleasant. However, it is up to the staff to remain positive and professional at all times; we are not expecting staff to carry on a call which is abusive, and no one should behave like this, but for the genuinely frustrated caller, a calm, professional attitude can make all the difference. For someone who is having difficulty in expressing the reason they are contacting the surgery by telephone, then staff who sound hurried and not caring can put them off. We are all intelligent enough to realise that there are other people waiting in the telephone queue, but please understand that for some, a little bit of professional patience is all people need. You may be the only person that caller has any conversation with all week, and also, you may not know what other factors the caller is experiencing, so some kind, helpful voice at the end of the phone would be appreciated. Some people do not have access to the internet and so can only use the telephone service. Please let this be a positive service and not put people off reaching out for help.
Visited September 2023
Review titled Three Villages Medical Practice
Replied on 29 September 2023
Thank you for your feedback. We take all comments seriously and this will be discussed within the Practice. Three Villages Medical Practice
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Review titled Unable to get help
Rated 2 stars out of 5
by Anonymous - Posted on 06 September 2023
During Covid, Three villages started using a contact form. This worked great. Then they restricted the form to surgery hours only - still fine. Now though, if you try and complete the form after 8.15 you get an error message saying triage is full. If you ring, the receptionists are unable to help and simply say try the form earlier in the morning. I am a mum to two children and works full time - I barely have time to get to work and sort the kids at 8am never mind fill in a form repeatedly ( to then be given an appointment I can't make at a surgery I'm not registered at) What must someone do to speak to seek help nowadays?
Visited September 2023
Review titled Three Villages Medical Practice
Replied on 08 September 2023
Thank you for your feedback. We take all comments seriously and this will be discussed within the Practice. Three Villages Medical Practice
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Review titled Prompt service
Rated 4 stars out of 5
by Derek Gittings - Posted on 27 September 2023
I contacted the practice regarding the change in appearance of a mole. I obtained an appointment quickly and was referred to a consultant. This appointment also came quickly and the mole was deemed non malignant. Thankyou for the prompt efficient response.
Visited September 2023
Review titled Three Villages Medical Practice
Replied on 29 September 2023
Thank you very much for taking your time to leave feedback on the practice, we are glad to hear it has been a positive experience! Your feedback will be shared with the Practice Staff. Three Villages Medical Practice
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Review titled Average
Rated 3 stars out of 5
by Anonymous - Posted on 17 August 2023
I phoned up today to book an appointment to see a doctor about an ongoing issue. I was told, "we don't do that here," and to go to A & E. I have been coming to this practice for years and never had any issues until today.
Visited August 2023
Review titled Three Villages Medical Practice
Replied on 05 September 2023
Thank you for your feedback. We take all comments seriously and this will be discussed within the Practice. Three Villages Medical Practice
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Review titled Gold Standard
Rated 5 stars out of 5
by Anonymous - Posted on 03 August 2023
I just wanted to take a moment to thank admin and clinical staff for what I feel is a gold standard service. Myself and 2 children are registered at the practice and I know that if I need to contact the surgery, my enquiry will be dealt with promptly. We all know there are pressures on accessing services but I am always satisfied with the response I have been given and I feel like that me or my children are triaged appropriately. Particular shout out to the admin team because they are the small cogs in the system that keep everything ticking over. Thank you to all at Three Villages!
Visited August 2023
Review titled Three Villages Medical Practice
Replied on 07 August 2023
Thank you very much for taking your time to leave feedback on the practice, we are glad to hear it has been a positive experience! Your feedback will be shared with the Practice Staff. Three Villages Medical Practice
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Review titled Outstanding practice in all respects
Rated 5 stars out of 5
by Carol - Posted on 21 July 2023
Very easy to book appt with a GP. Reception staff and admin staff are welcoming, calm, patient and have a thorough knowledge of the systems in place. They are understanding and have real empathy. My GP appt was preceded by a blood pressure review and blood tests which were carried out with thoroughness, and personally tailored to my needs. I was given the chance to submit readings daily for a week, with very clear instructions and advice. I was also offered an ECG and advised to reduce one medication. My GP appointment covered all my results and blood pressure readings and concerns. All my questions were answered and my concerns addressed which was such a confidence boost for me. And an outstanding follow up was noted and will be completed. I was never rushed, but given all the time I needed to grasp the info I needed to understand. I feel very lucky to be a patient at such a thoroughly professional and yet friendly and easy practice to use. Thank you.
Visited July 2023
Review titled Three Villages Medical Practice
Replied on 26 July 2023
Thank you very much for taking your time to leave feedback on the practice, we are glad to hear it has been a positive experience! Your feedback will be shared with the Practice Staff. Three Villages Medical Practice
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 18 July 2023
Went for an appointment with nurse, mentioned another problem, she called for the doctor who has referred to hospital, letter of referral ready the following day. What an efficient service
Visited July 2023
Review titled Three Villages Medical Practice
Replied on 26 July 2023
Thank you very much for taking your time to leave feedback on the practice, we are glad to hear it has been a positive experience! Your feedback will be shared with the Practice Staff. Three Villages Medical Practice
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Review titled Appalling practice
Rated 1 star out of 5
by Anonymous - Posted on 05 May 2023
Cannot phone this practice,everything is online and apparently without talking to you this practice time can tell whether you need to see a Dr or not,most advice is go to a pharmacist or the walk in center,very hard to get any referrals,needs to be looked into.because they are not providing a good service
Visited May 2023
Review titled Three Villages Medical Practice
Replied on 11 May 2023
Thank you for your feedback. We take all comments seriously and this will be discussed within the Practice. Three Villages Medical Practice
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Review titled Proactive care
Rated 5 stars out of 5
by Anonymous - Posted on 08 May 2023
Really impressed by care received- very thorough and proactive approach my doctors. Reception staff are professional and approachable. Keep up the good work 3 villages!
Visited May 2023
Review titled Three Villages Medical Practice
Replied on 11 May 2023
Thank you very much for taking your time to leave feedback on the practice, we are glad to hear it has been a positive experience! Your feedback will be shared with the Practice Staff. Three Villages Medical Practice