Three Villages Medical Practice
Shscc, John Corbett Drive, Amblecote, Stourbridge, DY8 4HZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No work friendly appointments
Rated 3 stars out of 5
by Frustrated worker - Posted on 28 June 2024
During COVID the service was amazing, I got appointments when other surgeries were not offering F2F appointments The doctors and nurses provide a great service, it is just a shame they do not offer appointments that accommodate people who work. I work 8am to 4pm and am only offered telephone appointments during my working day which I am unable to do. I rang to book a medication review, I was offered days when I am working, so I asked for an appointment the week of my annual leave to be told we do not book that far in advance and I was advised to call back the following week. I duly called back as advised only to be offered an appointment during my working day, two weeks after my annual leave. The receptionist said 'surely you can take a phone call at work', not everyone works in a role where this is possible. I have been told I will not be able to order my one medication until I have had a medication review - I have been trying to book this for about 6 months to no avail. Please make appointments more patient and work friendly.
Visited June 2024
Three Villages Medical Practice has not yet replied.
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Review titled Very quick response
Rated 5 stars out of 5
by Mark Hill - Posted on 15 May 2024
Blood pressure 198/113 after endoscopy. Staff at hospital told me to get it sorted ASAP. Went to GP, saw a nurse within 20 minutes. Had ECG After consultation with Doctor. Saw Senior Nurse after 1 hour. Put me on Blood Pressure tablets strait away. Fantastic service and thanks to Three Villages.
Visited May 2024
Review titled Three Villages Medical Practice
Replied on 16 May 2024
Dear Mark Hill, Thank you very much for taking your time to leave feedback on the practice, we are glad to hear it has been a positive experience! Your feedback will be shared with the Practice Staff. Three Villages Medical Practice
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Review titled Great service
Rated 5 stars out of 5
by John Fleming - Posted on 21 May 2024
Completed on line form at 8am , had phone call at 08 40 , given appointment for 3 15 the same day, cannot fault the system
Visited May 2024
Review titled Three Villages Medical Practice
Replied on 22 May 2024
Dear John Fleming, Thank you very much for taking your time to leave feedback on the practice, we are glad to hear it has been a positive experience! Your feedback will be shared with the Practice Staff. Three Villages Medical Practice
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Review titled Poor service
Rated 1 star out of 5
by Kevin Stephen Hall - Posted on 16 May 2024
My wife tried to book an appointment this morning. No chance. Very ,very poor system. I tried to send a different review but was not allowed
Visited May 2024
Review titled Three Villages Medical Practice
Replied on 17 May 2024
Thank you for your feedback. We take all comments seriously and this will be discussed within the Practice. Should you wish to contact the Practice to discuss further, please visit our website. Three Villages Medical Practice
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Review titled Lack of care and service
Rated 2 stars out of 5
by Lee - Posted on 29 April 2024
Poor experience today I have had a call to look into my medication, I had noticed that I have suspected side effects and was told I need to be seen F2F but I would have to call in the morning between 08:00 > 08:30 to book a appointment for this why can this not be done by the practice? Booking appointments is a terrible experience either the site has too many request or you are stuck on hold only to find out there are no appointments..
Visited April 2024
Review titled Three Villages Medical Practice
Replied on 30 April 2024
Thank you for your feedback. We take all comments seriously and this will be discussed within the Practice. Should you wish to submit a formal complaint, please visit our website to find our complaints policy. Three Villages Medical Practice
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Review titled Appointment system
Rated 2 stars out of 5
by Anonymous - Posted on 10 April 2024
Sadly the practice has suspended what was a great booking system for getting an appointment whereby you filled a form in online and they got back to you, in my experience the same day. Now they are going back to having to phone in first thing in the morning and by the time you get through all the appointments are gone. When I asked the receptionist why they had changed from the very good online system to the outdated phone system she said the form filling system may have suited you but didn’t suit everyone. I don’t understand why the 2 systems can’t run side by side so perhaps anyone who doesn’t like the online procedures could pick up the phone and hold for an hour and the rest of us could spend 1 minute filling in the online form 🤷🏻♀️
Visited April 2024
Review titled Three Villages Medical Practice
Replied on 30 April 2024
Thank you for your feedback. This was a temporary measure whilst we changed our systems over. We thank you for your patience and hope that you are able to arrange a suitable appointment as needed via either platform. Three Villages Medical Practice
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Review titled 55 mins on hold for a 30 second call.
Rated 1 star out of 5
by Doday - Posted on 05 January 2024
Daughter has toncillitis 2 to 3 times a year all we need is a prescription for antibiotics. After waiting 55 mins i was abruptly told to go to russels haul as there is a 2 week waiting list . They couldve put a voice mail message on the answer phone instead of wasting an hour of my time . Why do pay tax ?
Visited January 2024
Review titled Three Villages Medical Practice
Replied on 30 April 2024
Thank you for your feedback. We take all comments seriously and this will be discussed within the Practice. We have changed our system so that a message is put on the phone lines once all on the day appointments have been taken. Three Villages Medical Practice
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Review titled Appointment
Rated 2 stars out of 5
by PAUL - Posted on 02 February 2024
filled out an online form on the 23rd Jan to request to have a steroid injection in my left knee (already had 4 done before) they sent me an email to say I had a message, sent me to their website and the message said I have a face to face appointment on 5th Feb at 11:45. Had no reminder texts (which they are normally good at sending) so checked the email again today and could no longer read the message I called the reception to check my appointment and after waiting a long time on hold when there were only 3 before me and they said I don't have an appointment booked for Monday and I need to fill in another form at 8:00 Monday! Do you think this is acceptable?
Visited January 2024
Review titled Three Villages Medical Practice
Replied on 30 April 2024
Thank you for your feedback. We take all comments seriously and this will be discussed within the Practice. Should you wish to submit a formal complaint, please visit our website for our complaints procedure. Three Villages Medical Practice
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Review titled Incompetent
Rated 1 star out of 5
by Heather - Posted on 05 January 2024
I have been repeatedly let down by this surgery and am now looking to move to a new one. One of the more frustrating moments was when a hospital consultant wrote to the gp asking them to prescribe a specific medication- when I rang to chase this up, 2 weeks later the gp had not even bothered to read the letter. Then they refused my medication three times - I am still waiting for important medication three weeks later. Tried ringing for an emergency appointment bang on 8am today, on hold for 40 minutes, no appointments left. You can’t make an enquiry outside surgery hours. You can’t book any kind of routine appointment at all it would seem.
Visited December 2023
Review titled Three Villages Medical Practice
Replied on 30 April 2024
Thank you for your feedback. We take all comments seriously and this will be discussed within the Practice. We have changed our processes to ensure letters are seen and actioned by the GPs within 2 working days of receipt of the letter. Three Villages Medical Practice
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Review titled Brilliant modern practice with old fashioned values
Rated 5 stars out of 5
by RJohnson - Posted on 20 November 2023
The admin and medical staff are excellent. The variety of options to book appointments are inclusive for all. It’s really impressive. I messaged the practice using their website form on Monday morning and was seeing a doctor by 11am. Consistently a fabulous practice. Given how busy they are it’s impressive it appears all to work like clockwork when I’ve needed to see nurse or doctor.
Visited November 2023
Three Villages Medical Practice has not yet replied.