Thurrock Health Centre
55-57 High Street, Grays, Essex, RM17 6NBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Dysfunctional
Rated 1 star out of 5
by Anonymous - Posted on 22 June 2024
I find this practice utterly dysfunctional. They make it incredibly hard to look after your health. It’s very difficult to see a medical practitioner, especially a GP. When you do get an appointment, this is usually on the phone, with a pharmacist who may only be part way through their training and so with a very limited ability to help. Getting through on the phone is extremely difficult, and when you do get through, you are usually advised to do an e-consult, just to get rid of you. That e-consult may or may not even be followed through. When the reception staff make mistakes, they are unconcerned and will simply tell you to start the whole process of trying to get an appointment all over again. I’m not sure of the purpose of the weekend opening hours, when there seems to be a minimal service available. I was not even allowed to drop off a medical letter on a Saturday. Occasionally, someone will be helpful and I feel sorry for the few individuals who work there who are genuinely trying to help. But most of the time, the practice makes it very hard work to get medical treatment, involving a great deal of time in a phone queue (they may have call back for one line, but not for the others), or a tense wait for a phone call that can come at any point over the course of a ten hours. Having had a lot of medical problems over the last year, there is no doubt that having to deal with this awful practice has made it harder, and has had a negative impact on my mental health. I think the staff need to remember why they are there and who they are working for.
Visited February 2024
Review titled Thurrock Health Centre
Replied on 16 July 2024
Dear Patient I'd like to start by apologising for your recent experience at our Practice. we do strive to treat all of our patients with Dignity and Respect at all times, which is why I will personally investigate this matter to see what exactly we could be doing better to meet our goals. You have chosen to remain anonymous which I understand and respect, however, this makes my investigation slightly more difficult as I cannot directly review the matter at hand. I assure you that every complaint/comment delivered to the practice is investigated, acted upon and learned from. Should you decide to contact me directly, we can work collaboratively to develop our practice and learn lessons to improve the services at Thurrock Health Centre so please do get in touch at your earliest convenience so we may discuss a progressive route forward. Please also note that no patients care is adversely affected as a result of a complaint - we would ensure that your care is only improved on as a result of your comment. I hope to hear from you soon, Llandys Barden Practice Manger
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Review titled My experience
Rated 1 star out of 5
by Lucas N - Posted on 03 January 2024
I arrived with a fever of 40 and all he told me was to give him carpol! He didn't check the fever, the ears, nothing! very unhappy! I had to go to the emergency room and there they gave me antibiotics because I had a throat infection!
Visited January 2024
Provided by Working Feedback
Review titled Thurrock Health Centre
Replied on 08 January 2024
Dear Lucas I am very sorry to hear that you are not happy with the service that you have received. Please accept my most sincere apology and an invitation to book a speak session with the practice manager where we will together with you find a satisfactory outcome. We hope to see you at your speak up session where we hope to be in a position to help sort out this rare and unfortunate incident. With kind regards, Llandys Barden Practice manager
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Review titled My experience
Rated 3 stars out of 5
by Oladele O - Posted on 21 January 2024
As a new patient, I don't it is proper after 3 visits to the clinc to be sent back by the receptionist to go and book appointments on telephone. What if I have an emergency. What I don't have phone. There is little or no mobile phone signal in my area. I have to get out of the area to make calls. Then it absolutely painstaking to stay awake in order to make this calls and get the appointment which I'm thankful to the Doctor who called me himself
Visited January 2024
Provided by Working Feedback
Review titled Thurrock Health Centre
Replied on 13 February 2024
Dear Oladele I would like to sincerely apologise for the frustrating experience you had when trying to book an appointment At Thurrock Health Centre, we strive to provide the best possible care and service to our patients We understand the inconvenience caused by the extended wait time and the impact it had on your overall experience. To address these issues and enhance the patient experience, we have recently introduced e-consult as an additional option for booking appointments. E-consultations allow you to submit your symptoms and concerns online, providing our medical team with the necessary information to review your case and respond promptly. This new system aims to streamline the appointment booking process and minimise the need for lengthy phone calls, saving you time and effort, you can access e-Consult via our website. Patients feedback is important to Thurrock Health Centre and is used within Practice Meetings and protected learning. Feel free to contact us again should you require any further information. Kind regards, Llandys Barden Practice Manager
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 19 January 2024
Didnt have to re-dial the number, was in a queue and just waited for my call yo be answered. Got an appointment that day
Visited January 2024
Provided by Working Feedback
Review titled Thurrock Health Centre
Replied on 22 January 2024
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Kind Regards Llandys Barden Practice Manager
Provided by Working Feedback
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Review titled My experience
Rated 5 stars out of 5
by Paul T - Posted on 19 January 2024
The nurses and staff genuine care. Put me at ease and were really supportive. Actually rang me to ensure I’m on right treatment and to offer support. I’m so pleased to be with them.
Visited January 2024
Provided by Working Feedback
Review titled Thurrock Health Centre
Replied on 22 January 2024
Dear Paul . Thank you very much for taking the time to leave a review. I am delighted that you found the staff helpful. It is always good for staff to receive positive feedback , I will pass on your comments to them. Llandys Barden, Practice Manager
Provided by Working Feedback
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Review titled Telephone consult
by hawkzb74 - Posted on 19 January 2024
Telephone consult regarding blood pressure. I visited my GP approximately two months ago, had my blood pressure checked. I was prescribed some medication for this. I was also concerned the medication was not having an effect as my BP still seemed to high, but I wasn’t able to raise this. I submitted BP readings as I needed to have prescription provided if I was to continue on the same medication. It became apparent that my notes had not been read prior to calling me, as I was told to continue taking the prescribed medication. I had the impression they just wanted to end the call. I had to hurriedly explain I was almost out of medication and would need to have another prescription. I was told to attend reception and request a prescription. I asked if them if they could supply the prescription. It was at this point it was obvious they had not read my notes, when I was asked how do I normally get the repeat prescription? This was the first time I had needed a repeat prescription. It was a hurried consultation and it felt as if they just wanted to end the call as quickly as possible.
Visited January 2024
Provided by Care opinion
Review titled Thurrock Health Centre
Replied on 13 February 2024
Dear Patient I am very sorry to hear that you are not happy with the service that you have received. Please accept my most sincere apology and an invitation to book a speak session with the practice manager where we will together with you find a satisfactory outcome and to make sure that these unfortunate mistakes do not occur in future to you. or to any of our patients. You have chosen to remain anonymous which I understand and respect, however, this make my investigation slightly more difficult as I cannot directly review the matter at hand. I assure you that every complaint/comment delivered to the practice is investigated, acted upon and learned from. Should you decide to contact me directly, we can work collaboratively to develop our practice and learn lessons to improve the services at Thurrock Health Centre so please do get in touch at your earliest convenience so we may discuss a progressive route forward. Kind Regards Llandys Barden Practice Manager
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Review titled My experience
Rated 5 stars out of 5
by Lailah-grace N - Posted on 05 January 2024
The paramedic nurse who I saw at Thurrock health centre checked over my daughter thoroughly and was so attentive to my children by far one of the best people I have ever seen at the gp practice
Visited January 2024
Provided by Working Feedback
Review titled Thurrock Health Centre
Replied on 12 January 2024
Dear Lailah-Grace, Thank you for your feedback and taking the time to tell us about your experience., Your comments are valued by the team. Regards Llandys Barden Practice Manager
Provided by Working Feedback
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Review titled My experience
Rated 5 stars out of 5
by Anna P - Posted on 05 January 2024
Receptionist helpful kind and professional. DR called efficiently and very helpful even managed to get my prescription delivered locally very quickly. He understood my needs and dealt with my concerns professionally and productively. To be honest everytime I contact the surgery which is luckily only ever now and then at moment I am extremely impressed and satisfied with the help of the whole team. Thank you.
Visited January 2024
Provided by Working Feedback
Review titled Thurrock Health Centre
Replied on 12 January 2024
Dear Anna Thank you so much for taking the time to share your positive review. We greatly appreciate your kind words, Regards Llandys Barden Practice Manager
Provided by Working Feedback
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Review titled My experience
Rated 1 star out of 5
by Samanta M - Posted on 12 January 2024
GP wasn't interested in my concerns about child's condition. Didn't know what it was and refused to refer for scans or specialist. This means we will need to go private and pay money. Unbelievable
Visited January 2024
Provided by Working Feedback
Review titled Thurrock Health Centre
Replied on 13 February 2024
Dear Samanta, Thank you for taking the time to leave us feedback regarding your recent experience of the service you have received from the Surgery during a consultation for your child. I would like to apologise the service you have received. I assure you that all our staff, including receptionists are highly trained to carry out their duties in the most professional manner in order to uphold our very high standards of care. We share all feedback with the practice team I would like to invite you to book a speak up session with the practice manager to discuss this feedback further Kind Regards Llandys Barden Practice Manager
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2024
The professional and friendly attitude of the phone answering staff member. Although I was stressed and anxious, managed to calm me with an even tone and empathetic response to my ever growing disbelief of the current wait for a phone appt with the doctor for abnormal blood test results.
Visited January 2024
Provided by Working Feedback
Review titled Thurrock Health Centre
Replied on 16 January 2024
Dear Patient. I am delighted to hear that the staff are taking the time to go above and beyond what you expect and would like to thank you for leaving your review. Llandys Barden, Practice Manager.
Provided by Working Feedback