Tilbury Health Centre
London Road, Tilbury, Essex, RM18 8EBContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Tilbury Health Centre.
Reviews
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Review titled My experience
Rated 5 stars out of 5
by Gillian W - Posted on 12 January 2024
I was seen to straight away. I got there early, waited 2 minutes, then was called. Two very pleasant nurses were there. They did a good job. Thank you to you all.
Visited January 2024
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Review titled Tilbury Health Centre
Replied on 12 May 2024
Dear Gillian Thank you for taking the time in leaving your review. Kindest Regards Sara Hitchen
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Review titled My experience
Rated 3 stars out of 5
by Phillip W - Posted on 12 January 2024
A doctor that actually examined me.but not in the surgery i normally attend.I was not told I was expected at Chadwell
Visited January 2024
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Review titled Tilbury Health Centre
Replied on 12 May 2024
Dear Patient, I am sorry for the experience you have recently encountered by the practice. Your comment has been taken very seriously and will be presented at our senior managers meetings, where we review all patients’ feedback and identify any trends or training needs for our teams. Thank you once again for raising your concerns. Kindest Regards Sara Hitchen Head of Primary Care
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Review titled My experience
Rated 2 stars out of 5
by Anonymous - Posted on 12 January 2024
Very difficult to get my apportionment in the first place. I had asked for a review of test results, whereas the doctor thought i was after a medication review. I am hoping that i will get an appointment with the Diabetic team at Thurrock hospital as they were the ones that initiated the blood test in the first place
Visited January 2024
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Review titled Tilbury Health Centre
Replied on 12 May 2024
Dear Patient I am sorry for the experience you have recently experienced at the practice. Your comment has been taken very seriously and will be presented at our senior managers meetings, where we review all patients’ feedback and identify any trends or training needs for our teams. Thank you once again for raising your concerns. Kindest Regards Sara Hitchen Head of Primary Care
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Review titled My experience
Rated 3 stars out of 5
by Sharon H - Posted on 19 January 2024
Lack of attention, arrived at surgery, booked in at reception. Told to sit and wait. 45minutes later I received a text saying I had not arrived for my appointment. But I was sitting waiting. Receptionist apologised, but I was not inpressed
Visited January 2024
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Review titled Tilbury Health Centre
Replied on 12 May 2024
Dear Sharon I am sorry for the experience you had presented when you last visited the surgery. Your comment has been taken on board and will be used in our Senior Managers meetings where we review patients feedback to identify any trends or training needs. Thank you once again for raising your concerns Kindest Regards Sara Hitchen Head of Primary Care
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Review titled My experience
Rated 2 stars out of 5
by Anonymous - Posted on 05 January 2024
Rang up 8am , 30+ in the que On hold 35 mins trying to get an appointment. When phone finally answered sge put phpne straoght back down, the i had to hild from number 15 in que again. Just to get phone appointment. Asked for rablests which i got, but with no medicel check, no blood check no weight check no blood pressure check. On phone litterly 2 -3 mins and told Sure ill.send pills over to chemist.
Visited January 2024
Provided by Working Feedback
Review titled Tilbury Health Centre
Replied on 12 May 2024
Dear Patient, I am sorry for the experience you have recently encountered by the practice. Your comment has been taken very seriously and will be presented at our senior managers meetings, where we review all patients’ feedback and identify any trends or training needs for our teams. Thank you once again for raising your concerns. Kindest Regards Sara Hitchen Head of Primary Care
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 22 December 2023
The fact that it is on top of Christmas and I got a response the next day and an appointment the next day
Visited December 2023
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Review titled Tilbury Health Centre
Replied on 27 December 2023
Dear Patient, Thank you for taking the time to let us know when we get things right. We are working hard on our accessibility and response times and despite the winter pressures are achieving above the national and local averages, which is a testament to the team at the Practice. We are hopeful that your appointment went well and that we can continue to deliver great patient satisfaction as standard. Many thanks again, wishing you all the best for 2024. Sharon Hogarth, Managing Partner and Director, College Health Ltd
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Review titled My experience
Rated 4 stars out of 5
by Anonymous - Posted on 08 December 2023
I was actually offered an appointment for my daughter instead of telephone appointment. i understand telephone appointments, however young children should be able to see a doctor when needed. top marks this time.
Visited December 2023
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Review titled Tilbury Health Centre
Replied on 11 December 2023
Dear Patient, Thank you for your comment. I am pleased that our team offered your daughter a Face to Face appointment. We do triage our calls and appointment requests so a suitable appointment can be offered. Thank you once again. Kindest regards Sara Hitchen Head of Primary Care Kindest Regards Sara Hitchen Head of Primary Care.
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Review titled My experience
Rated 1 star out of 5
by Johnny H - Posted on 04 December 2023
Receptionist very rude towards myself and my autistic child. In the wrong profession if you ask me. Slammed the door shut when my son was stimming and in a colleagues face too ! Very poor behaviour
Visited December 2023
Provided by Working Feedback
Review titled Tilbury Health Centre
Replied on 04 December 2023
Dear Johnny I am sorry to hear of the experience that you and your child received at the practice. I would like the opportunity to investigate the experience that you have received from members of our team, please could I kindly ask if you could forward your details to:- talk2us.cmc@nhs.net. Kindest regards Sara Hitchen Head of Primary Care
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Review titled My experience
Rated 1 star out of 5
by Anonymous - Posted on 08 December 2023
Had an appointment for flu jab got there and was told they ran out ,so wasted journey, they should have rang oe emailed me not happy
Visited December 2023
Provided by Working Feedback
Review titled Tilbury Health Centre
Replied on 11 December 2023
Dear Patient, I am sorry for the experience you have received from the practice. Your comment has been forwarded to the surgeries Nursing and Admin lead and will be raised as a Significant Event so learning outcomes can be identified and acted up. Kindest Regards Sara Hitchen Head of Primary Care.
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 04 December 2023
After deciding to move from my last GP surgery to this one, I have felt so relieved with the experience I have had here. The receptionists are so polite, kind and helpful. I had my whooping cough vaccine and the nurse was lovely and made me feel at ease. It's so refreshing to have people who speak to you with some empathy and compassion as my last GP surgery were always so unnecessarily rude, abrupt and unwelcoming. Keep doing what you're doing everyone, it doesn't go unnoticed! :)
Visited December 2023
Provided by Working Feedback
Review titled Tilbury Health Centre
Replied on 06 December 2023
Dear Patient Thank you kindly for leaving your review. Your review has been distributed to all our team. I am pleased our nurses and admin team have always provided a professional service. Kindest regards Sara Hitchen
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