Tilbury Health Centre
London Road, Tilbury, Essex, RM18 8EBContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Tilbury Health Centre.
Reviews
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Review titled My experience
Rated 1 star out of 5
by Joseph H - Posted on 22 December 2023
No available appointments! All my life I’ve been able to make an appointment up to 3 weeks in advance but for some reason since Covid I’ve got to get up first thing in the morning to make an appointment! This isn’t helpful at all when I work late hours and unable to get up at that time in the morning! Been known to be in a que on the phone for well over half an hour in the day time and make my way on foot to the surgery to find non of them on the phone!!
Visited December 2023
Provided by Working Feedback
Review titled Tilbury Health Centre
Replied on 12 May 2024
Dear Joseph, I am sorry for the experience you have making an appointment. We do currently review and monitor our patient access route for making appointments. Your comment has been taken on board and will be used inline with our Senior Managers meetings on patient access and to identify any trends or training needs. Thank you once again for raising your concerns Kindest Regards Sara Hitchen Head of Primary Care
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Review titled Tilbury Health Centre needs improvement
Rated 3 stars out of 5
by Allan P - Posted on 20 November 2023
I don't believe in ' No reply means all is Ok ' I feel that a phonecall or text is better than not hearing nothing at all. Letters get lost which may have important information in. I have been a cancer patient since 2017 and not once has "my GP" asked how I am do I need anything, when I mention this they have not even read my notes.
Visited November 2023
Provided by Working Feedback
Review titled Tilbury Health Centre
Replied on 04 December 2023
Dear Allan I am sorry to read of the experiences you have received from the Surgery. Please could I ask if you could forward your details to talk2us.cmc@nhs.net, so I can investigate your concerns in more details. Kindest Regards Sara Hitchen Head of Primary Care
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Review titled E Consult
Rated 5 stars out of 5
by Anonymous - Posted on 20 November 2023
Have used the EConsult system twice now, and completely satisfied. No waiting on the phone hours and got a xall from doctor within 24 hours as specified .
Visited November 2023
Provided by Working Feedback
Review titled Tilbury Health Centre
Replied on 23 November 2023
Dear Patient Thank you for taking the time in leaving your review about our eConsult service, we are pleased we have been able to meet your needs. Kind regards, Sara Hitchen
Provided by Working Feedback
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Review titled Appointment with nurse
Rated 5 stars out of 5
by Anonymous - Posted on 25 November 2023
I saw the 2 nurses that I see every 12 weeks for my B12 injection. They are always friendly and cheerful. I find the receptionists at Tilbury pleasant to deal with too.
Visited November 2023
Provided by Working Feedback
Review titled Tilbury Health Centre
Replied on 04 December 2023
Dear Patient Thank you kindly for leaving your review. I have passed on your kind words to the reception and nurse lead to forward to their teams. Kindest Regards Sara Hitchen Head or Primary Care.
Provided by Working Feedback
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Review titled My experience
Rated 5 stars out of 5
by Jaxon K - Posted on 20 November 2023
The service from your receptionists. They always gone above and beyond whenever I’ve had to call and have been so kind to me which is so important in times where compassion is needed. I lived in Chelmsford and the receptions often made me cry as they were so rude and discaring. I’ve never had that since moving to Chadwell.
Visited November 2023
Provided by Working Feedback
Review titled Tilbury Health Centre
Replied on 23 November 2023
Dear Jaxon, Thank you for taking the time to provide us with feedback on your experience today of services provided by Tilbury Chadwell Group and in particular the receptionist. Our front line team have really engaged in a whole programme of work to support improvement in all areas of customer service, care navigation and responsiveness in recent months and will be really pleased to hear your feedback. We will pass on your positive comments and let them know they have done well. Many thanks again, much appreciated Kind regards, Sharon Hogarth, Managing Partner
Provided by Working Feedback
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Review titled Pleased with the communication
Rated 5 stars out of 5
by Anonymous - Posted on 24 November 2023
Phoned on mon got a phone call from doctor on Tuesday and got a appointment on wed morning then had to Aand E but very pleased with the app thank you
Visited November 2023
Provided by Working Feedback
Review titled Tilbury Health Centre
Replied on 04 December 2023
Dear Patient Thank you kindly for leaving your review. Kindest Regards Sara Hitchen Head or Primary Care.
Provided by Working Feedback
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Review titled Missed appointment
Rated 3 stars out of 5
by Anonymous - Posted on 21 November 2023
Went for appointment they said i had worng time but iam 100% sure i was right time becouse i could have made it earlier so woud have book it and just said you missed it and dont offer to give me a different one
Visited November 2023
Provided by Working Feedback
Review titled Tilbury Health Centre
Replied on 04 December 2023
Dear Patient Thank you for leaving a review of your experience. I am sorry for the confusion / error that has been made in regards to your appointments. I have forwarded your feedback to the wider team and reminded them of the importance on advising patients on times/dates of appointments. I am more than happy to look into your concerns more further if you would like to forward your details to:- talk2us.cmc@nhs.net Kindest Regards Sara Hitchen Head of Primary Care
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Review titled My experience
Rated 3 stars out of 5
by Anonymous - Posted on 24 November 2023
Why I don’t know you cannot pre book an appointment to see a doctor, especially when the person has a busy schedule. I spent most of the time I had off going from place to place and still back to square one. My honest opinion A SHAMBLES.
Visited November 2023
Provided by Working Feedback
Review titled Tilbury Health Centre
Replied on 04 December 2023
Dear Patient I am sorry to read of the experiences you have received from the Surgery. Please could I ask if you could forward your details to talk2us.cmc@nhs.net, so I can investigate your concerns in more details. Kindest Regards Sara Hitchen Head of Primary Care
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Review titled My experience
Rated 3 stars out of 5
by Anonymous - Posted on 24 November 2023
Econsult was a nightmare entered my problem, being dizzy, headache and feeling sick, then the next question was how long had I had indigestion so I couldn’t go any further. Finally saw a young lady dr who I felt was very good
Visited November 2023
Provided by Working Feedback
Review titled Tilbury Health Centre
Replied on 04 December 2023
Dear Patient Thank you for leaving a review of your experiences using the eConsult service. I have passed your feedback to the eConsult leads, I have pleased you received a good service from a member of our GP team. Kindest Regards Sara Hitchen Head of Primary Care
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Review titled ECG and follow up face to face with GP
Rated 5 stars out of 5
by Anonymous - Posted on 23 November 2023
The whole experience was very painless from the reception staff being friendly the the health care staff taking the ECG and the GP being approachable informative and helpful
Visited November 2023
Provided by Working Feedback
Review titled Tilbury Health Centre
Replied on 04 December 2023
Dear Patient Thank you kindly for leaving your review, I am pleased you received a good service from the practice and the whole experience was very painless and helpful. Kindest Regards Sara Hitchen Head or Primary Care.
Provided by Working Feedback