Tilbury Health Centre
London Road, Tilbury, Essex, RM18 8EBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great assistant manager
Rated 4 stars out of 5
by Bill Fulcher - Posted on 22 January 2025
The assistant manager is a remarkable lady, she is a credit to the NHS. Very friendly and helpful. I am not a fan of people and hate talking on the phone. She helped me through a very difficult situation and I thank her dearly. The surgery is not staffed well and if she was not there then I cannot see myself visiting if it was to save my life. After sorting out my difficulties her ongoing support gave me a glimmer of hope to humanity. Unfortunately not able to give full praise because restrictions prevent accuracy.
Visited January 2025
Review titled Tilbury Health Centre
Replied on 24 January 2025
Dear Mr Fulcher. Thank you for taking the time in leaving your review. Patients comments are very important to us at Tilbury Health Centre. I am sorry for the issues you have experienced in the past at the surgery, I have taken your comments onboard and will reflect the learning from this with my team. I am pleased to hear of the support you have received from my Assistant Manager, she has discussed the journey she has had with you over the last week and Its good to hear that you have gained trust in her and I hope other staff/clinicians moving forward. Your health and wellbeing is very important to us. Please do not hesitate to reach out to me at the practice in the future if you need any assistance or would just like to talk about the practice / service you have received. Kindest Regards Sara Hitchen Head of Primary Care
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Review titled Helpful Doctor
Rated 4 stars out of 5
by Anonymous - Posted on 09 December 2024
Dr was able to review recent medication prescribed following a stay in hospital and having to deliver my child early. Has reviewed the medication prescribed and has given an action plan to ween off the medication as not needed long term at present
Visited December 2024
Review titled Tilbury Health Centre
Replied on 24 January 2025
Dear Patient. Thank you for taking the time in leaving a review of the service you have received by one of our GPs. I hope you and your new born child are doing well and making special memories. Congratulations I hope your medication / action plan is working and you are seeing an improvement in your health. Kindest Regards Sara Hitchen Head of Primary Care.
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Review titled My experience
Rated 5 stars out of 5
by Elias A - Posted on 05 January 2024
Very attentive, helpful and the nurse was exceptionally good in answering all my questions. I can't fault the service I received.
Visited January 2024
Provided by Working Feedback
Review titled Tilbury Health Centre
Replied on 12 May 2024
Dear Elias Thank you for taking the time in leaving your review. I am pleased your recent experience at the surgery was positive. Your feedback will be forwarded to the team leads for them to forward to their teams. Thank you once again. Kindest Regards Sara Hitchen Head of Primary Care
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Review titled My experience
Rated 5 stars out of 5
by Patrick F - Posted on 04 January 2024
Receptionist was very good and polite. Gave me an appointment in quick time. Thankyou. Doctor was very professional, listened to what I had to say and acted upon findings, excellent.
Visited January 2024
Provided by Working Feedback
Review titled Tilbury Health Centre
Replied on 12 May 2024
Dear Patrick Thank you for taking the time in leaving your review of your recent experience. Kindest Regards Sara Hitchen Primary Care
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Review titled My experience
Rated 5 stars out of 5
by Iris B - Posted on 03 January 2024
I rang for an appointment for my husband and just expected a phone call in a few days but was given a face to face today, absolutely brilliant service.
Visited January 2024
Provided by Working Feedback
Review titled Tilbury Health Centre
Replied on 12 May 2024
Dear Iris Thank you for taking the time in leaving your review. I am pleased your recent experience at the surgery was positive. Your feedback will be forwarded to the team leads for them to forward to their teams. Thank you once again. Kindest Regards Sara Hitchen Head of Primary Care
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Review titled My experience
Rated 5 stars out of 5
by Seeta M - Posted on 03 January 2024
The receptionist lady which I can’t think of her name in tilbury doctors always is so helpful and always so pleasant
Visited January 2024
Provided by Working Feedback
Review titled Tilbury Health Centre
Replied on 12 May 2024
Dear Patient, Thank you for taking the time in leaving your review. I am pleased that our Receptionist at Tilbury Health have been pleasant and helpful. Your feedback will be forwarded to the team leads for them to forward to their teams. Thank you once again. Kindest Regards Sara Hitchen Head of Primary Care
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 19 January 2024
How helpful and polite and jolly the receptionist was. Dr was very good felt I was being thouroughly checked.
Visited January 2024
Provided by Working Feedback
Review titled Tilbury Health Centre
Replied on 12 May 2024
Dear Patient Thank you for taking the time in leaving your review. I am pleased that are team was both helpful and polite. Your feedback has been passed onto our team. Kindest Regards Sara Hitchen
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Review titled My experience
Rated 5 stars out of 5
by Diana P - Posted on 19 January 2024
The Doctor's quick action in diagnosis my illness and getting the emergency x-ray and blood test done. The Receptionist was also very helpful and friendly in responding to any questions. This is the kind of service you need from NHS Staff when you are not well.
Visited January 2024
Provided by Working Feedback
Review titled Tilbury Health Centre
Replied on 12 May 2024
Dear Diana Thank you for taking the time to leave a positive review of the service you have received from our team I have passed on you feedback to our team leads. Thank you once again. Kindest Regards Sara Hitchen Head of Primary Care
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Review titled My experience
Rated 5 stars out of 5
by Shelley W - Posted on 19 January 2024
Very efficient however as the centre doesn’t open until 8am you can’t have appointments at 8am as you are reliant on someone opening the gates early in order to be in time for the appointment
Visited January 2024
Provided by Working Feedback
Review titled Tilbury Health Centre
Replied on 12 May 2024
Dear Shelley I am sorry for the experience you have making an appointment. We do currently review and monitor our patient access route for making appointments. Your comment has been taken on board and will be presented at our senior managers meetings, where we review all patients feedback and identify any trends or training needs for our teams. Thank you once again for raising your concerns Kindest Regards Sara Hitchen Head of Primary Care
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Review titled My experience
Rated 4 stars out of 5
by Anonymous - Posted on 19 January 2024
Didn’t ring on day they said they would so hand to rebook again the next day. however was able to receive medication needed same day as phone call
Visited January 2024
Provided by Working Feedback
Review titled Tilbury Health Centre
Replied on 12 May 2024
Dear Patient, I am sorry for the experience you have recently experienced at the practice. Your comment has been taken very seriously and will be presented at our senior managers meetings, where we review all patients’ feedback and identify any trends or training needs for our teams. Thank you once again for raising your concerns Kindest Regards Sara Hitchen Head of Primary Care