Tilbury Health Centre
London Road, Tilbury, Essex, RM18 8EBContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Tilbury Health Centre.
Reviews
-
Review titled Easy to use service
Rated 5 stars out of 5
by Anonymous - Posted on 13 October 2023
I use the e consult service all the time. Due my health I struggle to get to the surgery at 8am to try an appointment & wait times can be very long. E Consult is easy. Go to the page, answer questions about the issues & the next day I gey a call from the surgery for a face to face appointment or the issue is resolved on the call with referrals, as it was today. I would recommend using it if you can, no queuing at 8am & long queue waits on the phone.
Visited October 2023
Review titled Tilbury Health Centre
Replied on 04 December 2023
Dear Patient Thank you for leaving a review of your experiences using the eConsult service. I am pleased you felt the system is an easy to use service and have recommended to our wider patient population. I have passed your comments to the eConsult leads. Kindest Regards Sara Hitchen Head of Primary Care
-
Review titled Econsult great system
Rated 4 stars out of 5
by Anonymous - Posted on 11 September 2023
Used econsult system for the very first time and got a phone call from the doctor within the time specified and he see my husband within 2 hours of calling, much better than having to get up early and sit on the phone for ages then to be told no appointments left! Will definately use again.
Visited September 2023
Review titled Tilbury Health Centre
Replied on 04 December 2023
Dear Patient Thank you for leaving a review of your experiences using the eConsult service. I am pleased you felt the system is great. I have passed your comments to the eConsult leads. Kindest Regards Sara Hitchen Head of Primary Care
-
Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 13 September 2023
I used econsult recently and I was kept informed of when the Gp would call and the day . It was a quick and easy way to get my problems listened to. I would recommend .
Visited September 2023
Review titled Tilbury Health Centre
Replied on 04 December 2023
Dear Patient Thank you for taking the time in leaving your review. I am pleased the practice has offered you a good service. Your feedback has been passed to the team. Kindest Regards Sara Hitchen
-
Review titled Abrupt staff
Rated 2 stars out of 5
by Anonymous - Posted on 15 September 2023
I had a text message to contact surgery with regards to a blood test for medication review. I called surgery on several occasions and finally on fourth attempt got through to a member of staff who informed me I couldn’t arrange medication review over the phone that I needed to do it online even though I was speaking with her. I asked if it would be within the next few days as I needed a prescription. She said I should order it online. I informed her that I couldn’t until I’d had the review as repeated prescription needed to be approved. Although the practitioner who called was very thorough and extremely helpful, as time slot was not given in advance it was only by luck that I was able to take the call. I am not able to take calls at work and was worried I would miss the call. It would be preferable to have the option on the web page to put contactable times. I hope this feedback will improve the service.
Visited September 2023
Review titled Tilbury Health Centre
Replied on 16 November 2023
Dear Patient, Thank you for your feedback, both good and not so and for taking the time to let us know how we can improve services. Please do ask the team to record your preference for contact on your patient home page, I am sure our practitioners will offer flexibility around your work to facilitate timely review. Your comments regarding customer service will be shared with the team at our next learning opportunity and I will also be sure to pass on your positive comments regarding your medication review. Thank you again, Sharon Hogarth, Managing Partner
-
Review titled Great service
Rated 4 stars out of 5
by Anonymous - Posted on 13 September 2023
After doing a online form being told someone will call me the next day they did I managed to get a appointment for the same day
Visited September 2023
Review titled Tilbury Health Centre
Replied on 16 November 2023
Dear Patient, Thank you for your feedback and for sharing your positive experience on use of the Econsult online service. We have developed a dedicated eHub and team (clinical and admin) that support fast efficient, triage and prioritisation of all forms received to the Practice each day. Our team are trained to assess each contact and respond to ensure that those patients who need to be seen get offered an appointment same day where appropriate. Many thanks again for sharing what works well. Best regards Sharon Hogarth, Managing Partner
-
Review titled online GP service
Rated 4 stars out of 5
by Anonymous - Posted on 15 September 2023
Quite lengthy to use but persevere and the service is fast and efficient. The call back was very fast, they checked I could take a call from the GP and he called shortly after. All sorted and less than 24 hours start to finish. The only gripe would be that the GP was not very loud on the phone, could have been hands free, but we got there in the end. Good service
Visited September 2023
Review titled Tilbury Health Centre
Replied on 16 November 2023
Dear Patient, Thank you for your feedback on the ease and efficiency of use of the eConsult online consultation service. We have developed a dedicated eHub team who support this process (clinical and admin) to ensure that patients receive contact back quickly (often same day) and by end of next working day and receive the appropriate care and treatment plan. Your comments and feedback are hugely valued and will boost the team morale, so thanks once again for sharing. Best regards, Sharon Hogarth, Managing Partner
-
Review titled E consult is the best thing
Rated 5 stars out of 5
by Anonymous - Posted on 21 June 2023
I’ve been using the online E consult and it’s absolutely fantastic! You fill it in the night before, someone triages it and depending on the matter you’ll get a call back as quick as the next day! If you need to be seen, they’ll call you in. I had an issue on one occasion but other than that it’s been really good and quicker than calling in at 8am!
Visited June 2023
Review titled Tilbury Health Centre
Replied on 02 November 2023
Dear Patient. Thank you for your feedback, I am pleased to read that you are happy with the eConsult service. Your feedback is reviewed and monitored to maintain good patient care. Kindest Regards Sara Hitchen Head of Primary Care