Tollgate Medical Centre
220 Tollgate Road, London, Greater London, E6 5JSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Ordering medication
Rated 2 stars out of 5
by Annmarie Alao - Posted on 06 August 2024
This new system is a nightmare. It is not clear how to order medication. I gave up and put in a written request which was rejected. Now I just list my meds in the online consult box but it extremely long winded process and rarely accessible. I do not have time to periodically pop in and out of the system to check if it is open/ accepting requests. Please please please simplify the online ordering system or reinstate paper requests. Previously I had been advised to go through the NHS app. Unfortunately, this app has been unavailable to me for some time due to a system error. I have reported this some months ago and they are still working on it. I’d welcome any solution you could offer.
Visited August 2024
Review titled Tollgate Medical Centre
Replied on 02 October 2024
Dear Ms Alao Thank you for your feedback, sorry that you have had trouble ordering your medication. The most convenient way to order medication is via the NHS App that you have mentioned. Have you reached out to the NHS APP for help? They can be contacted via online form here: https://www.nhs.uk/contact-us/nhs-app-contact-us/tell-us-what-you-need-help-with We are happy to accept medication orders in writing if this is more suitable. If you would like to discuss this further, please do not hesitate to contact me on the usual number or via email: information.tollgate@nhs.net Yours Sincerely, William- Operations Manager
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Review titled Very Rushed
Rated 2 stars out of 5
by Lola J - Posted on 22 July 2024
I appreciate the pressure that the NHS is under but when I have spent 2 weeks plus waiting for an appointment to see my GP then I do not expect to be rushed and fobbed off. I was left feeling that I was wasting their time. Believe me, if I could afford private medical care then I would not darken your doorstep again.
Visited July 2024
Tollgate Medical Centre has not yet replied.
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Review titled Service it provides is getting worse
Rated 2 stars out of 5
by Anonymous - Posted on 27 June 2024
In some situations a person must be seen physically whats the point of a phone consultation then another further appointment to be seen face to face its a waste of time and delays isnt that pointless ive waited a week for an appointment then it turns out a phone consultation then ill be waiting for a face to face consult what is this all about
Visited June 2024
Tollgate Medical Centre has not yet replied.
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Review titled Absolute Rubbish
Rated 1 star out of 5
by Anonymous - Posted on 23 May 2024
I have just waited on the line for 45 minutes in order to have the phone put down on me because the line was poor. The only reason I had to call was because the online appointments service was also not accepting requests. This poor service is a running theme here and not in the least bit surprising. They are closed now so I will have to start all over again tomorrow, utterly disgusting service.
Visited May 2024
Tollgate Medical Centre has not yet replied.
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Review titled Very unexpected text - not at all like the team
Rated 3 stars out of 5
by Helen McCarthy - Posted on 14 February 2024
Yesteday, 13 Feb, I got a text from the surgery saying "You are due a long term condition review. Can you please ... book an appointment for this. We have reduced the quantity of your medication until this is done. The quantity of your medication will be put back up once you have had your review." My last long-term condition review was on 1 March 2023, less than 12 months ago, so I found this text very heavy-handed. I don't see how reducing my meds would achieve anything but putting me at risk. I would rather have received another reminder than a threat. Needless to say I have booked a review because I understand that reducing my meds could have serious and even life-threatening consequences. Generally speaking the team at the surgery is very good, and face to face everyone is kind and responsive. I simply don't understand how that team could send out a text like this.
Visited February 2024
Tollgate Medical Centre has not yet replied.
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Review titled Bad
Rated 2 stars out of 5
by Anonymous - Posted on 02 February 2024
My 3 years old had a cough and runny nose i tried to contact the GP for an appointment with a doctor but i’ve been redirected to the online feature, i have tried to fill the econsult questions but it didn’t work i called reception and they tried to guide me through, after a good 10 mnts they realised that it doesn’t work, she booked my child in but to another clinic in Upton Park, when i asked why as he is registered here she said that they are sending all the kids to there. With all the financial difficulties that a lot of families are facing they want you to spend more money to get somewhere while we are registered a 5 mnts walk from home, and when i said i want him to be seen here she said it is not possible and that is what it will be in the future, the appointment did not fit us and we asked for a later one she gave us the clinic number and asked us to call them ourselves. When we called them they mentioned that our son has temperature and we have not mentioned that at all it feels like they want to push a narrative to make it look viral and not to have them seen at the practice. Really disappointed.
Visited February 2024
Tollgate Medical Centre has not yet replied.
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Review titled Dont listen
Rated 2 stars out of 5
by Graham James - Posted on 01 February 2024
Rang today about a repeat prescription and all i got is you will have to wait three days when all i wanted was to speak to the in-house pharmacist not happy as ive already been waiting three days for the in-house pharmacist to call me and as for the e consult wait a waste of everybody's time it is the worst system ive ever seen answer 30/40 question's before getting to where you need to be the old choose and book was far better
Visited February 2024
Tollgate Medical Centre has not yet replied.
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Review titled Dissapointed.
Rated 3 stars out of 5
by Saleha Karmadi - Posted on 24 January 2024
Im totally dissapointed in this E consult. What a nightmare. Im totally shocked! I suffer from long term mental health and other Chronic illnesses, and getting through to the practice has never been so ridiculous honestly, I'm actually traumatised. The GP is amazing He's not the problem but its the system I hate since they started on this horror E consult. Patience should not be subjected to this system where we have to wait couple of days just so you can speak to your GP. People with Mental and Chronic illness should have another service for them. I used to rave about this practice to everyone how amazing it was? But no more! Covid was just an excuse. We the Patient's want dignity and respect to talk to our GP in an easy way... bring back the old system please
Visited January 2024
Tollgate Medical Centre has not yet replied.
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Review titled awful practice.
Rated 1 star out of 5
by Anonymous - Posted on 17 November 2023
I have very bad experience with the practice. The doctor says they have been trying to ring me several times . I have not rings from them at all despite having a very good reception on my hone, I keep my phone in front of me all the time, I do not use my phone for anything else while I am waiting for a phone call from GP . i do not know what device the GP practice use but it is absolutely unacceptable attitude to patients. I can not go to a hospital for all occasions. GP has to work properly and help people.
Visited November 2023
Tollgate Medical Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Silviya - Posted on 07 November 2023
Very supportive and professional team. Quick and accurate help Thank you very much “Tollgate centre”
Visited October 2023
Tollgate Medical Centre has not yet replied.