Tonbridge Medical Group
3 River Lawn Road, Tonbridge, TN9 1EPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Experience
Rated 5 stars out of 5
by Anonymous - Posted on 30 May 2024
I needed an appointment for my seven week old baby. I called at 8am and had booked a same day appointment within six minutes of being on the call despite initially being 12th in the queue. The appointment was with an experienced GP who made me feel listened to and reassured. They listened to my concerns and validated my worries while offering a clear and thought through treatment plan with a plan to follow up if there was no change. Overall a very positive experience.
Visited May 2024
Review titled Tonbridge Medical Group
Replied on 19 June 2024
Thank you for taking the time to provide feedback. Your insights are truly valued and appreciated. Kind regards Tonbridge Medical Group
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Review titled Outstanding efficient service and care
Rated 5 stars out of 5
by Michael Muir - Posted on 09 May 2024
I obtained a same day appointment no trouble at all. I saw the doctor on Tuesday , the same day. I obtained diagnosis and the doctor recommended that I had an xray which i had on the following day, Wednesday I think that is excellent efficient service. No problem obtaining same day appointment Friendly helpful and efficient receptionists Excellent friendly helpful and caring doctors that know what they are talking about No complaints whatsoever and cannot see what others have to complain about. People complain they may have to wait so what? That means the staff are thorough in what they do.they go out of their way to ensure welfare of their patients and in my opinion we have an excellent practice with all staff taking pride in service they provide. Thanks Tonbridge Medical Group Frie
Visited May 2024
Review titled Tonbridge Medical Group
Replied on 24 May 2024
Thank you so much for your valuable feedback. We are delighted to hear that your experience at Tonbridge Medical Group was positive. Our team is dedicated to providing top-notch service and healthcare to all of our patients. Tonbridge Medical Group
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Review titled A very careing practice
Rated 5 stars out of 5
by Jessie Marshall - Posted on 26 April 2023
A visit today to discuss several worrying problems. As always was a very helpful and pleasant experience. Was given time and made to feel welcome. I cannot thank this surgery enough for all the care I always receive.
Visited April 2023
Review titled Tonbridge Medical Group
Replied on 27 April 2023
Dear Jessie Thank you for taking the time to leave a positive review of our practice. We are thrilled to hear about your positive experience and appreciate your kind words. Your feedback helps us to continually strive towards providing high-quality care to all of our patients. Kind regards Tonbridge Medical Group
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Review titled Caring Doctors
Rated 5 stars out of 5
by Gloria Joy - Posted on 22 March 2023
I have recently had to have two app at the practice and both Drs have been so compassionate thank you so much Gloria
Visited March 2023
Review titled Tonbridge Medical Group
Replied on 22 March 2023
Thank you for your feedback which will be passed to the doctor team. Kind regards Tonbridge Medical Group
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Review titled Failed Skin cancer referral
Rated 3 stars out of 5
by Anonymous - Posted on 03 October 2023
Over the period of a year I saw 2 different GPs on 3 separate occasions regarding a 2 skin lesions. At my 1st appointment I was given anti-fungal cream which made little difference. After about 6 months of using the cream I returned to see a second GP who sent a skin scrap to be analysed. I returned to the practice to see a GP for the third time and the GP confirmed the lesion was probably not fungal and suggested that as I was concerned perhaps I should see a dermatologist. It was stated that as I had private healthcare I should use this. I started the process of trying to see a Dermatologist privately in Jan/Feb 2023. There was a 3 month wait and unfortunately the Dermatologist who I planned to see went on long term sick leave so I contacted a second dermatologist. By then I was getting quite worried so I sent pictures of one of my lesions to the Dermatologist. The Dermatologist was concerned and sent the pictures to a surgeon at East Grinstead Hospital (McIndoe centre) and I was advised that one of the lesions looked very suspicious and should be immediately removed. I heard of this just prior to me leaving to go on a 2 week holiday. Over my holiday I contacted the surgeon who informed me that I potentially had a squamous cell carcinoma that needed to be removed immediately. Both lesions have now been removed. During this process I learned that East Grinstead Hospital runs a 2 week wait service (NHS) for referrals of suspicious skin lesions and I was informed that the advice is that if a GP is in any doubt , the GP should immediately refer the patient to use this service. Luckily for me both lesions have been removed and for now my situation has been resolved. But despite this, I experienced a huge amount of anxiety which could have been totally avoided, it has also costs me financially and more importantly, the stressful situation totally dominated my holiday. Considering all of this, I strongly recommend that the GPs at Tonbridge Medical group are re-educated /retrained on how to use the 2 week wait service at East Grinstead Hospital. This would help to avoid other patients having to go through the same stressful situation that I have suffered or worse, have their cancers undiagnosed.
Visited January 2023
Review titled Tonbridge Medical Group
Replied on 17 October 2023
Please accept our sincere apologies. Your experience is of the utmost importance to us and we take all patient concerns seriously. Please contact the surgery either by email (pmanager21@nhs.net) or by telephone, 01732 352907 and speak to our Complaints Manager with a brief description of the issue you experienced. This will enable us to investigate thoroughly and identify any areas for improvement. Rest assured that we are committed to resolving this matter and preventing similar issues from occurring in the future. Your feedback is essential in assisting us with our quality improvement efforts, and we value your input. Thank you for bringing this matter to our attention. Kind regards Tonbridge Medical Group
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Review titled Exceptional
Rated 5 stars out of 5
by F Ward - Posted on 07 November 2022
The receptionist was extremely caring and got me an appointment for an hour later. I arrived feeling extremely unwell and was seen soon after my appointment time. The doctor was outstanding in her caring approach, attention to detail and speed in getting an ambulance to take me to the Maidstone Stroke Unit. I cannot thank you enough for your care and I think you do an outstanding job at such a difficult and testing time for the NHS.
Visited November 2022
Review titled Tonbridge Medical Group
Replied on 10 November 2022
Thank you for taking the time to provide your feedback. Our Care Navigation team will be delighted to hear such positive feedback. Kind regards Tonbridge Medical Group
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Review titled Excellent care and support from the Nursing Team
Rated 5 stars out of 5
by John - Posted on 07 November 2022
I recently received my quarterly injection and annual flu jab. Tonbridge Medical Group continue to provide a really effective, supportive and proactive team in relation to this part of their service. Their care and efficiency significantly reduces my anxiety regarding injections.
Visited October 2022
Review titled Tonbridge Medical Group
Replied on 10 November 2022
Thank you for taking the time to provide your feedback, and all staff will be delighted to hear that you are happy with our service. Kind regards Tonbridge Medical Group