Tonbridge Medical Group
3 River Lawn Road, Tonbridge, TN9 1EPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Predictively terrible
Rated 1 star out of 5
by Anonymous - Posted on 19 December 2024
Mid December and I can't book my annual go appointment. At all. The earliest they can do blood mid Jan, they don't know when they are back and can't book anything in feb. Wasted trip to the surgery ( don't answer the phones) I suggested end of Jan if they can't book Feb, (the bloke in front somehow managed it) and for reasons unfathomable, no for me. So no appointment this time, try again later. Ridiculous I'm like the frog that jumps half again every time and never makes it out of the pond.
Visited November 2024
Review titled Tonbridge Medical Group
Replied on 19 December 2024
We are sorry to hear about your negative experience. We are currently very busy, especially with the festive season approaching. Please email pmanager21@nhs.net with your concerns, and we will work to support you in resolving this. Kind regards Tonbridge Medical Group Best regards, [Your Name] [Your Position]
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Review titled Great Experience
Rated 5 stars out of 5
by Anonymous - Posted on 30 May 2024
I needed an appointment for my seven week old baby. I called at 8am and had booked a same day appointment within six minutes of being on the call despite initially being 12th in the queue. The appointment was with an experienced GP who made me feel listened to and reassured. They listened to my concerns and validated my worries while offering a clear and thought through treatment plan with a plan to follow up if there was no change. Overall a very positive experience.
Visited May 2024
Review titled Tonbridge Medical Group
Replied on 19 June 2024
Thank you for taking the time to provide feedback. Your insights are truly valued and appreciated. Kind regards Tonbridge Medical Group
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Review titled Outstanding efficient service and care
Rated 5 stars out of 5
by Michael Muir - Posted on 09 May 2024
I obtained a same day appointment no trouble at all. I saw the doctor on Tuesday , the same day. I obtained diagnosis and the doctor recommended that I had an xray which i had on the following day, Wednesday I think that is excellent efficient service. No problem obtaining same day appointment Friendly helpful and efficient receptionists Excellent friendly helpful and caring doctors that know what they are talking about No complaints whatsoever and cannot see what others have to complain about. People complain they may have to wait so what? That means the staff are thorough in what they do.they go out of their way to ensure welfare of their patients and in my opinion we have an excellent practice with all staff taking pride in service they provide. Thanks Tonbridge Medical Group Frie
Visited May 2024
Review titled Tonbridge Medical Group
Replied on 24 May 2024
Thank you so much for your valuable feedback. We are delighted to hear that your experience at Tonbridge Medical Group was positive. Our team is dedicated to providing top-notch service and healthcare to all of our patients. Tonbridge Medical Group
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Review titled A very careing practice
Rated 5 stars out of 5
by Jessie Marshall - Posted on 26 April 2023
A visit today to discuss several worrying problems. As always was a very helpful and pleasant experience. Was given time and made to feel welcome. I cannot thank this surgery enough for all the care I always receive.
Visited April 2023
Review titled Tonbridge Medical Group
Replied on 27 April 2023
Dear Jessie Thank you for taking the time to leave a positive review of our practice. We are thrilled to hear about your positive experience and appreciate your kind words. Your feedback helps us to continually strive towards providing high-quality care to all of our patients. Kind regards Tonbridge Medical Group