Torrington Park Group Practice
Torrington Park Health Centre, 16 Torrington Park, North Finchley, London, Greater London, N12 9SSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled This practice will make your illness worse
Rated 1 star out of 5
by Andrew - Posted on 22 November 2024
I have never in my 50yrs plus experienced such a shocking, quite disgusting level of service to a patient that has recently undergone major brain surgery. The receptionist didn't care that the brain surgery has left several complications, she was aggressive over the phone and left my wife in tears. Today, a fortnight later, after several promised calls and emails that were never sent to us we were given a time that a duty GP would call her, 1hr 30mins later we are still waiting. We are leaving the god-foresaken GP Practice, any right minded individual should do the same.
Visited November 2024
Review titled Torrington Park Group Practice
Replied on 22 November 2024
Dear Andrew, I am sorry to hear of your experience at this practice. I would like to investigate this further so would appreciate it if you would kindly email torringtonparkgrouppractice@nhs.net with your contact details. Yours sincerely Amanda Reilly
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Review titled Efficient
Rated 5 stars out of 5
by Desmond Renicks - Posted on 09 December 2024
Very Efficient at taking my Blood Test ,With a Polite and Respectful Manner. Very good Experience. I Always feel Welcome at this Practice. And Staff are Friendly and Polite.
Visited September 2024
Review titled Torrington Park Group Practice
Replied on 16 December 2024
Dear Desmond Renicks, Thank you for taking the time to send in this positive review. I shall pass this onto the clinician and reception team. Amanda Reilly
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Review titled The worst
Rated 1 star out of 5
by Anonymous - Posted on 25 July 2024
Honestly, just save yourselves the time and find another GP. their website is broken, you will call for an appointment, and after they take everything you say they will just tell you to call tomorrow and this will go on and on until you switch to a different GP. save yourself the headache and find a different GP, I know I am.
Visited June 2024
Torrington Park Group Practice has not yet replied.
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Review titled Worst I’ve experienced
Rated 1 star out of 5
by John - Posted on 28 June 2024
This place is the most useless bag of bones. Just been told to give up on trying to ever get an appointment and to just head to walk in centre at another hospital from now on. What a waste of money to keep this place going. 0 patient care, and 0 ability to act. I thought Speedwell Practice in the same building was bad but this is just ridiculous. Also it was so casually said as if it’s obvious there is no point in trying to get an appointment, like I’m silly for even trying. Waste of money.
Visited June 2024
Torrington Park Group Practice has not yet replied.
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Review titled Terrible practice, awful service
Rated 1 star out of 5
by Mariana Dodourova - Posted on 18 May 2024
Terrible practice, absolutely awful! I have been with them for over 20 years but the service has deteriorated beyond description since the Covid pandemic. Prescriptions are delayed with no explanation given, in-person appointments are a thing of the past, admin staff are unhelpful, but above all it is impossible to make an appointment, any appointment!!! The receptionists say that they cannot make an appointment if you go to the reception - you have to call at 8:30am or complete an e-consult form. Sounds easy, doesn't it? Not really - never mind how early you call in the morning, all appointments are gone. Appointments cannot be pre-booked, i.e. if you want an appointment you have to keep calling at 8:30am everyday. How does this work for people who go to work or have childcare?? Then there is the e-consult form - it is either temporarily unavailable or all appointments for the day are gone. Really?! Ok, I tried every day for early 50 days - at 8:30am, 8:45, 9am, 9:30am - and each time the appointments were already gone!!! How is this possible at 8:30am, given that appointments cannot be pre-booked? I can evidence my claim as every time I took screenshots showing date and time. In short, it is impossible to make an appointment. I tried to speak to the receptionists and explained all of the above but the response was that "this is the new NHS system". Doubt it. This practice defeats the purpose of its existence, which is to reduce the number of patients going to hospitals. In fact, a patient of this practice has no choice but to go to a hospital if they need medical attention. Absolutely ridiculous, dangerous and must be investigated.
Visited April 2024
Torrington Park Group Practice has not yet replied.
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Review titled Difficult to get appointments
Rated 3 stars out of 5
by Elaine Liffchak - Posted on 13 April 2024
I had my pneumococcal vaccine 2:40, 18 Dec 2023 at 13:30 to 14:30, then my Shingles vaccine as I'm 65yrs old. Cough started 3 weeks later - pneumonia. March '24 needed antibiotics + chest x-rays showed left lung pneumonia). Then needed 2nd + 3rd antibiotics - which didn't work I had to go to A&E following Monday 18/3/24 (7hr wait 100 visitors) at Barnet Hospital. They gave me blood tests, chest x-rays they measured my oxygen saturation (I had trouble breathing) and put me onto a drip as I was continuously sick for 2 days previously so put on am IV Drip and prescribed a week of anti-sick tablets, also another week of anti-biotic. The next day I had to request a steroid spray 'Clenil Midulite' from my GP to be taken 2x per day x 2 doses. I'm slowly getting better but I think it's all because I had the vaccines in December?! I have an ultra scan appointment next Saturday 20 for my kidneys at Barnett Hospital.
Visited March 2024
Torrington Park Group Practice has not yet replied.
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Review titled Terrible
Rated 1 star out of 5
by Mathew - Posted on 16 May 2024
The e consul you have to fill in just to get an appointment is infuriating , just answer the phone like other practices do. Very poor service , unable to get an appointment
Visited January 2024
Torrington Park Group Practice has not yet replied.
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Review titled Extremely danger
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2023
I had an appointment with my GP at Torrington Practice Group where I was given medication and was told by GP to make sure I will come back in 30 days to see him and not take medication for more than 30days as it is highly addictive. What I have experienced after 30 days was shocking. I’ve called them to book an appointment, there was no option to book one, only the option I had was e-consultant link which was all the time unavailable. I had to repeat what my GP said when I’ve seen him last time, so I was told they will send a prescription to my nominated pharmacy where I can collect it. I couldn’t believe what she said, she was just about to give me medication I was taking last 30 days and which I’m not allowed to take for more than 30days. These people are extremely danger and out of their mind !!! Then I was told somebody will call me to discuss this and book an appointment, but they never did. What I have experienced during the phone call was very bad and rude, she told me she spoke to the doctor, then again doctor what said about, while I was on hold and then at the very end of it she asked me who is my GP and if I have recently seen him. Seems receptionists have an instructions with how to get rid of you off the phone, they don’t care about your health or situation at all as my conversation with them has clearly confirmed this when I was on hold twice while she went to talk to a doctor and got back to me first with sending my prescription online, then with that somebody will call me back, which they never did, which means they never opened my file or look into it when at the end of the phone call she didn’t know the name of the doctor I have seen last time, what medication I was on ….etc I suggest to be very careful with Torrington GP group as they can cause serious damage to your health by taking very unresponsible actions without looking into your file or having knowledge about your illnesses
Visited April 2023
Torrington Park Group Practice has not yet replied.
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Review titled Great practice and wonderful Staff
Rated 5 stars out of 5
by Anonymous - Posted on 26 March 2023
Great practice and wonderful reception and telephone staff. Very polite, professional & extremely helpful. Very impressed. Also all the doctors are excellent and understanding. The phones are answered very promptly. The only problem is parking. Very happy with their service.
Visited March 2023
Review titled Torrington Park Group Practice
Replied on 20 January 2025
Dear Patient, Thank you for taking the time to post this positive review, I shall share this with the practice team. Amanda Reilly Practice Manager
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Review titled Poor office staff
Rated 2 stars out of 5
by Anonymous - Posted on 09 March 2023
The e-consult system is an excuse to be rude and unhelpful. Receptionists are obstructive, unhelpful and make it impossible to get anything sorted or to get medical care. You get no information about your enquiries then when you ask for an update you are told to fill in another e-consult form. They are using this system to make it impossible to get help. I have filled in 5 e-cosult forms in the quest to get a prescription that was requested from my consultant neurologist and I have been blocked at every turn. There needs to be a serious investigation into how this surgery is operating and the treatment of the patients by the office staff. If by luck you get to see a doctor they are good so it is such a shame that the office staff are so abominably rude.
Visited March 2023
Torrington Park Group Practice has not yet replied.