Towcester Medical Centre
Link Way, Towcester, Northamptonshire, NN12 6HHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible customer service
Rated 1 star out of 5
by Tammy francis - Posted on 16 August 2024
I have called this surgery 4 times now to explain I cannot make an appointment on line. I have tried 7 times and every time I get through to reception they refuse to help me and I keep saying that online will not let me book. My health is very bad and the reception staff will not help me and I will now take this to my local mp as this is terrible that I will have to go to hospital as the receptionist will not help me . I am very unhappy with this
Visited August 2024
Review titled Towcester Medical Centre
Replied on 19 August 2024
Thank you for your feedback. We no longer offer appointments online, but we do ask you fill out an online consultation request where your query will be directed to a clinician. If you wish to discuss this further, please get in touch with me via northantsicb.towcesterdoctors@nhs.net. Thank you, Chloe Lamont - Practice Manager.
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 29 July 2024
Filled in the online form and within half an hour had an appointment to attend the surgery that same morning. I was seen promptly on time . Excellent service - Thankkyou.
Visited July 2024
Review titled Towcester Medical Centre
Replied on 19 August 2024
Thank you for your feedback. It is always nice to be able to pass on positive feedback to the team here at Towcester Medical Centre.
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Review titled Excellent service
Rated 5 stars out of 5
by Carole - Posted on 02 May 2024
Used the online appointment system, very easy to use, had a response within 10 minutes, followed by asking a few further questions. Which resulted in getting an appointment the same day, very impressed with the surgery for how they dealt with me from start to finish, also a big thank you to the doctor who provided a full examination and checks, he was very reassuring and I didn’t feel like I was wasting his time being there. Well done to you all at the surgery.
Visited May 2024
Review titled Towcester Medical Centre
Replied on 10 May 2024
Thank you very much for taking the time and trouble to submit your review. It is very cheering for us all to know you are pleased with the care you received from us.
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Review titled Rude receptionists
Rated 2 stars out of 5
by Anonymous - Posted on 04 October 2024
Myself and another customer were spoken down too this morning by a member of staff of reception. We could hear her discussing us in the office behind reception with other staff members and she had a rude tone to her voice. I don’t appreciate being spoken down to when handing samples into the doctors surgery, especially when I am already anxious about receiving results. I imagine this was the same rude receptionist I spoke to on the phone the other day who refused to help me in scheduling an appointment the doctor had asked me to request. I also find it unacceptable that we have to tell receptionists the reason behind our visit to the doctors. As this isn’t the first time a receptionist has spoken down to me at this surgery, I suggest you all have some training or learn some common courtesy on treating your customers with respect, especially when you do not know the reason behind the visit.
Visited April 2024
Review titled Towcester Medical Centre
Replied on 07 October 2024
Dear patient, Thank you for giving your feedback. I am very sorry to hear that you are unhappy with the service provided. If you would like to email in to northantsicb.towcesterdoctors@nhs.net with some further detail, I will look into this matter further. Thank you Chloe Lamont, Practice Manager.
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Review titled Logging In.
Rated 5 stars out of 5
by terry john trainor - Posted on 24 March 2023
I have been using a computor at work and in private for over 30 years. I thought registration would be simple. When trying to register it was amazing how complicated and user unfriendly it is. There were questions about passphrase, ocd or practice id, account id or access id, registration letter and nhs login what on earth is going on? Not everyone works for nhs, why the jargon, how do you expect me to know about these without login on? I need some help logging on but the help is only available after I have logged on. There is no way of contacting a person to ask a simple question. As an example, I would like to have access to your services to book to see a doctor as it takes so long now to get an appiontment one might forget the date. I have been asked by a doctor to make an appiontment and when I phone to make one there arn't any slots, try phoning again at a later date. So I was told to wait until later and when I phoned later there were no slots, try again later. I am going to play the old person card. I am an old man of 67 who has just lost his wife and Son. I am not well and have very high blood pressure, I also have most of the symtoms of pancreatitis and the recomendation from the web is to see your doctor right away. But how can I if I cannot get an appointment to see a doctor at all. Someone responsible should be ashamed of the processes we have now as they are dangerous and self serving. And just for good measure this review page has refused to accept my post as there are capital letters in it, so I have re-written it. Thank you sharing a morning in hell.
Visited March 2023
Review titled Towcester Medical Centre
Replied on 27 March 2023
Dear Mr Trainor, We are sorry you have had such difficulty with the online services. I have telephoned you this morning and I believe we have resolved your issues. If not, please let us know. Karen Wheeler, Practice Manager
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Review titled Fabulous response to suggestion
Rated 5 stars out of 5
by Lynne Taylor - Posted on 20 January 2023
Recently I noticed a fellow patient with mobility issues struggling to get out of a chair. I wrote a quick note suggesting that a couple of higher chairs with good arms to be placed in the waiting room would be helpful. I was thrilled when, less than a month later, I received a call telling me they have put two chairs in the waiting room to meet this need. Thank you for this prompt and kind response to my suggestion. Great service as always!
Visited January 2023
Review titled Towcester Medical Centre
Replied on 31 January 2023
Dear Lynne Thank you very much for taking the time and trouble to post this review. Practice Manager