Tower Family Healthcare - Greenmount
9 Brandlesholme Road, Greenmount, Bury, Lancashire, BL8 4DRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Telephone madness
Rated 1 star out of 5
by Very unhappy patient - Posted on 20 March 2024
I have been trying to speak to Greenmount Practice on the telephone. I rang today at 12:15, was on hold for over 30 minutes to then receive the information that i was over 30th in the queue! I have just tried again at 13:30, been on hold again for over 30 mins and i am still above 30th in the queue. If you have no access to the internet how are you expected to even speak to a receptionist let alone a GP!!!
Visited March 2024
Review titled Tower Family Healthcare - Greenmount
Replied on 21 March 2024
Dear Patient, Thank you for taking the time to provide feedback on your recent experience. We welcome all feedback from our patients to tell us what we are doing right and what we can do to improve the services we provide. If you would like us to look into this matter for you, please do not hesitate to get in touch. You can find the contact details for our Compliments and Complaints teams via our website: https://towerfamilyhealthcare.co.uk/patient-info/complaints-compliments/ Kind regards Sally Webster - Compliments and Complaints Manager
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2024
I saw a male GP in relation to extensive ongoing menopause symptoms, he told me that at the age of 48 I was too young for menopause and offered no treatment, however NICE guidelines state that any woman over the age of 45 displaying menopausal symptoms should automatically be offered hormone replacement therapy
Visited October 2022
Tower Family Healthcare - Greenmount has not yet replied.