Tower House Surgery
169 West Wycombe Road, High Wycombe, Buckinghamshire, HP12 3AFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Well done
Rated 5 stars out of 5
by Anonymous - Posted on 25 April 2023
Complained of chest pain, had an ecg. Hospital next day, due for angiagram shortly. No fuss or stress, calm and efficient throughout. Same for wycombe general. Thank you for your dedication and professionalism. ♥️♥️
Visited April 2023
Review titled Tower House Surgery
Replied on 09 May 2023
Dear patient, Thank you for your recent feedback. I am glad you were seen quickly and received the care needed from both our clinicians and hospital clinicians. I will pass on your comments to our team. Many thanks Beth Sergiou Practice Manager
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Review titled never any appointments
Rated 2 stars out of 5
by Anonymous - Posted on 24 April 2023
I have experienced unacceptable problems in being able to get phone consultations with Doctors for reviews as per their request. My experience over the last 6 months has shown it is virtually impossible to get a physical appointment (non-emergency) and pot luck for phone consultations. In December 2022 I waited 4 weeks for a paramedic appointment as no Doctor appointments were available to be told I needed to see a Doctor. Today I phoned for a second time as per receptionist's instruction having called 4 weeks ago as per the GP's request when there were no available appointments. I was told once more that all phone appointments are now booked up to mid-May and I would need to call back again or request a same day appointment. It appears that phone appointments are block released but no one is able to say when these are released meaning it is easy to find yourself in a situation whereby no appointments are available time after time. This is an increasingly untenable situation to be in. I am concerned at the advice to call for an on the day appointment as I do not need an emergency appointment and risk taking this from someone else - that is if you can get through which is impossible. By the time you wait your turn all appointments are gone. I can see the surgery is still accepting patients however it seems unable to cope with demand. As a patient I am unable to access services, even at the request of the GP so I have no idea what to do next.
Visited April 2023
Review titled Tower House Surgery
Replied on 25 April 2023
Dear anonymous, Thank you for your feedback. Since last summer almost all of our appointments are patient choice as to being a phone call or face to face unless you are booking into a specific phone review clinic. Sadly due to the demand on GP services post covid we often run a 4 weeks wait for a pre-bookable appointment. Our daily appointments are not emergency, these are on the day bookable as well so please do not worry about taking them. Our pre-bookable appointments are released in a staggered manor to try and spread the availability, unfortunately even with our new GP's joining the team we could fill them twice over. We are aware that nationally there is a need for more GP's and we strive to ensure the patient needs are met. If you have an interest in having a say, please join our PPG Patient Participation Group where you can find out more on how things are done and what is being done to improve our service. As you have posted anonymously I can't offer further help but please do contact me through the website for further assistance. Kind regards Beth
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Review titled Warm, family-friendly practice, safe pair of hands
Rated 5 stars out of 5
by Anonymous - Posted on 21 March 2023
We've been with Tower House Surgery for a decade and it has been a largely positive experience. Obviously no place is perfect. Getting appointment is unfortunately a bit of a lottery ticket but this is not peculiar to Tower House. However, their doctors are positively wonderful, caring, and committed. Their asthma treatment management is world class. Their doctors and of course the very cheerful nursing staff really care about their patients.
Visited March 2023
Review titled Tower House Surgery
Replied on 23 March 2023
Dear Patient, Thank you for sparing the time to give such lovely feedback. We are aware of so many issues that can be frustrating to patients and we try so very hard to prevent these however sometimes we just can't stretch anymore. That is why such feedback is very much appreciated to show our team that it really is worth their efforts. I will certainly pass your comments on. Many thanks Beth Sergiou Practice Manager
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Review titled Staff are supportive
Rated 4 stars out of 5
by Anonymous - Posted on 23 March 2023
I was called by the surgery regarding a letter they had received from secondary care. Call was unexpected for me. I was busy at the time of the call and they agreed to call me later at a time that was more convenient. The Pharmacist who called me to ask a question about the contents was really helpful and supportive. Considering she wasn't expecting the call to involve me not to be in a good way at the time of the call. She was patient and listened and without her call I don't think I would have called in to ask for what I needed. She helped remind me that I needed help and has put things in place to allow for me to be supported medically, so I can focus on what I need to right now.
Visited March 2023
Review titled Tower House Surgery
Replied on 23 March 2023
Dear Patient, Thank you for your feedback. I am very pleased that our Pharmacist was able to help. I will pass on your comments to our Pharmacy team and ensure they are aware that their actions helped beyond their contact on the phone call. Best wishes Beth Sergiou Practice Manager