Townfield Doctors Surgery
Hayes Community Campus, 34 Colleage Way, Hayes, Middlesex, UB3 3DZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Shocking communication!
Rated 1 star out of 5
by Anonymous - Posted on 31 December 2024
Surgery has gone down hill! I have monthly medication which I usually get three months worth but all a sudden it changed to 28 days without any warning. When I notified the surgery they told me that it’s because I needed a review. My appointment was a waste of time and the nurse pretty much answered to questions for me without asking if I understood. The notes were then updated to go back to three months worth but this is the third time I’ve request for tablets and still getting only 28 days causing me to go up and down getting more every month even though my notes say I can go back to three months. Staff do not listen
Visited December 2024
Townfield Doctors Surgery has not yet replied.
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Review titled Extremely lazy and rude receptionist
Rated 1 star out of 5
by Anonymous - Posted on 02 December 2024
There’s an individual working on staff at reception who is extremely rude and lazy, they do not want to assist patients and are extremely dismissive. The online portal to book an appointment at this surgery is not working, and even though I told the receptionist this, she said to call back after trying again. After I had tried again to book an appointment online with no luck, I called the receptionist again. As soon as I told her I want to book an appointment, she hung up on me! Extremely rude behaviour from someone working at a surgery. NHS should not hire individuals who lack the enthusiasm and compassion to assist patients, especially in regards to health concerns. I would not suggest this surgery to anyone.
Visited December 2024
Townfield Doctors Surgery has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2024
Recently attended for an ongoing concern was told to complete patches online. Was contacted in the following day to be seen by my GP. Reception team provide exceptional service. The amount of pressure and how busy the surgery is, is unbelievable but cannot rate the Reception team enough for their hard work and continued professional front and assistance they provide to us with upmost care. I have been registered here for over 3 years now and would not consider going elsewhere. The GPs are caring and professional and have always listened to my concerns.
Visited November 2024
Townfield Doctors Surgery has not yet replied.
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Review titled avoid!
Rated 1 star out of 5
by Miss Charlotte Cowley - Posted on 14 October 2024
worst gp! blood test been changed 3 times, due to no one communicating with each another and being told different things on the reason why I couldn't get it done, wasted so much time here. unhelpful and unorganised.
Visited October 2024
Townfield Doctors Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Agnes - Posted on 20 September 2024
Today I had a nice surprise at my gp .The lady who took my blood was the nicest and most caring person I have ever met in this clinic. She listened carefully and asked me a lot of questions about my health. For the first time I felt that someone cared about my health and wanted to do something to help me.
Visited September 2024
Townfield Doctors Surgery has not yet replied.
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Review titled Good Practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 December 2023
When i come to the surgery for the appointment or medication request they are really helpful. I would recommend this practice to my family and friends.
Visited December 2023
Townfield Doctors Surgery has not yet replied.
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Review titled Good Surgery and Surgery
Rated 5 stars out of 5
by PIYUSHGIRI - Posted on 14 December 2023
We are registered at this surgery for 15 years and had no issues. appointments as needed is always provided, happy with clinicians, sometimes when seeing other doctors can get different medication
Visited December 2023
Townfield Doctors Surgery has not yet replied.
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Review titled Great Practice.
Rated 5 stars out of 5
by Victor Riley - Posted on 14 December 2023
Very thorough. They want to make you better, like you want to get better. In other words, they go the extra mile. And do their very best. Can ask no more they are only human Like you.
Visited December 2023
Townfield Doctors Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 December 2023
Iam very happy with the surgery. I have been a patient with them for more than 12 years and I always found them very helpful and understanding. I always felt reassured after seeing my doctors or the nurses or the HCAs. If I was unable to book an appointment on the phone, there was e-consult or most recently Patchs where I could put down my issue, and I used to get a call from the surgery the same day offering me an appointment.
Visited August 2023
Townfield Doctors Surgery has not yet replied.
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Review titled Always helpful
Rated 4 stars out of 5
by Anonymous - Posted on 18 December 2023
I went in with a number of health concerns & felt listened to. All follow ups were followed through & I was able to be seen by the appropriate specialists. Any interaction with the surgery in person has been fine but I do find that as a result of having to use Patches for everything you loose the human interaction element.
Visited July 2023
Townfield Doctors Surgery has not yet replied.