Tramways and Middlewood Medical Centres
Fairlawns, 621 Middlewood Road, Sheffield, S6 1TTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled If you ever get to see a Dr, they’re great.
Rated 2 stars out of 5
by Anonymous - Posted on 16 July 2024
Impossible to get an appointment ever. Can’t book an appointment in person has to be over phone, so you sit for hours in a queue for the receptionist to answer to tell you to ring 111 because there’s never any appointment left. I have never in my life known such a shambles where it is literally impossible to get any kind of access to treatment. If you get to see a GP, they’re all really lovely, but don’t count on ever seeing anyone.
Visited May 2024
Review titled Tramways and Middlewood Medical Centres
Replied on 16 July 2024
Dear patient Sorry you are unhappy with our service. We have now changed our phone system so are able to monitor waiting times and adjust our services accordingly. We also offer a call back facility so that patients do not have to hang on the phone in the queue. Patients are able to book appointments online and by phone from 8.15 am each morning with advance appointments being available in the afternoon.
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Review titled Great Drs Poor Receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 10 June 2024
Rang GP after 35 minutes of 'being in the queue'. Received text Friday saying follow up appointment which was in 2 days time. Couldn't call Drs over the weekend. Rang Monday - day off appointment, to have telephone appointment instead as I was at work. The gate keeper was reluctant to help me over the phone, stating I made the appointment and I had to be there. I explained I didn't book it, it was an automatic follow up maybe booked by someone who worked there. She spoke to me in quite a condescending and rude tone. Perhaps some staff training in customer service would be a great idea going forward.
Visited April 2024
Review titled Tramways and Middlewood Medical Centres
Replied on 16 July 2024
We are sorry that you were unhappy with the service our team provide, our staff aim to give the best possible service in a pressurised environment. We are happy to discuss any issues but cannot comment on your experience due to this being an anonymous post.
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Review titled A kind nurse for my first smear test
Rated 4 stars out of 5
by Anonymous - Posted on 17 October 2023
I was terrified of having my first smear test, but the nurse who did it was really kind, patient and communicative. She explained everything and put me at ease. I thought having a smear would be traumatising but I left the practice feeling happy, which was unexpected!
Visited October 2023
Review titled Tramways and Middlewood Medical Centres
Replied on 19 October 2023
Thank you for your kind feedback. We are always delighted to hear from patients who have had a positive experience when accessing vital screening services at the Practice. This has been shared with the staff member involved and the wider Practice team. Sincerely The Management Team Dr Hakes & Partners Tramways and Middlewood Medical Centres