Trent Meadows
Main Street, Branston, Burton-on-Trent, Staffordshire, DE14 3EYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 4 stars out of 5
by Vasso Vydelingum - Posted on 20 March 2023
Rang up for an appointment following severe symptoms of an upper respiratory tract infection. I managed to speak to the receptionist who gave me a same day appointment with a Physician Assistant, as there was no doctor's appointment available. I had a very thorough examination and was prescribed medication. She was highly professional and very efficient. The Physician Assistant is a very welcome addition to Practice team.
Visited March 2023
Review titled Trent Meadows
Replied on 02 June 2023
Dear Patient Thank you for your feedback. I am pleased that you had a positive experience with our Physician Associate. I hope that your experience will encourage other patients to request to see her. I will pass your comments on to her which I know will be well received. Kind regards Jude Practice Manager
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Review titled Rude receptionist
Rated 1 star out of 5
by Anonymous - Posted on 10 March 2023
This was my first visit to the surgery and after being able to get an on the day appointment my hopes of finding a good GP were high however after a problem collecting my prescription ended with a conversation with a very rude receptionist I'm am horrified that someone with this attitude can work with the public! I explained that the pharmacy had not received my prescription and was told statements such as "sorry I don't control the doctors time table" "I'm not putting my head on a chopping board" I then explained I wasn't been rude to her so please don't be rude to me I only wanted to find out what time my prescription would be ready she then called back to say it was at the pharmacy and my sister who had gone to collect had give the wrong name strange since we have the same surname and when I called the pharmacy they said they had just received it! The receptionist then went on to say "I wasn't rude you said you were sick of waiting" lie! What I said was I had been told 1 hour and had been waiting for 4 hours I just wanted reassurance that it would be ready before 6pm when the pharmacy closed! Think from reading many reviews it may be worth sending some of the receptionists on customer service training they are after all dealing with people that are not well and a bit of compation would go a long way!
Visited March 2023
Review titled Trent Meadows
Replied on 16 April 2024
Thank you for sharing your feedback with us We want our patients to be happy with the service with provide and welcome the opportunity to discuss your concerns further Please contact the Practice Manager