Trent Meadows
Main Street, Branston, Burton-on-Trent, Staffordshire, DE14 3EYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Rude receptionist
Rated 1 star out of 5
by Anonymous - Posted on 10 March 2023
This was my first visit to the surgery and after being able to get an on the day appointment my hopes of finding a good GP were high however after a problem collecting my prescription ended with a conversation with a very rude receptionist I'm am horrified that someone with this attitude can work with the public! I explained that the pharmacy had not received my prescription and was told statements such as "sorry I don't control the doctors time table" "I'm not putting my head on a chopping board" I then explained I wasn't been rude to her so please don't be rude to me I only wanted to find out what time my prescription would be ready she then called back to say it was at the pharmacy and my sister who had gone to collect had give the wrong name strange since we have the same surname and when I called the pharmacy they said they had just received it! The receptionist then went on to say "I wasn't rude you said you were sick of waiting" lie! What I said was I had been told 1 hour and had been waiting for 4 hours I just wanted reassurance that it would be ready before 6pm when the pharmacy closed! Think from reading many reviews it may be worth sending some of the receptionists on customer service training they are after all dealing with people that are not well and a bit of compation would go a long way!
Visited March 2023
Review titled Trent Meadows
Replied on 16 April 2024
Thank you for sharing your feedback with us We want our patients to be happy with the service with provide and welcome the opportunity to discuss your concerns further Please contact the Practice Manager
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Review titled Can't get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 28 November 2022
I have a swollen and painful elbow. I took ibuprofen for a week and the symptoms remained the same. Tried to get an appointment on 4 occasions calling 195 times in 15 minutes only to be told by an automated message that all the bookings had been taken. Even tried the walk-in centre at Swadlincote only to not get seen in 3 hours and then it shut for an emergency. Terrible service!
Visited November 2022
Trent Meadows has not yet replied.
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Review titled As usual met with abrasive and uncourteous attitude.
Rated 1 star out of 5
by Anonymous - Posted on 28 October 2022
After waiting through the usual queueing system after finally getting connected you staff were abrasive and uncourteous and displayed terrible phone manner. Can't say I'm surprised as it's the same every phone call. Told information contrary to what had been explained to me by the doctor on a previous visit. This appears to be a place with a serious communication problem where staff aren't accountable for their actions. Add this to the fact that appointments seem to be few and far between if you can even get through on the phones and it makes for a grim experience on the rare occasion I have had any dealings with this practice. We have had to drive fro my Stretton to Branston for all of my wife's antenatal appointments despite there supposedly being a surgery 5 minutes walk from our front door.
Visited October 2022
Trent Meadows has not yet replied.
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Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 08 September 2022
The receptionists are the gatekeepers, who appear to decide whether you are worthy or not of an appointment (when you’ve spent a long time on hold already). Some receptionists are super helpful, but some quite honestly seem have an attitude problem and speak to you in a condescending manner. No ability to book online as never any appointments. Been trying to get a diagnosis for extreme tiredness which is affecting my ability to function. According to the receptionist discussing my test results is routine and despite being 3 months into this situation, I can wait 2-4 weeks for this. They have zero compassion. If I could find another surgery I would.
Visited September 2022
Trent Meadows has not yet replied.
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Review titled Absolutely awful practice
Rated 1 star out of 5
by Anonymous - Posted on 11 August 2022
I don't even know where to start with this awful surgery! All I need is a telephone appointment to get a sick note due to a very serious illness....I rang 118 times at 8am and it was permanently engaged and I've had this problem everyday for a week now....by the time you manage to get through there's no appointments left. The staff are so rude and unhelpful. My illness is stressful enough without this awful surgery making things even worse. My work place are telling me they need a sick note ASAP but I can't get one!!!! Disgusting!
Visited August 2022
Trent Meadows has not yet replied.
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Review titled Always caring attentive doctors
Rated 5 stars out of 5
by Kate Turner - Posted on 25 August 2022
I know it’s difficult to get an appointment. This is and never has been the fault of any practice. For this we look to resources and funding. I have always found the GP’s, nurses and support staff talented and caring. I have visited today and not been disappointed. A very caring and interested GP. She had time and patience with a very caring attitude. I’m conscious not to take up too much time but I didn’t feel rushed at all. Kindness and compassion from all the staff who work under unimaginable stress and pressure.
Visited August 2022
Trent Meadows has not yet replied.