Trentside Medical Group
2A Forester Street, Netherfield, Nottingham, NG4 2NJContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Trentside Medical Group.
Reviews
-
Review titled Disgusting
Rated 1 star out of 5
by Anonymous - Posted on 17 November 2023
Been waiting for over 8 hours for pain killers 48 hours after surgery kept being told they could do nothing to help absolutely disgusting
Visited November 2023
Review titled Trentside Medical Group
Replied on 28 June 2024
Dear Patient Thank you for your comments, I am sorry you were dissatisfied with the service you received. I am the new Practice Manager at the practice and I would be happy to look into this further. If you would like me to do this, please email on nnicb-nn.c84010@nhs.net Kind regards Carly Widziernikow Practice Manager
-
Review titled Terrible response from receptionist
Rated 1 star out of 5
by Anonymous - Posted on 13 November 2023
Went to get my prescription on Saturday only for the chemist to say it had not been ordered. Called doctors today and spoke to a very unpleasant woman who said it had not been ordered. When l protested it had she said there was a glitch last week and that some prescription requests were not picked up, When l asked if she could do it today she said l had to go to the doctors and manually request it. A joke as that was phased out years ago. When l asked could they do it urgently as it was morphine she just kept reciting what was ordered and when l asked did she think l was lying she just recited the same things again. I said l knew what was ordered and was more bothered that the morphine was not there and she put the phone down on me. Went to speak to the practice manager only to find that there are no managers there any more as they were all at Trentside, Surely there should be someone there that is of a managerial position to speak to. This does not help when you need morphine and it cannot be obtained without the prescription. I would have thought that after explaining what had happened transferring the records over to Trentside she would have said that it was their problem not that of the patient and that a contingency plan was in place for such problems. 43 years with this practice and l have never know it so bad. Getting an appointment is also a nightmare and yet l have had 9 messages and phone calls asking me to get my covid and flu jabs. Having spoken to family all have stated the attitude of one member of staff shows she is clearly in the wrong job!
Visited November 2023
Review titled Trentside Medical Group
Replied on 28 June 2024
Dear Patient Thank you for taking the time to write a review for the practice. I believe your feedback relates to the Carlton Hill site. I am the new Practice Manager for both sites and have recently joined the organisation. I am aware that some time has passed since you wrote the review but I am happy to look into the matter for you. If you would like me to do this, please email for my attention to nnicb-nn.c84010@nhs.net Kind regards Carly Widziernikow Practice Manager
-
Review titled Unable to cope?
Rated 2 stars out of 5
by David Jones - Posted on 27 November 2023
I had hoped that their "take over" of Peacock might have improved the latter, but not the case. So far waited 8 weeks for results of a crucial post-prostate radiotherapy blood test. Results not on website and no one but a Doctor can tell me a simple number, which I am perfectly capable of interpreting for myself. Fact that has to be a secret until a Doctor can speak to me strongly suggests that bad news. The whole process has impacted badly on my stress levels. I'm not even convinced that blood sample ever sent by them - I went to QMC and had a sample taken there! If result "bad" I need to make some financial decisions, so I need to know.
Visited October 2023
Review titled Trentside Medical Group
Replied on 28 June 2024
Dear David Thank you for your comments, I am sorry you were dissatisfied with the service you received. I am the new Practice Manager for Trentside Medical Group including the Carlton Hill (old Peacock) site. If you would like me to look into this further please email nnicb-nn.c84010@nhs.net Kind regards Carly Widziernikow Practice Manager
-
Review titled Excellent Service Provided
Rated 5 stars out of 5
by R White - Posted on 02 August 2023
Thank you Trentside Medical Group for providing an excellent service when needing an urgent appointment. Telephone was answered very quickly and communication from reception team was excellent. GP was thorough and patient in examination and made a plan with me. Brilliant service from start to finish. Thank you
Visited August 2023
Review titled Trentside Medical Group
Replied on 21 August 2023
Thank you it is much appreciated and we have shared this with all those involved
-
Review titled Fantastic!
Rated 5 stars out of 5
by Chris Coleman - Posted on 20 August 2023
I had a flare up of my eczema but with complications/infection. I was really bad when I called into the centre one afternoon and was told to return at 8.00am the next day. I was given an appointment for 9.30 am that day with the skin specialist. He examined and prescribed treatment for it and also noticed my arthritis was worse so gave me an appointment for the next day with the on-site physio. She examined me and discussed the options before we decided that a hip replacement was necessary. Altogether beyond excellent- absolutely outstanding.
Visited August 2023
Review titled Trentside Medical Group
Replied on 21 August 2023
Lovely to here that and how the team all played a part in helping with your care, we will pass on your comments to all involved, cheers.
-
Review titled Fantastic practice
Rated 5 stars out of 5
by Ben Walker - Posted on 07 June 2023
I can’t thankyou enough for how amazing quick and efficient the service is. Thankyou to all staff at Trentside medical Centre.
Visited June 2023
Review titled Trentside Medical Group
Replied on 12 June 2023
Thank you for your review we really appreciate the positive feedback and will make sure everybody involved knows about it
-
Review titled Frustrated
Rated 3 stars out of 5
by Anonymous - Posted on 29 November 2022
I think the appts system need reviewing. It seems its all on a first come first serve basis and nothing to do with your health complaint. Just needed an appt within 2-3 days but can't give one unless hanging on the phone in a morning for ages or queuing. What happens to people who need to see a doctor more urgently? You should be able to get through and then be able to arrange an appt there and then. I don't want a reply saying "well it's our policy!
Visited November 2022
Review titled Trentside Medical Group
Replied on 16 December 2022
Sorry you feel frustrated, are you signed up for online access as some appointments are available to book online, we are looking to increase our appointments in the New Year as hoping to recruit an additional GP
-
Review titled Punctual and Efficient
Rated 5 stars out of 5
by John Holder - Posted on 03 November 2022
Booked for a flu jab and I was seen on time, in fact slightly early. The nurse was both friendly and professional. Since the opening of the practice I have been very impressed by the service and reliability of the staff.
Visited October 2022
Review titled Trentside Medical Group
Replied on 24 November 2022
Thank you very much and it is nice to have such positive feedback which we have passed on to the team
-
Review titled Great practice
Rated 5 stars out of 5
by Brian Kirkham - Posted on 31 October 2022
Thank you to everyone who was involved in my flu/Covid jabs. I was really made to feel at ease and everyone was very efficient and helpful.
Visited October 2022
Review titled Trentside Medical Group
Replied on 01 November 2022
Much appreciated and Thank you we will pass this on to all the staff and volunteers who helped make the clinic run so well
-
Review titled Great service
Rated 5 stars out of 5
by Alan Dilks - Posted on 31 October 2022
Invited for a flu jab Saturday 8.30 in and out within 5 minutes extremely efficient service. In all the years I have been registered at this practice , always received first class treatment
Visited October 2022
Review titled Trentside Medical Group
Replied on 01 November 2022
Much appreciated and Thank you we will pass this on to all the staff and volunteers who helped make the clinic run so well