Trescobeas Surgery
Trescobeas Road, Falmouth, Cornwall, TR11 2UNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Getting an appointment
Rated 4 stars out of 5
by Queenie - Posted on 21 August 2024
Like the online booking system, if only you could get to see or speak to a GP within a few days I could live with that. Tried to book to speak to a GP. Sent a text to say a GP will phone me in a little over one months time!
Visited August 2024
Trescobeas Surgery has not yet replied.
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Review titled Best practice I have ever had
Rated 5 stars out of 5
by Anonymous - Posted on 26 April 2024
Always amazing at this practice. Such kind and lovely staff. I left an EConsult with their slick online system, was telephoned about 2 hours later and then asked to come in for an appointment an hour after that. Was recommended the practice by a friend and will ensure that I recommend it to anybody else.
Visited April 2024
Trescobeas Surgery has not yet replied.
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Review titled Poor Online System
Rated 3 stars out of 5
by Chris Martin - Posted on 04 December 2023
Whilst I can understand the need to triage calls and appointments, what I do not understand is the need to close the online system to allow further enquiries/requests after a certain time. The prescription service does not allow for historically repeated acute medications to be requested/to avoided wasted GP and my time requesting things that are known to be needed. There is no flexibility in the system and this excludes are large portion of people. I do not know why an general request cannot be made 24/7 online rather than simply current system which is that if you do not go online at correct time you cannot do anything until the following day; or sometimes it even closes early without warning. The triage system needs to be reconsidered as it is a very poor service at present. Overall the surgery is good as are staff including GPs, but access is a problem, as with all GPs due to pressures but particularly with this surgery.
Visited November 2023
Trescobeas Surgery has not yet replied.
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Review titled Impossible to get an appointment !!!
Rated 1 star out of 5
by Anonymous - Posted on 10 February 2023
I have to say firstly that the reception staff are great, secondly the GP's are great. My main concern, I went through the on line appointment process and received a call back notification for 18 days time. That's right folks 18 days to see a GP, sorry but not good enough. It's such a shame, as mentioned above, the clinical staff and reception team are brilliant.
Visited February 2023
Trescobeas Surgery has not yet replied.
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Review titled Appointment system seriously flawed
Rated 3 stars out of 5
by Anonymous - Posted on 20 December 2022
Didn't have immediate access to laptop so phoned for help for my 8 yr old daughter who is currently crying with earache. Nope, can't help, appointments must be booked on line. Borrowed neighbours laptop. Online service is not working , " please call the surgery where our reception staff will help you". Not so much. Sadly not my first experience of abrupt to the point of being rude receptionists at this surgery which is a shame as the drs and nurses are excellent if you can get to see them. I appreciate the strain gp surgeries are under and no member of staff should be treated rudely but maybe some of them could have a little training in treating ill and worried people with the same compassion.
Visited December 2022
Trescobeas Surgery has not yet replied.
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Review titled Great care given
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2022
Short waiting time for appointment, pleasant staff, great care and attention given by knowledgeable doctor
Visited November 2022
Trescobeas Surgery has not yet replied.
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Review titled not a great practise
Rated 1 star out of 5
by heather brown - Posted on 18 October 2022
i am sorry to say ,i feel the new system is rubbish i cant get online very easy if at all so then i still have to ring in and no appointments left whats the point in that.
Visited October 2022
Trescobeas Surgery has not yet replied.