Triangle Group Practice
2 Morley Road, Lewisham, London, Greater London, SE13 6DQContact details and opening times
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Reviews
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Review titled Cannot get through on the phone
Rated 1 star out of 5
by Anonymous - Posted on 11 November 2022
I am a stroke patient and have concerns about my blood pressure. For the last 3 mornings, I have tried to get a phone appointment, starting just before 8am and ringing continually till after 8.30. I just can't get through. I suppose I'll have to go to A&E instead. Shocking.
Visited November 2022
Review titled Triangle Group Practice
Replied on 22 November 2022
Dear Patient, thank you for your feedback. I am sorry that you could not get through on the telephone the other day as we were busy with other patients calls. If you have access to the internet I recommend you try to contact us via the "Ask First" portal as appointments are also available to book this way. There is a link on our website www.trianglegrouppractice.co.uk We encourage all patients to use this as the telephones are always busy at 8:00 o'clock in the morning and there are only so many staff that can answer the calls. John Smith Practice Manager
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Review titled Lovely Doctors, Terrible Receptionists
Rated 2 stars out of 5
by Anonymous - Posted on 16 November 2022
If you can get to see a Dr at this practice, they are brilliant. However, getting an appointment with a Doctor means navigating the receptionists and I have yet to encounter a pleasant one at this practice. They don’t seem to realise they are there to serve patients who are unwell and requiring medical assistance. Instead of being kind, courteous and helpful, they seem to go out of their way to be as unhelpful and rude as possible. They speak down to patients as though they hold the power to award appointments to those they feel are deserving of one. It’s all very sad and unnecessary but it’s a culture at this practice that needs to change. Treat people the way you like to be treated is a good place for these receptionists to start.
Visited November 2022
Review titled Triangle Group Practice
Replied on 22 November 2022
Dear Patient thank you for your feedback. I am sorry that you have had a bad experience when dealing with Reception and I will take your comments on board and these will be discussed in full at our Training session that begins this afternoon, 22nd November. It is important that we can learn from our mistakes to make things better for the future. I sincerely hope that the next to you interact with our Receptionists that your experience is much improved. John Smith Practice Manager